
mlynnsqueakinco
I have waited patiently for the last TEN MONTHS, received nothing but boiler-plate promise responses to my queries about when my order will ship.
My order was placed 04Nov2013 with a verbal promise that "all orders are expected to ship by 15Dec2015 and arrive prior to Christmas"
I believe that EZ-Robot is a scam and this order will never be shipped.
I caution anyone who feels compelled to order from this company that their service is non-existent and any funds sent are probably wasted.
I will be reporting this company to the local authorities.
Hope this can help some other folks to understand what they may be dealing with.
Mary Lynn Haviland
because next week i will start purchasing EZ-products but this guy waited about 10 months and he still didn't receive...
i hope EZ can solve this problem and improve their customer service... and i also hope when ordering EZ-products it should be less than a month to send the items to the customer...
Remember that there are many agencies that are involved at that point like with any other company. Shipping from China can be slow, but I have yet to have any issue with receiving anything from China. International shipping is never as fast as we would like.
DJ can't promise you anything... he has no more control over the manufacturing than you or I do...
My advice to.... place your order ASAP!
@DJSures: if i need to pay extra money to rush the shipment, I WILL PAY... i just need a clear conversation if i buy...
When do you need the parts by? And what parts?
I am 100% certain that there would be hundreds if not thousands of customers who wouldn't like it if orders were able to jump to the front of the line, especially since some of us have waited for near a year for them and have funded EZ-Robots R&D so that they didn't need to "sell out" to unfair terms.
It has been said that the backlog should be clear within a month or so after the parts are ready to ship. Jason has responded to this topic with some valuable information which you can use to help you make your decision.
If you need a roli, maybe you need to order the dev kit and find another roli style platform for your robot. In any event, stating what you are ordering might be helpful. I may have missed it if you said it, and if I did, I am sorry I missed it.
BTW, that last sentence was fun to type...
also i just noticed i bumped an old thread and made myself look like an idiot gg 10/10 no re
There are also a lot of resellers who are waiting until after the pre-orders are fulfilled. This could delay non-preorders also.
All of this is why I choose to preorder and wait.
So better get your orders in ASAP! Seems like our product is hot. Too hot to keep up with orders
You are doing a Great job!
J
P.s. parts that have so far are Wonderful!
J
P.s.s. The others are doing great also, if I lived closer I would buy you all beer and pizza!
J
Ps.s.s. Maybe I will take trip next summer and do that!
J