
MovieMaker
USA
Asked
— Edited
Is it not about time for another Update? How about specifics like: We had a total of 6500 orders. We are on order# 4200. etc. Without Updates, waiting is getting old.
Thanks, Mel
Thanks Forge, we have taken pride in our updates - specifically since most of our updates are even in video format! Where we speak directly to our customers over video... I don't know of any other company who does that, so let's not forget our initiative and sincerity
As for shipping - yesterday we are still on track to begin this Thursday as planned. We would only have an update if there was news of a delay. Because our last update stated end of July for developer kits and August for revolution robots, we are still on target. The need for an update would only be if there was a delay.
So, in summary... Everything is on target as stated by Jason and myself in this thread.
Jason and myself have both responded on behalf of the shipping dates still valid - I'm not quite sure what else you would like to know? My favorite color is white and my backup color is Blue. I have a backup because most people think white isn't a color...
Again, the delays are not related to technical challenges or difficulties with the product. The delays have been due to injection mold tolerances not meeting our requirements. The Revolution product is dependent on parts "clipping together" and therefore the tolerances are ultra important. Speaking to a community of robot builders like yourselves, I do not need to stress how important tolerances of connections are
We have been receiving plastic components from our manufacturing facility for months. The molds require slight modifications to each part for perfect fitment.
If you think of a laptop, phone, plastic toy, etc.. There may only be 2 or 8 cavities for the entire product. EZ-Robot Revolution has 18 molds and over 60 cavities. That is an insane amount and we have been pushing the limits of manufacturing facilities.
Did you think we were kidding when we claimed to be revolutionizing robotics?
No one else has attempted this feat! Welcome to EZ-Robot!
We appreciate your support and belief in our product capabilities. Without your pre-orders we would have had to sell a large percentage of the company to investors - which would have prevented us from creating the product with our feature requirements. The past delays have been explained and there is no sign of further delay.
Ya I also believe in the product. I just want to be part of the loop. If the July deadline can not be reached then just tell me the next projected date. As soon as ez-robot has notice of a delay they should announce that delay before threads are started by the customer. Not looking for refund just peace of mind and inclusion.
Thanks for the updates.
DJ , you were typing at the same time as I was.
Thank you for the update..
and I'm glad to hear everything is still on time. some how I was not getting that in the messages before. Thanks again .:) looking forward to the platform.
Hypothetically, if shipping starts, is there going to be a transparent way to see what number we are in queue or even a solid deadline for when our paid for kits should arrive?
they all type fast here hahaha. i have a good feeling how things going.
Hypothetically? You have a response directed at you from the CEO, there are multiple previous responses from EZ-Robot staff. All which do not give any reason to doubt shipping will begin when they said it will.
As previously stated by Jason, the orders for the Six robots will begin shipping first, then JD and then Roli. Therefore it is not a case of orders being dispatched just by order number.
As always, you will be notified when your order is shipped, as is always the case with buying anything from EZ-Robot.
There are a few more details associated with Jason's message regarding the order of shipments. For example, each order is queued by availability of parts. The availability of parts are not limited to revolution robots, but also motor controllers, cameras, etc..
What I am saying is that if we were to process each order one at a time, it would be very inefficient and take weeks. Instead, the orders are grouped by similarity and availability.
Other than receiving an automated update that your order has been shipped, there is no method built into our process to notify you of the position in the queue. That in itself would be a large amount of work which would delay shipping. I believe this topic is specifically regarding no more delays
So let us get snap'n and start ship'n!
No one commented on my favorite color being white - I suspect you all agree that white is a color, right? Thanks!
If white isn't a colour what is it? Since white is made from a combination of all colours in the spectrum it has to be a colour.. Black on the other hand is a lack of colour however I would consider it as a colour as I consider 0 as a number