Hey everyone! I started a new thread to chime in on regarding my idea to get you the answers you want...in real time! Let me know what you think in the thread: https://synthiam.com/Community/Questions/5444

Thanks

Reading it back again, I hope my earlier post hasn't come across too negatively I just felt it needed saying after the unexpected surprise of an additional 3 month wait was dropped on us. At this stage I have all answers I need, I just wanted to stress how important total honesty and transparency is at this stage, after these delays. If you give us that then I'm happy and I assume most of the community will be too

I agree 100%! We will make sure to save some time to give more frequent updates on the forum and keep everyone up to speed. Thanks Rich (and everyone else). Feedback is important and we will continue to implement as much as we can!

I agree with the overall feelings of many of you in respect of the massive delay that has been dropped on us. I can't say I am surprised, as the emails I sent to EZ that were replied to did hint at these timescales weeks ago - when I picked up on this and asked for my own calculation of the time implications on my order to be confirmed I was told by Jason that DJ was making an announcement 'really soon' and that he didn't want to do a spoiler on what was to be said to the community as a whole - so I totally understood and left it until then. Next came the awaited announcement he had promised from DJ - who in turn stated that he wouldn't say anything about dates because Jason was going to be doing another announcement "real soon". When that one came it confirmed the dates that I had surmised and asked for clarification on weeks ago were indeed correct.

Now do you see how frustrating it has been? Especially when I feel sucked in by a stated 5-7 week delivery time - which even after telling you to be above board over a month ago (to avoid others feeling misled like I do) in correcting the dates in the shop, it still shows 5-7 weeks.

The real kick in the teeth was the statement that if people didn't like it they could always cancel. After this long I think most people will stick it out but I felt that I owed it to you to tell you that from a customer experience perspective, for me personally it has been a really rough ride and a bad one. I lost count of the number of times that I was told "this week" for the STLs - which I understand fully the problems you had now, but why not have said that at the time? The eyes for JD - DJ months back said to me "I don't know why they're not in the shop yet - they should be let me check" (or similar) - they weren't even finished at that stage and he would have known this so why not be clear ?

I honestly feel as though I was sucked in and strung along guys sorry. The product will be awesome I'm sure, but for those that don't have V3 boards to keep them going there is nothing to do and it's very frustrating when the promised 5-7 lead will actually end up as months and not weeks.

For you guys that have ordered way before me it must be really frustrating and I can only imagine how much you are dying to get your hands on the product - my heart goes out to you and I genuinely hope your deliveries in particular come really soon to you.

I've personally ended up placing an order with another robotics company just to keep my tinkering mind busy as I wait - I would rather have increased my EZ order by $500 which is what I wanted to do, but I didn't have enough confidence at the time and still can't even place the order for JD's eyes - you could have sorted that by now guys - all you have to do is load the item in the shop so we could ask you to add it to our orders. You don't have to ship it yet you only have to allow us to make our orders complete so that when we do end up getting shipments, we don't had to wait another however long to get the bits you hadn't listed.

The Big question of the day is who has been included in the list of of lucky people who will get EZ-Bs and Developer Kits because they ordered in "summer 2013" Seeing that I live on the opposite side of the globe I did some research: Technically Summer is the start of June to end of August Officially in Canada Summer is June 21 to September 21 I received an email from Ez-Robot on 20 September 2013 first announcing that the "Revolution is here" and listing prices of the EZ robots & kits, etc Does this mean that only people who ordered within the first two days of getting this email will get their kits?

Another clue would be DJ's statement on 17 Mar under the discussion Just A Thought On The V4 - "The few hundred that we are getting manufactured in Canada for the pre-orders...."

I think a better way of announcing this surprise delivery of pre-orders should have been "those who pre-ordered EZ-Bs or Development kits with order numbers up to 9-?" or even email the lucky people

As it is now, people are yet again wondering, guessing, hoping, etc etc which is causing so much frustration.

I think DJ needs a stress reliever.

From a Dr Who episode, just in case there aren't any Dr Who fans. (GASP I shudder the thought!)

well i dont want to be that stress reliver.accchhhh haha eek

The one positive note I can add to all of this, is that those of us who were V3 customers before Revolution know that EZ-Robotics puts out a high quality, highly functional product with excellent customer support.

There were also some intermittent delays in V3 order fulfillment (not this long, but I waited a month plus international shipping time for my V3 developers kit). I am sure, looking back, if DJ had realized how long this process would be, he would have arranged to continue manufacturing the V3 longer and perhaps been a little less ambitious in the scope of the first Revolution release. But 20/20 hindsight only helps "the next time".

Those of you who can stand to wait, it will be worth it.

Alan