
Jason
Canada
Asked
— Edited
I would love to have a group style chat with any customers interested to answer a whole bunch of questions at once! Either a Reddit style AMA or a group Conference call would be great! If AMA is the way to go, I just need a few recommendations on what service we should use.
I find answering questions in real time is a bit easier compared to reading a whole bunch of questions, and then working backwards on each one. Let me know what you guys think!
Additionally after we decide and make this event happen, I will start a new thread to post regular updates in (to keep all the updates in one place).
AFAIK the parts may not yet be final and there may still be some tweaking left to do. However that does bring me on to my question nicely
Are all parts for all robots now complete and ready for manufacturer or do some still need tweaking, and if so, which ones fall in which category and what is the expected timeline for those tweaks and testing to final? (I'm nosey
)
@EEGbiofeedback - Thanks for the idea!
@jaultman & @Rich - The EZ-Bv4 case, Power Shell Case and Clip'n'Play Lever servo have been finalized and sent off for molding (molds will be cut next week) We will likely see first shot samples of these parts in 20 days. Six was completed today and finalized. The designs have been submitted and we are waiting on the mold designs from China. We should see them next week and give approval to start cutting molds for the parts. We start the final revision on JD next week which should take about a week to complete. In regards to tweaking the molds, we will do that immediately after first shots come back so we can see how they turned out. The tweaking period will take about 10 days, a final approval and then we start mass production. Currently each robot is being submitted one after the other, with Six being first, JD second and Roli third (EZ-B and Power base were before any of them). Now you are a manufacturing expert just like us haha! I use the term "expert" loosely
Hi @Jason,
Just a quick comment.
Our 13 year old son ordered a Six for himself for Christmas, with all his Christmas money (and some of ours!).
He could manage a 5-7 week delay, and had it just about worked out to the hour when it would arrive!
We've had the "March" email, and the "July" email now - Connor emailed last night, received a reply (which you were cc'd in on) and has decided not to request a refund, but to wait it out ... the reasons he went with EZ-robot in the first place certainly haven't changed.
I really think it would be best if you changed the website from "5-7" weeks and had some way of indicating to new customers when they will actually get their order, and once you do start shipping it would be great if we could find out when we could expect his order to be shipped given there appears to be quite the backlog!
Thanks, Cathie
will six whit body&head&arms be chowing on the order list..
I think the best way to clear up the confusion about this pre-order business is to change the "5-7 weeks lead time" disclaimer, and then add a warning that says the time may change. Some people are thinking that it will ship in exactly 5-7 weeks, so this may clear the confusion a bit. Just my two cents.
Cathie, In response to your post on the previous page, I don't know when your son placed his order, but I ordered a V-4 on November, 2nd. If I understand right, the orders are being filled in the order that they were placed regardless of what parts were ordered. If I am ahead of your son in line, and the folks at EZ-Robot can work out the details, I would have no objections to giving him my spot if it will get him his robot sooner. My robot is quite large and being built from scratch. I do not have much free time to work on it. I suspect that I am at least six months from getting the machine built and working. In the meantime, I have two of the older EZ-Boards that I can use to get it up and running as I go along. I will eventually upgrade to the V-4, but I am sure that the board will get here before I need it, regardless. The offer is out there. It will be up to Jason, or someone at EZ-Robot to decide if that can be done. It sounds like your son will have a great experience with his kit as soon as he gets it. If I can help that happen quicker, I'd be glad to do it.
Wow Danger, your quite a guy. That's a heart warming offer. You must have learned your morals from watching the Robensons teach aliens and Dr Smith how to treat and care for others in our beloved Lost in Space.
I suspect a lot of us from that era learned at least some of out moralities from those old TV shows of the 60's. My mentor was Captain Kirk.
Oh thank you @Danger!
That is really, really kind of you .... he ordered his robot on December 28th, so it's not a huge time difference but wow ...