Asked — Edited

Non Existent Customer Support For A Newbie

Although my issue of the 300mv imbalanced battery issue is not a new topic, it happened to me after the first use only and there seems to be no customer service email link to address what is likely a defective battery or unit. I have followed all the recommendations but the charger keeps blinking 6 times red with one second pause. I only used the JD robot once to set it up and try a few moves, then as soon as it gave me the "battery running low warning" I shut it off, let it sit for and hour then tried to recharge and here I am. Robot sitting lifeless on my desk. I would prefer not to just return it to store but unless someone has a helpful thought, I don't even know how to get to Ez robot customer service.


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#49  

Thanks. Good to know for next battery.

PRO
Belgium
#50  

hope it will arrive soon.

PRO
Belgium
#51  

1 charge the batt before using the jd 2 wait 30 min after charging before using jd 3 wait 30 min before charging the batt

#52  

Nomad 6R. Do you always need to wait 30 minutes before use after a fresh charge? Thanks

PRO
Belgium
#53  

yes ,before and after

#54  

the idea is to let the battery cool down. 30 minutes is a guideline. You can go less as long as the battery is cool.

Alan

#55  

With the battery hidden inside, I guess it's hard to tell if the battery is cool? How long have you guys been getting as operating time on a full charge (medium activity)? What should the expectation be? Would be nice to have option to have him run tethered and off battery for longer sessions

PRO
Belgium
#56  

i saw time 40 min ones and the batt wasn empty