Asked — Edited

Non Existent Customer Support For A Newbie

Although my issue of the 300mv imbalanced battery issue is not a new topic, it happened to me after the first use only and there seems to be no customer service email link to address what is likely a defective battery or unit. I have followed all the recommendations but the charger keeps blinking 6 times red with one second pause. I only used the JD robot once to set it up and try a few moves, then as soon as it gave me the "battery running low warning" I shut it off, let it sit for and hour then tried to recharge and here I am. Robot sitting lifeless on my desk. I would prefer not to just return it to store but unless someone has a helpful thought, I don't even know how to get to Ez robot customer service.


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#33  

also I have been a member of this forum since 2012 and just to let you know , I too have in the past ranted on this forum. I learned very quickly being a little humble Is the best way, even in life. Welcome to EZB.

Lol @ DJ, "FBI" I also support Apple 100%.

#34  

Quote:

you need to be login first. Then on the left of your post is an edit button

Nope, you can edit content, but only DJ (or other web admins) can edit thread titles at this time.

Alan

#35  

So to re-iterate my issue.

  1. Brand new JD Robot
  2. Fully Charge once per instruction on charger and website
  3. Setup robot
  4. Play have some fun
  5. Change wifi to be able to use internet at same time
  6. Once more dance to entertain son
  7. Battery Warning begins
  8. shut off JD
  9. wait around 50 minutes
  10. Plug lead into charger and 6 blinking lights then pause
  11. look up error, then unplug and let sit for 30 min (same 6 blinks)
  12. leave it overnight, plug it in (same 6 blinks)
  13. Give up and go to work
  14. Start Ranting
  15. Followed Jasons request for info and reported the following CPU Temp: 25.47 Celsius and Input Voltage 3.98
  16. I did everything by the book
  17. awaiting Jasons reply.

Thank you all for your help

User-inserted image

In the future and if this is resolved, I think My charger in the picture attached is probably the better choice or am I incorrect?

User-inserted image

#36  

Sorry, Don't know why second photo posted upside down

#37  

@techguru, you are correct my bad. Thanks Alan. :)

#38  

DJ, Up to you to edit thread title. How about Newbie needs help with JD battery Charging issue. I am still rather upset about this all and hope for a quick resolve.

#39  

That's a nice looking charger. Nothing wrong with the EZ-B provided chargers in general, but they are cheap, so if you have a really good one, no reason not to use it. Probably just got a bum battery, and based on your symptoms, EZ-Robot will certainly take care of you. Showing 3.98 volts, certainly looks like a bad cell.

Alan

PRO
Synthiam
#40  

It can be resolved as quickly as it takes James to arrange your support issue and the length of time for a battery to be sent

-or-

connect your charger to the JD and charge the battery. All the LiPo needs is a little kick in the butt with a charge. The EZ-Robot charger isn't cheap, it's smart. It doesn't balance, but it has many safety precautions to ensure LiPos are safe and do not get damaged.

It's documented in the tutorial. However, i can expand. LiPo batteries do not like to be drained pass a specific threshold. Once they do, there is only one way to recover, and that is with a smart balance charger. A smart balance charger connects not only the charging leads, but also the wires inside the robot. This type of charger will drain/charge cells separately.

Now, the EZ-Robot charger, for obvious reasons, does not balance charge - that would require you to take the robot apart every time you wish to charge the battery. So instead, the voltage monitor is configured to warn the user that the battery is low to prevent it from dropping below the charge.

Why not try your charger? It might just give the battery what it needs to get past the threshold:D