That's frustrating.. Ez-robot should never suspend the V3 until they were ready to sell the new version. By my math,(with all the usual two months customs delays) when I receive my boards, it will be ONE year after my order!

As far as I know, more than costumers, we are really fans of the Ez-robot. That's why despite all the frustration, we are still here, waiting. And we will. But.. Will the regular costumer or the market, understand that ? Almost one year of delay ? And no product at all to deliver ?!

It's like if Apple had stopped selling iPhones for an entire year, giving Nokia the chance to grab their costumers...

Folks, think about how can you even compensate your community.

I agree with @Anthony-XLRobots.com. As I said before take your current robot and push it to the limit with v3.

cool cool cool cool j

Well, Anthony, you can count me as one of those folks you are concerned about. I am as newbie as you can get and I know this product will be for me assuming it actually happens. I originally found EZ-Robot last year right before summer. My son came to me wanting to do a robot project over the summer. Who can turn down a request like that? I did a lot of research and decided the EZB v3 product was going to give me the best product for my money. The software seemed like the easiest to use and that I wasn't going to spend all my time trying to learn how to program. I saved up my money over a month or so and came back to buy my kit only to find it wasn't available and a new product would be coming out soon. I talked to my son about how I felt waiting for the new board rather than buying the old one from somewhere else was going to be the best idea and decided to play the waiting game. I don't like to pre-order stuff unless there's some major perks for doing it, so I didn't pre-order. I waited until recently and came back to see the complete new product line figuring if this thing was supposed to be ready by Christmas 2013 that they had plenty of time by now to work out the inevitable bugs in the new system. The intention was to order this for my son's upcoming birthday. Of course when I went to the shop and found the 5 -7 week shipping time, I was disappointed but figured it must be popular and EZ was trying to keep up with orders. I was still ready to order but before ordering came over to the boards to see what issues folks were having with the new stuff, only to find no one has the new stuff. On top of that, it's going to be a couple of months before ANY shipment goes out, and even if I order now, I could still be 4 months or more down the line from now getting my stuff because pre-order folks still have to get their stuff first. As a new comer to this scene and community, I have no idea if it is SOP for products to experience delays this long but I do have to say it has discouraged me to the point of almost scrapping the idea altogether and spending this money on some other project I know I can do with my son. I mean, it's been almost a year. I definitely will not be placing an order until I see product is being shipped.

Quick answers on questions I heard: @Jayceekeys - We held off on adding the JD eyes to the store just yet because there was an unclear cost around selling them by themselves (without the head) and we wanted to clarify before we put them up for sale. Without that info, we don't even know how much they should cost. For the most part it is finalized, so we will be able to put it up for sale next week. As for the shipping times, DJ is going to update it ASAP to say "July" instead of 5-7 weeks. He is in Eastern Canada for business until Monday and will be able to make the change shortly after (or while he is there if he has time). In regards to adding the new .stl files, we needed to wait until we had the final final design final with all tiny tweaks included so that they would be the exact same files as the ones we are using for manufacturing. This way, there would be no confusion around design revisions amongst community members. We are currently getting final final design back every 2-3 days so we will start adding the .stl files this month in spurts as we get them.

@Tony1952 - All orders made in June-July 2013 are part of the first "hand built boards". Product numbers included are 3403-3494. After these have been shipped, we are going to review the next waiting orders to see if any of them can be shipped early. We will then move on and look at more orders which only have the EZ-B v4 and developers kit (plus misc items like servos), but not any orders with Robots (because of the plastics included). No promises on these though until we have shipped the first batch and have a clear idea of how many boards we have left to ship out to the next wave of customers (we were only able to get our hands on 100 Wifi modules in such short notice which is why we can only prep that many boards. Usually, it takes 8 weeks to get the Wifi modules, so we had to find a small batch of them from a different distributor (and paid much higher costs on them).

@thetechguru - We discussed the possibility of continuing to manufacture V3 boards while we prepped the V4, but quickly realized that our customers would feel "ripped off" if they bought a V3, and then the V4 was released with bigger and better specs. Now that was under the assumption that manufacturing wasn't going to take this long... In short, I agree. We should have continued to manufacture the V3 boards if manufacturing was going to take this long, and then stop selling V3 boards right around this time.

@jaultman - This is definitely not the first impression we wanted to leave, and I apologize for this! Usually we confirm new orders and are able to ship them out in less than 48 hours. As you noticed, we have gone through some unexpected delays and there has been a bit of confusion around shipping dates (our fault). Once products are shipping reliably to all customers in July, I hope the excitement of building robots returns to you and your son

@Jason, you said "All orders made in June-July 2013" but didn't we get first access to pre-orders at the beginning of September?

Hey Rich, there were a handful of orders for v3's that slipped in right before we decided to stop producing them. The order for V3's have been upgraded to V4's and we want to ship these out first. There aren't very many (about 30 in total), so we will be able to ship these out and then start shipping the September ones (we didn't sell any product in August). Does that clear it up a bit?

Sweet... Dave you may just get an early one after all... I ordered on Sept 22... so I am hoping too....

Thanks, Jason. I appreciate the response.