I appreciate all the comments gang, but I've had better response ordering parts from Korea, Japan, and France, where I had serious communication issues.. but at-least I got responses.. But I'm going keep being patient I see what happens on Monday.. maybe they took a long weekend.. or it was a Holiday..

You will have received automatic emails for every step of the order and for using the Contact Us page. Since you are missing at least one email there may be a possibility that you have missed a response from them. Perhaps sending them another email may help?

Hi @Morbeious

I have contacted you through customer support, please check your email.

Lol, I guess their watching the forms.. I just got a response 2 mins after I posted my last response here from the Contact Us based on my 1st email I sent. eyeroll

Yes, they do visit the forums from time to time. Glad to see you got a reply.

Of course we watch the forums. We are community members just like you! Robots are our passion and we love seeing what you guys do!

Yeap, all is good.. should have a really interesting bot to show off after the Holidays..

I have to say that I have the same experience as others here. Been on step 3 for two weeks now and no real explanation of what that means,

You guys could avoid a lot of work and neagative press if you spent some investment on the customer side of the business. Keep in mind that for the twenty negative responses here, there are lots of others that can't be bothered to complain but just tell people of their bad experience.

I check Spam, I tried Contact Us but there is no specific page for Order Processing!

Might be a good place to spent 5 minutes creating a web page explaining the process and the expected timeframes.

I left messages and nobody called me back. Why bother with a phone line if you don't respond? That just pisses people off.

I purchased a robot on November 28th expecting a christmas delivery. It would be nice to know that that isn't possible.