COPPA Compliance

You have joined a powerful robot software platform and a supportive, friendly community. Synthiam provides tools and services for hobbyists, educators, and businesses, and is designed to be a trustworthy resource for home, business, and educational use.

Please use the Synthiam Community and Cloud Services in compliance with our Terms of Use and all applicable laws. Synthiam is committed to protecting the privacy and safety of all users.

Education Use

Synthiam is widely used in education and deployed in schools across more than 80 countries. We take user privacy seriously and give account holders control over which features enable community and cloud service access, based on age and privacy considerations.

The option to enable Synthiam Services depends on age for compliance with the Children's Online Privacy Protection Act (COPPA). This determines what information a user may create on the platform for public viewing.

The platform collects only software crash and debug reports by default; these reports do not contain personal information. Any other information stored on Synthiam's platform must be submitted intentionally by the user — for example, by enabling Community access, confirming they are 13 or older, and manually posting content to the forum.

Sample Account Activation Email

When a new account is created via the website, ARC, or the mobile app, the registered email receives options to choose how the account will interact with Synthiam's platform. The email explains the two available activation choices.

Choose an Option

The two activation options depend on the user's age and COPPA compliance. Choose the option that matches the account holder's age and privacy preferences.

1. For users 12 years old and under — Activate cloud services only. Cloud access allows saving ARC projects, viewing saved project history, and using cognitive services (vision, emotion detection, printed text recognition, and speech recognition). Cloud Access does not permit posting on the public forum or sharing public content. Click the cloud services activation link in the email to enable these cloud features without community access.
2. For users 13 years old and over — Activate cloud services and community access. This option enables both cloud services and access to the community forum, where you can ask questions, earn community credits (toward ARC Pro subscriptions and merchandise), create and share robot skills and projects, and participate in discussions. Community access is strictly prohibited for anyone under 13. Do not activate community access if you do not meet the age requirement or do not agree to the Synthiam community requirements and terms.