Hi Technopro, I did exactly all of those steps, including reseting the robot. I will now look into the other suggestions, disconnecting my home wifi and try to connect the ex-robot wtih the laptop.

Thank you for your prompt responses!

Sofia

Still not connecting ... I disconnected the home wifi and when I try with EZ-B v4 it returns "cannot connect to this network"

:(

Your home network should not interfere with the ez-b. You will see the Wi-Fi network for the EZ-B v4 in your network wifi list. Here are instructions step by step as recited in the connection video.

*Note: Ensure you do not have any virus scanners running. Disable them if you do. We are not able to control everything on your computer. We are unable to help if you have anything installed that is preventing the connection. Third party network apps, network helpers, virus scanners, firewalls, etc.. can prevent connections.

1. give power to your EZ-B v4

2. turn on your computer

3. click on the Wi-Fi networks icon

4. locate the EZ-B v4 XXXXXXXXXX wifi network. The XXX is unique to your EZ-B v4

5. click the EZ-B v4 Wi-Fi network in the list

6. click the CONNECT button that is displayed on the EZ-B v4 Wi-Fi network in the list

7. load ARC

8. Press CONNECT on the connection control

At this point, you should be connected.

If not - please run this test...

1. open your web browser (i.e. Internet Explorer, Chrome, Firefox, etc..)

2. in the address bar, type http://192.168.1.1

3. Press enter

Answer this question: do you see the EZ-B settings page in your web browser?

*Note: these steps are directly copied from the detailed instruction videos on the Learn section of this website.

I've done all steps already. I stopped my antivirus and firewall. Still doesn't connect.

http://192.168.1.1 shows

This page can't be displayed

.Make sure the web address http://192.168.1.1 is correct. .Look for the page with your search engine. .Refresh the page in a few minutes.

Lets go back to the beginning when you first turn on the EZB4.... Does the EZB4 have a flashing blue light when it is on?.... If so, Turn on your laptop.... Go to your list of wifi networks.... Do you see your home network in the list? Do you see any other networks like your neighbours? In that list you should also see your EZB4..... If so click and connect to it like it was an ordinary wifi network.... Once you connect, you won't have internet anymore because you are connected to the ezb not your home network....

Next open your web browser and type in http://192.168.1.1.... If you no longer get "This page can't be displayed" we can continue....

What version of windows do you have? You can also try and reset the ezb board by sticking a paperclip (while it's on) into the little hole in the top left corner of the ezb (next to the ez robot emblem).... Then try again...

If it doesn't display the ezb config web page at 192.168.1.1 you arent connected to the ezb wifi or you change some settings.

Power up the ezb Reset the ezb as Richard just described. Connect to the ezb wifi on your pc Go to 192.168.1.1 and you should see the ezb config page. Once you do open ARC and hit connect.

If any of that doesnt work its likely you have not connected to the ezb wifi network.

I am also still curious on what robot you have? Because you mention "the" robot a few times as opposed to just the EZB4 board..... JD, Roli, or Six? I was under the impression that they haven't shipped yet?

.... Also, I had to connect with my laptop when I first got my EZB board.... My main PC with a USB wifi dongle (it didn't have wifi when I bought it) would not connect... whereas my laptop with built in wifi was able to.... Do you have another PC to try this on?

Sorry if it sounds like we are being repetitive or asking questions that make it seem like you aren't following the directions, but it is part of troubleshooting to go back to the basics step by step. Often the most experienced of us will find we missed sime simple step and spend hours looking for complex issues.

So start with Richard R's questions. What operating system are you using, reset the EZ-B, and tell us what it says and if the blue light is flashing.

Next, tell us the network name you see when you scan for wifi networks, and what the computer says (on screen) when you attempt to connect to the ez-b network. (should be something like "connection to ez-b v4 xx no internet connection".

If so, we then need to be sure you got assiged an IP address by the ez-b. Mouse friendly Instructions very slightly by operating system, so instead, open up a command prompt and type ipconfig [enter]. You should have an ip address on your wlan interface that starts 192.168.1. (if you also have a wired lan connection and it is also giving an ip address starting the same, you will need to unplug the wired lan. You can't have two interfaces with the same address range on different networks).

If you have problems interpreting the ipconfig results, copy and paste them here and it willl help us figure out what is going on.

We'll get this figured out or determine that your ez-b is broken as long as you can be patient with us and answer our questions. Promise

Alan