calm down, your order will arrive. no need to get harsh for no reason.

i've been waiting about 2 days for my order to reach shipping, but that doesn't mean it's not coming. Put some trust into EZ-Robot! Some of us waited almost a year for the first batch of EZ-B's, a couple days is no wait.

Orders ship from their China manufacture. The Canada office you have a picture of above is their main offices where they run the company from is located. Also this is where all the R&D is done. Once the shipment leaves China it takes about a week to reach the USA and be delivered to your address.

Did you try contacting them through the "Contact Us" link to see if they got your order?

We get every order Please do not use our Contact Us resources on verifying your order - with the hundreds of orders we have from the black Friday sale, our logistics is busy shipping. Thanks for the photos of our office!

@roller...3 days? I guess you have no idea of what has been happening with ez robot over the last year or so.... I won't even tell you how long most of us had to wait to get our first orders.... Count yourself lucky and try and sit tight, they will get to you asasp....

It flags up a question I was wondering, what's the last order date for a guaranteed Christmas delivery? Or has the date gone (due to the large amount of black friday orders)?

Hi @roller, I've been a long time customer of EZ-Robot, but never has shipping been "fast" in comparison to a US based retailer. As others have said, shipments come straight from manufactures in China. I order parts from China retailers over ebay and from them I get packages in around 30 days.

I will tell you this, I placed an order on Nov. 11, 2014 and received my package from China on Dec 8th. All long the way I got email updates letting me know my order was received, then under review, then under processing. I even modified my order during that time. Given all that, for a delivery to my door in under 30 days I was pretty excited!

I'd look for those updates and when you order you should probably ball park estimate 30 days delivery time.

I placed an order on CyberMonday as well and I would be surprised if I get it in 30 days simply because I'm sure lots of folks put in orders. I don't mind waiting longer.

But if you need to cancel or modify your order, be sure to reach EZ-Robot through their Contact Us page. I've always experienced them being super helpful!

I think I shot milk across the room when I saw the 3 day wait lol. He definitely was not around for the R and D of V4 and the pre-order surge. I am happy to say my order placed after the V4 shipments were caught up, and not during a peak sale , came very quickly. I believe about 5 or 6 business days if I remember right. Considering it was direct from the China manufacturer I was surprised with the shipping speed.

Any large order surge like the black Friday promo will generate hundreds of orders. It takes extra time to ship out. Be patient , you will get it. There are Chinese workers manufacturing your order as we speak. However there is no camera at the manufacturer ( though that would be really cool , hint hint) , so don't mistake the employees not being in a office meeting for no activity. They all have laptops and can respond to emails and other work from outside the office.

Hey @JustinRatliff

Cyber Monday order's should all be shipped by the end of this week We are doing our best, to make sure you guys have plenty of time to wrap them for Christmas. That is if you can resist playing with them!