@Jason A group chat session sounds fine but don't forget we are all in different time zones. Could those that miss out on the chat session be able to get a log of what was discussed?

Jason , Sometimes easier is not always better. A group live chat may be nice but a lot of people interested may not be able to attend. Way not just use this thread to answer questions.

Personally I'd like to know how many EZB's are being made by hand and if I'm going to have my order filled out of them. I don't want any plastic, only the boards. I placed my order the first day preordering opened. confused

Jason I also would like to know when just the EZB(4)s may be sent to the early preorder folks.

At one point in time there was a group chat feature of the website which could be reactivated just for this use. Video is neat but if someone is not watching at that moment then they will miss out. Then once the group chat is done just post the Questions and Answers to the dedicated forum thread every few day's. What Is important is they feel frequent even if they are brief. It involves the customer base vicariously because most people generally have the same questions.

Personally I would say some type of chat would be ideal, which can then be saved and posted for those who can't be there.

mirc, which is what was used for the old chat, is great for things like that. It can be embedded in a web page and the whole chat can be logged, recorded and posted.

I believe Google now does some type of live chat thing too however I've never looked in to that.

But also as Dave expressed, some may be unable to make the time, a topic (this one) where people can post questions prior to the event may be useful too. Sure, it's not the instant answers some people may want but at least it's pretty much a certainty that they will be addressed.

Also, should people also want to remain anonymous but have questions please feel free to email me (check my user details for my email address) and I will pass on the questions while keeping your identity a secret (going by my inbox there are a fair few who have opinions but don't like to post them publicly). I've no problem with passing on questions

Jason, I have been a customer of EZ Robot since February of 2012. I have spoken highly of this company to many who had not heard of it, including the B9 Builders Club, many who now have incorporated it into their robots. I do believe that if you folks can get through your growing pains that EZ Robot will become as big as iRobot someday.

I want to be frank, though.

In my opinion a group chat is not what is needed. I think that almost everyone has exactly the same question; when am I going to get my order? I understand that there have been setbacks and unforeseen obstacles, and that there still might be more in the future. I think that most people would just like an honest timeline without any sugarcoating. For example, X amount of boards were built in Canada. They will ship on X date, and this will cover the orders that were placed from the start of the Revolution until XX/XX/XX. Orders placed after "that' date, and before "this" date will be shipped on... etc. If you really do not know when orders will be filled, tell us you do not know, and what needs to happen before you will know.

I have three orders waiting right now. I will wait for them as long as I have to because I want the product and that leaves me no choice. To be honest though, I do not feel comfortable recommending this company to anyone else until the production gets flowing again. The order page promises shipping in 5 to 7 weeks. I am not sure that the order I placed on 11/02/13 will be shipped before seven weeks is up.

I hope that I haven't offended anyone. I still believe that it is a great product, and hope that it will someday become a very successful company, but it will not get there with empty promises and unrealistic offers.

I agree with @Danger!

J

Great feedback! I got the feeling that many users had a plethora of questions they wanted to ask, but if shipping dates is the only one, I can do my best to come back with a breakdown. Give me some time today and I will build out a quick list of order number ranges I expect to be shipped when. Thanks!