Toothsmith
South Africa
Asked
— Edited
Hi there I just unpacked my EZ-Robot kit and I am very excited. I got everything going except the normal servos. I can hear the sound of them turning but the servo is not actually turning. Yes I know I am doing stupid but please guide me. My continious servos are working fine.
I am in my infant stage but I can see I will have lots of fun!
Cool will do. Thanks for your help sfoy they should employ you, your response is great.
I do like Amy. We have chatted more than just the support requests.
Thanks for your vote of confidence. But I am not sure if I'd be much help right now. The only thing I can think of is for them to replace the ones you have.
I used to run a customer service department for a ticketing company and I taught it at Bank of the West.
I have volunteered to help out but so far no takers. I have a broad skill set so I tend to be great for start ups. In a normal job where I only have one job I get too bored. :o) Never works out.
I am sure they'll take care of you.
Just my kit and all 4 standard servos don't work either. Went out today and bought a couple of parallax standard servos and they work fine. Bad batch of servos -hope DJ replaces them quickly.
Looks like some of our servos were faulty in a shipment from the factory. Contact Us with your order number and we will send replacements
Don't know how it happened, but I guess there's a first time for everything!
Sorry about that!
That is the most bizarre thing....
I know - It's not surprising that a bad batch can be manufactured. The servos shipped in the kit are Futabu and rebranded to EZ-Robot from the factory. Because we purchase so many, they relabel them for us - we're all about style
Futabu is warrantying the servos... So that's a good thing. It's costing us a fortune in shipping though
Not all of the servos were damaged in the batch, only a few. And they seem to be grouped together - so that's a positive!
could bad servos damage ez b or chip still not getting connected tryed all sugested fixese and diagnostic mad stress tired confused
Nah the servos can't damage the chip. The bad servos are because the motor wasn't fully in place and was spinning freely.
If your EZ-B was working, and stopped working - then something shorted or damaged it. It couldn't be the servos. But, don't worry because if your ez-b is damaged then it may only need a chip replacement.
You can send it to us and i'll look at it for you