Hi @westlam,

I'm sorry that you feel like you're out of the loop! We reply to every message we get - but most of us don't work on the weekend so your response during that time will be slower.

We try to get back to everyone within 48 hours, so if it's been that long and you haven't gotten a response, please try again to make sure it hasn't gotten lost in the tubes somewhere. But otherwise, please don't phone or email us multiple times. That will slow us down in getting back to you, because we really do listen to every voicemail and respond to every email.

Don't worry, we do expect orders made recently to arrive before Christmas! We just shipped out a few huge batches of orders and are about to send out some more! If your order hasn't shipped yet, don't worry - there's still time for it to ship before Christmas. We use DHL as our primary shippers, and the shipping times we've seen have been impressively speedy - in most cases, no more than 3-4 days to arrive, worldwide.

If it does seem like it's taking too long, of course do Contact Us to make sure there are no problems, but otherwise, we're all good to go for the holidays!

Just a note to add. There are apparently still some logistics issue between the manufacturer communicating to EZ-Robot when something is shipped. I have two packages waiting for me at home from two separate orders. (one was supposed to be delivered Friday, but that is a different story). My order page only shows one of them as shipped, but I got notified by DHL of the other one last week.

Alan

I'll second @Alan experience. My last order it showed as "processing" in step 3, then I got I my package from DHL, then two days later it went to step 4 shipped.

I think it would have been handy to see the status as follows:

1. received
2. under review
3. processing (we're making it and packaging it)
4. it shipped (it left the manufacture)
5. completed (you signed for, it must have arrived)

I think EZ-Robot as a team has improved a lot in the shipping and communication area. I'm happy!

FYI So my order says shipped which is great, and its been updated with a shipping tracking number from DHL.. once you go do DHL is shows package status but no date when i may arrive. I will let you know what happens next.. I received emails also..

@Morbeious

are you gunna make your bioloid a EZ-robot? I'd like to see what you're going to do, it looks like you have quite the robot collection

Once DHL has the package, probably 3 to 4 days to delivery, not counting the weekend. (that has been my experience in the DC area)

Alan

Cool, I'm so excited, been wanting a EZ-bot brain for a while now..this weekend will be a blast..

@Morbeious- so glad to hear you are excited! Make sure to post lots of pictures of your projects. We love seeing them.