I placed an order on 11/28/14 and the order is already at step 3. Step 4 is shipped and is the only step left.

Well I placed an on 11/30 , I've tried Contact us, and Calling Multiple times! left voice mails! with no response..confused I just want to change my order before it ships to a Dev Kit, I guess they don't want my money.. No response to order modifications mean this maybe my last time placing an order.. Maybe a great product but the Sales management is very weak!.. mad

You know, they might be very busy with the black Friday sales and the fact that Christmas is fast approaching... You'll just have to keep trying...

I've had literally no problems with support when I cancelled my JD head. you guys must just have some bad joojoo

but seriously give it a little wait, they'll eventually get to you. I can understand the slowness, especially if people like OP are sending a bunch of emails asking why they don't have their robots in a hour.

Cbeck your spam/junk folder, especially if you use gmail. Before I white listed them a bunch of their emails wound up there. You will get an automated reply from the Contact Us page within a few minutes of submitting a request. If you didn't then either they are in your spam folder or you gave an incorrect email address for them to reply to.

Alan

Sudo, Thetechguru, I've done all those things, checked spam etc, that why I decided to call, but only could leave voice mails.. As a customer with an paid order that wants to change the order before it ships and I'm getting not response, that's sad! I'm not even sure if it shipped, no explanation as to what 3 of 4 steps means.. lol.. I would expect at a minimum a Email or a Call back; taking 30 days to get the product isn't my issue.. its the response to sales questions or changes, etc.. eyeroll

If it's at step 3 it hasn't been shipped it's being prepared.

As others have said, check your spam folder. If it's been a while since you sent the first email via the Contact Us page send another (as Alan said, you should have got an auto response, did you?).

Customer Service has always got back to me pretty quickly in the past. It is bound to be a busy time for them so you may need to wait a little while longer than normal though.

Nothing is in spam, the only email's I've gotten is after I ordered, and when it went from step 1 to step 2.. nothing since.. (besides Achievements for posting..) I had to login to the website to see that it was step 3 of 4.. maybe they just don't like me.. lol.. mad