
MovieMaker
USA
Asked
— Edited
Is it not about time for another Update? How about specifics like: We had a total of 6500 orders. We are on order# 4200. etc. Without Updates, waiting is getting old.
Thanks, Mel
i think we all get overexcited the nearer the date come. we are no robots al do we think some times we are. we are just GREAT HUMANS.
Hey everyone! We are indeed shipping these orders already! It has been very busy around here as we have been working hard organizing all the pieces. If you have questions about your orders, please email us at [email protected].
This way we can accurately answer questions about specific orders without users causing each other to panic with mixed answers
For example, @mgodsell1973 we were combining your orders in preparation for shipping your order. If you check your current orders, you will see all items are still in your current order.
As mentioned in the past, we started shipping Developer Kits at the end of June and will start shipping Revolution Robots at the end of July. To clarify, that does not mean every Revolution order will be boxed up and in the mail by then. It means some orders will be in the mail, with more and more each day moving out from the factory. To provide a bit more info, Six orders will start shipping first, followed by JD and then Roli. This was the order they were finished moulding, and the amount of manual labour it takes to assemble them
As new users join our forums everyday, it would be easier if shipping questions could be channelled directly to us so we can respond in a timely and organized fashion. Sometimes group "he said she said" can spiral out of control before we even wake up the next day haha.
Hey, Jason. Glad for you to pop in. I was thinking if a person knew there order number and you where shipping them in order that it was received. The you could just post the Highest number that you shipped and we would get an idea of when we would get our order.
Thanks for the Update.
Thanks Jason, Alison has just emailed me to clarify the situation. I would like to second @MovieMaker's idea, this way we all can get excited, not just for ourselves but our EZ-B buddies :-)
@mgodsell1973 Glad I was able to clarify!
It's a pretty exciting time - I don't blame you guys for getting impatient or excited to receive your robots. I want to see everyone posting the cool stuff they did with their Six or JD or Roli ASAP
It will be soon!
@mgodsell1973 and @moviemaker Unfortunately this is not always the case. Some orders have small issues with them so we have to contact the customer, and get the issues corrected (sometimes shipping address is incorrect, or some strange issue occurs). As well, all orders made along with Revolution Robots and plastics are being shipped at a different rate. The highest priority are orders for just Developer Kits (almost done). 2nd is for Developer Kits and accessories (not containing injection molded plastics other than EZ-B and Power Base). 3rd are EZ-B's and accessories, and then onto Revolution Robots. Most of these stages are overlapping so multiple order numbers are shipping, despite being in different order from when they were made.
Apologies for the schoolboy error of spelling your name wrong @Aislinn blush