Asked — Edited

Non Existent Customer Support For A Newbie

Although my issue of the 300mv imbalanced battery issue is not a new topic, it happened to me after the first use only and there seems to be no customer service email link to address what is likely a defective battery or unit. I have followed all the recommendations but the charger keeps blinking 6 times red with one second pause. I only used the JD robot once to set it up and try a few moves, then as soon as it gave me the "battery running low warning" I shut it off, let it sit for and hour then tried to recharge and here I am. Robot sitting lifeless on my desk. I would prefer not to just return it to store but unless someone has a helpful thought, I don't even know how to get to Ez robot customer service.


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Synthiam
#25  

From what i can tell reading this thread, you have declared that your battery situation is being resolved. I will not edit your posts, i'm not the FBI:D - I asked if you would. If you wish not too, that's okay as well, as it was only a request to help you make friends on here. Regarding the spelling mistake, try using the Chrome browser or a newer browser with spell check, it's what I use. Type slower and spelling in-corrections will be highlighted, allowing you to right click and select a correction. I use it more than you can imagine! And don't worry, spelling mistakes happen on here often:D

Zap, ez-robot still maintains less than 0.5% of customer support issues. The charger is less than 0.2% of those issues. Raising the price of the product to introduce a more expensive smart balance charger to accommodate 0.2% of users would result in 99.8% of negative feedback:)

#26  

Here is the way that I see this thread...

A lot of people assume that the level of service provided by EZ-Robot will be similar to the level of support that they receive by most companies. That is simply not the case. Here is why.

  1. The CEO is a very active member of the community.
  2. There are many people in the community more than willing to help out anyone.
  3. There are multiple avenues of support that all have been proven to work well.

Until someone discovers this, it is assumed that this small company is going to be like most others that they deal with. I cant blame the op for doing this as it is the norm. There are many people, including the companies CEO and others that read every post. It isn't necessary to make an inflammatory title to get attention. This too is often not the case with many companies.

After the first couple of posts, I tried to put myself in the situation of the op. He simply did what he thought would get attention to resolve the issue he was having. I don't blame him, but here it is not necessary. I wish this were the case for more companies but sadly it isn't. Really, the only thing that can be done is to allow everyone time to see the difference.

@darius. Welcome to the community. Once your fixed up, I am sure that you will explore many new things with your son. It will hook you and there is no turning back! Hopefully it won't take you long to get things up and going. I look forward to seeing what you do with JD.

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Synthiam
#27  

I'm only speaking up on this topic because it takes effort to overlook the active forum, active software releases, active live streaming office camera, and active social media to accuse a company of not being in business in the first correspondence attempt:)

Hey - speaking of CEO's speaking up - i referenced it in my previous post. Have you been watching the FBI and Apple mess going on? What a gong show! I have the up-most respect for Tim, however. What it takes to stand up and say "No" - and share that with the world.

I really hope this doesn't turn into a bunch of activists saying "Apple is supporting terrorism" just because they want to protect their customers.

#28  

First of all I have no issue with admitting that my guns blazing style is a tactic I have used to get attention from the big companies when a problem arises. I was Obviously incorrect with this company and glad to be wrong. DJ, I will abaolutely remove my post questioning whether your company was around as I stand clearly corrected and really meant no harm. Now I would like to leave this in the past accepting blame for the wrong approach with your company. What I would like to still have resolved is my sick robot. I will comply with your voltage check request but I do expect a quick resolve to my issue considering it's a brand new robot. I hope you agree and will either arrange to get me the appropriate part or just tell me to take it back to the store. I do look forward to becoming a part of the community and having fun with JD and hopefully all the cool things I can do, but for now. He is still sitting there. I will plan to use my balanced charger for my other lipos in the future. I also appreciate the balance of fair community responses to my behavior. I will review my posts and edit when I get home. Please help me resolve issue.

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Synthiam
#29  

Thanks:) You're in communication with James, which i recommend you continue doing - he is your contact for resolving the battery issue. I'm here to say hi.

#30  

@darius,

You might want to edit the title of this thread.

Just say'n.

#31  

I do not see any option to edit headers or thread title, I can edit the posts. I am wiling to modify my title

#32  

@darius, you need to be login first. Then on the left of your post is an edit button