You could handle it this way, or you could contact ez - robot directly, who would be able to give you a better idea of when your order will ship. At that point, you could decide if you want a refund or decide to wait. The cool thing is that the people you would be talking to are the ones that would be able to help you to make that decision.

This just makes you look like you are trolling. Just saying.

EZ Robot is certainly no scam. I've been doing business with them and interacting with this community for about three years now. I own three version 3 ezb's and 3 version 4 ezb's. This platform has brought my full sized exact replica of the 1960's Lost in Space robot to life and able to act and respond very close to the beloved original TV robot. Ez Robot is a indestry changing startup company that has just started shipping their redesigned V4 system a couple weeks ago. EZ Robot has been very up front on why it's taken this long to gear manufacturing and bring it to market. In short you made a preorder and it's very common for companies to take a year or more to start delivering something this new and visionary. If you can't wait then ask for your money back.

As far as the empty promises of delivery dates, I understand your anger but as each delay pushed the delivery date back, EZ Robot was right there with the truthful explanation.

Bottom line is that the new system is now actively shipping and back orders will soon be caught up.

EZ Robot is a world wide robotic game changer. Maga large companies have already tried to buy EZ Robot out either because they fear the competition or wanted to absorb the technology.

Nuff said. eyeroll

Ultimatly you lead with your patience and how it has ran out. These outlashes are not necessary and at your request they refund unshipped orders. Use the Contact Us link to send a massage with your request. Hundreds of people have ordered ezbs before and recieved them , i assure you they will agian.

Why do that (report to the local authorities....)? Just contact EZ Robot and ask for your money back.... Wouldn't that be easier?.... By the way, EZ Robot is a Canadian company so how is "the local authorities" going to help you?

Hi Mary Lynn,

I came across your EZ-Robot Forum post this evening (now morning?) and want to provide you with all of the information you are looking for. As we have shared on the Community Forum, we have already shipped all of the Developer Kits orders (orders that did not include Revolution Robots) to our customers around the world (this batch reached 19 countries in 6 Continents), and began shipping Hexapod orders last week. We are beginning to ship Humanoid (JD) orders at the end of this week and should have tracking numbers for all JD customers shortly after. Following this week, we will be shipping Roli's the week after (requires the most assembly work so it will be done last).

There have been many small updates as info comes to us daily and we have been sharing most of it daily on the EZ-Robot Community forum (instead of through emails), while also answering as many questions as we can. If you are unsure or worried about your order, I can assure you it is almost complete and both of your orders will be bundled and shipped together (using Free Shipping). With that being said, we do not want to make you feel as though you were locked into a bad situation, and can refund you without delay if that was of interest. If you would like a refund, please let Aislinn know via the email I sent you (contains the same info as this message) and we can do that right away.

Feel free to reach out to us with any questions and we will do our best to respond quickly and build your confidence in our product.

Thanks!

Jason

iff ez is a scam they do a very BAD job exsposing themself averywhere. also there adres is here .where they work. be very carefull to get involved whit police or authority, it can rapidly turn against you. make contact whit ez ask any,even a refund. but dont spread your hate ,do the wright thing.

this topic makes me very SCARED!

because next week i will start purchasing EZ-products but this guy waited about 10 months and he still didn't receive...

i hope EZ can solve this problem and improve their customer service... and i also hope when ordering EZ-products it should be less than a month to send the items to the customer...

This person pre-ordered parts that were in development. You will be ordering parts that are in full production. Two completely different situations. You have nothing to worry about. If you make your order in a month, I am sure that the backlog of thousands of pre-ordered products will have been fulfilled and you will get your parts in a normal time when shipping from China.

Remember that there are many agencies that are involved at that point like with any other company. Shipping from China can be slow, but I have yet to have any issue with receiving anything from China. International shipping is never as fast as we would like.