well just received my dhl waybill ......guess again taxes and duties are added to my order ....... no tracking number from ezrobot no even a comment when emailed this morning and asked where it is ......here is my copy of my waybill so they are about 200 km away so lets see ........payed for developement kit in november last year was told shipping was covered but no taxes and duties were mentioned ....not nice ......was given a gift of a 50 dollar credit so it could become a preorder and they could develop product which took almost 9 months ...was told if I want to use the 50 and order what i wanted that and order was going to be even longer wait ...so here I sit my order is 200 km away and dont know if I am going to have to pay the shipping from there but I already got a duty and taxes bill of

Payment logo Welcome to DHL My Payment

Pay your duties, taxes and fees securely to expedite your delivery.

Here are the duties, taxes and fees outstanding on your delivery. Total Amount: $64.88 DHL Invoice #: 018933833-0

again not really happy ..... but got to pay cause that is why they came direct to us from china not from ezrobot in calgary they should have let people know when they order it last november from their website ...like I said nothing mentioned back then ......hope very thing is working good when it get here cause if it doesn't going to be some choked guess only a 3 day wait now a unhappy almost ezrobot user Andy brednow

Yea i wish that import duties and such were not somthing various companies charge but its something we have to deal with everywhere i guess at some point.

The T&C agreed to on placing an order have always said that taxes and duty are the customers responsibility and that the product will ship from China. This has been mentioned multiple times by EZ-Robot in recent weeks.

Explanations have been provided as to why the customer is charged duty and tax too.

Also, the $50 store credit wasn't so it could become a pre-order. They were always pre-orders. The store credit was a gift to those who showed they had faith in EZ-Robot, nothing more, nothing less, it didn't change what the order was.

Am sorry to say the 50 dollar was told to me by email that because my order in nov became a preorder not a order and was going to take longer they were giving people a gift of 50 dollar credit or we could get our money refunded.....i believe it was sent to me in dec last year .....and at that time there was no mention of preorders or taxes and duties on webpage just cost and shipping was incuded ....and 5 to 6 weeks for delivery ........

Soon this shipping and preorder crap will all be behind us. However two things will never end; taxes and death. Neither one can be controlled by EZ Robot. eek

The order page has always had a disclaimer that you had to agree to about being responsible for your Country's taxes and duties. I had to agree to it in my October 3rd order, and two subsequent orders.

The order page also indicated that you were pre-ordering a product which was not yet complete. It did estimate 5-6 weeks for delivery, and at the time, that was what EZ-Robot believed the delivery would be. You have received numerous emails with updates on the challenges of meeting those estimates and could have cancelled your order at any time.

The credit email was sent on or about December 5th (that is when I got mine). It does not say that your order is being changed to a pre-order, it is a thank you for pre-ordering, and an explanation of some of the factors in them not being able to meet the original shipping estimates. I still have a copy of the email if you want to see it, but I can assure you that it was not telling you that the status of your order had changed.

Alan

Taxes and duties have been in the terms and conditions since before the V4 was available, the V3 shipped from China also and it was certainly in them when I ordered my V3, it hasn't been taken out. This is also confirmed by Alan in another topic.

The V4 has always been a pre-order since it was announced. All orders have had the notes attached to them and all dates on the website have always been estimated. At no point (even now) does it say any revolution product is in stock for immediate dispatch.

All delays have been announced and explained time after time. All delays were mentioned in email newsletters and in the forum. You were made aware of delays as best as can be done by EZ-Robot. Short of knocking on your door to tell you they made many attempts to let us all know what was going on.

It seems I am just repeating myself and EZ-Robots here. I cannot add anything further to this. I appreciate you may feel unsatisfied however you should have read the T&C properly. You are not the only one to have missed the taxes and duty information and Alan has stated that they will look at making this clearer in future.

I just think there is confusion about Canadians ordering from a Canadian company and having to pay additional fees. I'm not all that familiar with Canadian tax law and whatnot, but I would not have expected to pay any additional "import" duties. I would have expected to pay taxes at the time of order and not have any additional duties. This is what is possibly leading to his frustration and disappointment. I get the feeling most Canadian customers did not understand that completely. But that's just me...and I'm not the brightest cookie in the knife drawer.

Folks from the UK and other countries should have expected it, no doubt.

I guess USA customers are the only ones that are not having these charges added? I've not heard any USA folks mention it anyways.