I would love to have a group style chat with any customers interested to answer a whole bunch of questions at once! Either a Reddit style AMA or a group Conference call would be great! If AMA is the way to go, I just need a few recommendations on what service we should use.
I find answering questions in real time is a bit easier compared to reading a whole bunch of questions, and then working backwards on each one. Let me know what you guys think!
Additionally after we decide and make this event happen, I will start a new thread to post regular updates in (to keep all the updates in one place).
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@Niek - Importation duties and taxes are the responsibility of the buyer. As with any other product being shipped internationally, there is very little a company can do to alleviate the pains of duty and taxes. Even if there was a reseller in your country, they may have to sell the product for a higher price in order to maintain profitability since they would have to pay importation duty's and taxes when initially bringing the product across the border. This is why pricing on many products varies between country. The company includes duty's but builds them in to a higher price. One way or another - you pay for them. Take Apple for example - pricing of a MacBook Pro is 1349.00 EUR (includes ALV of 262.00 EUR.) As Jason mentioned - it is highly illegal to falsify tax/ importation documentation, so we can't legally mark packages as gifts or at incorrect values. The terms and conditions you agree to when purchasing products on our site clearly state that EZ-Robot is not responsible for the importation duties and taxes that could come upon the products arrival. They also state where the product is shipped from so you can calcualte estimated duties and taxes on your own if you would like.
@alan Just curious. How many V4s have been ordered thus far? I imagine it's pretty high.
My 1st order was Nov.
Am I correct in anticipating delivery in July?
Thank for responding .
I was not notified in any recent Email.
Maybe I am in a later delivery time frame? 11-3873
@Steve and @Robot-Doc - As Jason mentioned earlier on in this thread, the first batch made here in Canada will be fulfilling orders #3403-3634. If your order does not fall within that range - it will be shipped out of the first batch made in China.
@fxrtst and @Dave Schulpius - We have begun shipping. Anyone who's orders have been shipped out will be receiving an email with tracking number (if applicable) as early as tonight. If you do not receive an email - your order will be shipping out in proper succession throughout the week. There are a few random little parts (motor controllers and rover chassis, jumper cable kit) that we are waiting on so a couple of the orders will be shipped out of order, but will still have an EZ-B set aside for them from the first batch. This should only delay the shipping of these couple orders for a few days.
The most important thing to take from this email.... orders have begun shipping!
Just got my tracking number
Shipping has started and you will be receiving one soon!
All delays have been explained and apologised for.
Honestly, you should have no concerns. You can see how much I put in to EZ-Robots as a community member, I would not back a company I had concerns about let alone provide as much support for their community as I do.
I have a Roli on order. I want to order the RGB LED Display as an additional piece. If I place the order now, 1) Can it be shipped with my original order to save me on shipping costs, and 2) will it delay my order to add this piece to it?
EDIT: also sent email as suggested.