Somehow the entire conversation log between myself and the App reviewer(s) has disappeared. The questions and answers in the Resolution Center is now empty. I'm not sure what this means or why they would remove the conversation history...
On a positive note, I did request to have the app review expedited. It's been many weeks and they even lost a $500 robot demo which is not easy to swallow for our little company. It appears they accepted the expedite request - fingers crossed that they find the robot! I'm sure it'll work out fine this time
Well hopefully that will get the wheels moving a bit quicker. It's nice that Apple make things nice and simple eyeroll. They should send you a new iPhone 6 Plus for compensation of the lost bot, and something to try out the app on WHEN they release it.
Some people are asking about iOS app - here's an update: have no heard back from Apple. The expidetied process had been accepted, so I assume they found the lost robot and are testing.
Received a rejection letter this evening - apparently they still have not located the $500 robot that we sent Apple for free for their testing. They are asking for a description of the box to help locate it.
I've asked for a plead to have the app accepted without a hardware test. Fingers crossed that they will accept a video demo or something that proves the app works. Out of the tens of thousands of hardware controlling apps in the AppStore, I cannot imagine they have a free sample of every single one. There must be some way we can have the app accepted.
Outstanding! This is good news. It means that at least someone is listening to you.
Thanks for the update DJ. Fingers crossed.
Somehow the entire conversation log between myself and the App reviewer(s) has disappeared. The questions and answers in the Resolution Center is now empty. I'm not sure what this means or why they would remove the conversation history...
On a positive note, I did request to have the app review expedited. It's been many weeks and they even lost a $500 robot demo which is not easy to swallow for our little company. It appears they accepted the expedite request - fingers crossed that they find the robot! I'm sure it'll work out fine this time
@DJ.
Well hopefully that will get the wheels moving a bit quicker. It's nice that Apple make things nice and simple eyeroll. They should send you a new iPhone 6 Plus for compensation of the lost bot, and something to try out the app on WHEN they release it.
Some people are asking about iOS app - here's an update: have no heard back from Apple. The expidetied process had been accepted, so I assume they found the lost robot and are testing.
Fantastic news.
Received a rejection letter this evening - apparently they still have not located the $500 robot that we sent Apple for free for their testing. They are asking for a description of the box to help locate it.
I've asked for a plead to have the app accepted without a hardware test. Fingers crossed that they will accept a video demo or something that proves the app works. Out of the tens of thousands of hardware controlling apps in the AppStore, I cannot imagine they have a free sample of every single one. There must be some way we can have the app accepted.