Darius
USA
Asked
— Edited
Although my issue of the 300mv imbalanced battery issue is not a new topic, it happened to me after the first use only and there seems to be no customer service email link to address what is likely a defective battery or unit. I have followed all the recommendations but the charger keeps blinking 6 times red with one second pause. I only used the JD robot once to set it up and try a few moves, then as soon as it gave me the "battery running low warning" I shut it off, let it sit for and hour then tried to recharge and here I am. Robot sitting lifeless on my desk. I would prefer not to just return it to store but unless someone has a helpful thought, I don't even know how to get to Ez robot customer service.
At the bottom of the web site (on the left) click on "Contact Us", then click on "Product Warranty" and fill the form... I can confirm that they are still in business
The instructions say to charge the battery before it's first use. This is why it is stated that way.
Lipo batteries will likely be damaged if they are run down below their minimum allowed voltage.
The instructions say to charge the battery before it's first use. This is why it is stated that way.
Lipo batteries will likely be damaged if they are run down below their minimum allowed voltage.
Of course I charged it first (Not a technology newbie). To clarify, I charged it per instructions, used it once, then it would not charge again. So if we are being fully technical, fully charged, discharged and then unable to re-charge. Also, per the instructions you should shut it off immediately after the low battery warning starts which I did therefore keeping in line with the requirements to not allow the drop in voltage.
At the bottom of the web site (on the left) click on "Contact Us", then click on "Product Warranty" and fill the form... I can confirm that they are still in business
Thanks, That was helpful
To be fair, They have responded to my inquiry for help but need to still go through same steps with voltage report if I can connect to it.
see below on your left is Contact Us ,then next page you see warenty
Making sure that you clearly state what happened and in what order is important. EZ Robot has never had an issue replacing defective parts. I am sure you will be taken care of.
https://synthiam.com/About/LiveChat.aspx
I just had a chat with James here. He is support for EZ-Robot and he responded quickly.
This is another option for you.