@yatakitombi..... To be clear EZ Robot does not have a customer service problems (in fact they excel in that area).... The problem they are/were having is/was manufacturing, which is now becoming less of a problem as it looks like the assembly lines are rolling now.... Last year just after the announcement of the new Revolution products EZ Robot discovered they needed a new manufacturer(s) because of the huge demand they had for their new product... Their current manufacturing system was inadequate so they went looking for a new one.... They looked in the US, Canada and possibly even Mexico (I don't know) and finally had to go to China.... Anyway, long story short after 11 months and 1.3 Million dollars spent they have finally bringing their manufacturing online

@DJSures: Sir, i need a reply from you... i need assurance about how fast if i order maybe next week because i can't graduate if the arrival of my ez-parts will take long... i trust EZ-robot to solve my project so easy but i worried so much about the shipment...

@yatakitombi... You have had months now to order (you have been asking question for the last 2 months on here)... So you still have not ordered? No offense, but maybe because you are waiting so long to order it's you that's causing your own shipping delay as well? If you had of ordered 2 months ago, you would have had a much better chance at getting your order much sooner....

DJ can't promise you anything... he has no more control over the manufacturing than you or I do...

My advice to.... place your order ASAP!

yeah! i asked about 2 months ago but i said in my previous thread i will order in this month after the document of my project done... why he cant promise? he is the CEO... "if really want there is a way but if dont want there is so many reason"...

@DJSures: if i need to pay extra money to rush the shipment, I WILL PAY... i just need a clear conversation if i buy...

Everything is still in pre-order state and the backlog is being cleared, there are thousands of orders on backorder.

When do you need the parts by? And what parts?

I am 100% certain that there would be hundreds if not thousands of customers who wouldn't like it if orders were able to jump to the front of the line, especially since some of us have waited for near a year for them and have funded EZ-Robots R&D so that they didn't need to "sell out" to unfair terms.

It has been said that the backlog should be clear within a month or so after the parts are ready to ship. Jason has responded to this topic with some valuable information which you can use to help you make your decision.

@yatakitombi.... Rush shipping? Shipping to you probably would take only a week.... Shipping isn't the problem... The problem is thousands of orders still to be filled... Paying extra won't help, either.... You won't get any special treatment.... Everyone here is equal...

@yatakitombi, what parts you are ordering will affect the time line as to when you get your order. Maybe stating the parts that you will be ordering and when you will need these parts will give someone the information needed to answer the question better. For example, if you need a device kit, the backlog on those has been fulfilled. If you need Roli, they haven't started rolling these off of the production line yet.

If you need a roli, maybe you need to order the dev kit and find another roli style platform for your robot. In any event, stating what you are ordering might be helpful. I may have missed it if you said it, and if I did, I am sorry I missed it.

BTW, that last sentence was fun to type...

@yatakitombi I am unable to commit to a delivery date. Our product has become very popular and there is a waiting queue on first come first serve, as well as product availability. Within the next few weeks, there will be less of a delay because our logistics process is beginning to come together