Silly question, but do you actually have the new EZB4 board? Or are you just playing with the software until it arrives?... I ask because without the board there is nothing for you to connect to... You won't be using a com port anyway... the new V4 uses WiFi...Have you viewed the ezb4 tutorials... EZB4 connection tutorial? The tutorial will show you how to connect ARC to the new EZB4 board...

Yes, we've looked at the videos, all of them. I was expecting that the robot would use wifi, all we did is we plugged it in and it apeared on our available connections list. When selecting it to connect, it didn't. This is via wifi.

Sofia

And yes, we have the robot, as mentioned. The boot up chain started, and I'm exactly following the instructions on the tutorial. I also tried the next step, connecting with the software (EZ-Builder)

Sofia

What robot do you have ? Do you have the V4 ezb (white in colour) or the old V3 ezb?

It sounds like you are still connected to your wifi router, not the EZ-B's network. Try opening a browser and connecting to 192.168.1.1 and see if you get your router's admin page or the ez-b configuration page.

If you get your router's page, you need to go back to your computer's wifi settings and disconnect from your home network, then connect to the EZ-B network before starting ARC and connecting to the EZ-B

(once you are successful, we can talk about being connected to both at once, but let's get simple connectivity solved first).

Alan

First connect to the wifi network that the ezb is transmitting. You will need to disconnect from your current network to do this.

Next open ARC and hit connect. If no settings were changed on the ezb it should connect.

If not point your internet browser to 192.168.1.1 to ensure it is an ezb. Also, while in there you can change settings and modes.

If it is the new V4, turn it on (and follow the video) to see it is in your WiFi network list.... then we can work on the next step

I'm about to publish a how to video for connections.

Main steps:

1. turn on ez-b and ensure the blue light is flashing.
2. go to your computer and look in the wifi menu. select the ez-b's wifi(usually "EZ-b v4 (ez-b #)")
3. connect to it and ensure that your computer stays connected.
4. go to ARC and click the connect button in the "connections" control.

If this is what your doing and it doesn't work try pressing the reset button on the ez-b.(little hole to the left of the logo on the case)

Hi Technopro, I did exactly all of those steps, including reseting the robot. I will now look into the other suggestions, disconnecting my home wifi and try to connect the ex-robot wtih the laptop.

Thank you for your prompt responses!

Sofia

Still not connecting ... I disconnected the home wifi and when I try with EZ-B v4 it returns "cannot connect to this network"

:(

Your home network should not interfere with the ez-b. You will see the Wi-Fi network for the EZ-B v4 in your network wifi list. Here are instructions step by step as recited in the connection video.

*Note: Ensure you do not have any virus scanners running. Disable them if you do. We are not able to control everything on your computer. We are unable to help if you have anything installed that is preventing the connection. Third party network apps, network helpers, virus scanners, firewalls, etc.. can prevent connections.

1. give power to your EZ-B v4

2. turn on your computer

3. click on the Wi-Fi networks icon

4. locate the EZ-B v4 XXXXXXXXXX wifi network. The XXX is unique to your EZ-B v4

5. click the EZ-B v4 Wi-Fi network in the list

6. click the CONNECT button that is displayed on the EZ-B v4 Wi-Fi network in the list

7. load ARC

8. Press CONNECT on the connection control

At this point, you should be connected.

If not - please run this test...

1. open your web browser (i.e. Internet Explorer, Chrome, Firefox, etc..)

2. in the address bar, type http://192.168.1.1

3. Press enter

Answer this question: do you see the EZ-B settings page in your web browser?

*Note: these steps are directly copied from the detailed instruction videos on the Learn section of this website.

I've done all steps already. I stopped my antivirus and firewall. Still doesn't connect.

http://192.168.1.1 shows

This page can't be displayed

.Make sure the web address http://192.168.1.1 is correct. .Look for the page with your search engine. .Refresh the page in a few minutes.

Lets go back to the beginning when you first turn on the EZB4.... Does the EZB4 have a flashing blue light when it is on?.... If so, Turn on your laptop.... Go to your list of wifi networks.... Do you see your home network in the list? Do you see any other networks like your neighbours? In that list you should also see your EZB4..... If so click and connect to it like it was an ordinary wifi network.... Once you connect, you won't have internet anymore because you are connected to the ezb not your home network....

Next open your web browser and type in http://192.168.1.1.... If you no longer get "This page can't be displayed" we can continue....

What version of windows do you have? You can also try and reset the ezb board by sticking a paperclip (while it's on) into the little hole in the top left corner of the ezb (next to the ez robot emblem).... Then try again...

If it doesn't display the ezb config web page at 192.168.1.1 you arent connected to the ezb wifi or you change some settings.

Power up the ezb Reset the ezb as Richard just described. Connect to the ezb wifi on your pc Go to 192.168.1.1 and you should see the ezb config page. Once you do open ARC and hit connect.

If any of that doesnt work its likely you have not connected to the ezb wifi network.

I am also still curious on what robot you have? Because you mention "the" robot a few times as opposed to just the EZB4 board..... JD, Roli, or Six? I was under the impression that they haven't shipped yet?

.... Also, I had to connect with my laptop when I first got my EZB board.... My main PC with a USB wifi dongle (it didn't have wifi when I bought it) would not connect... whereas my laptop with built in wifi was able to.... Do you have another PC to try this on?

Sorry if it sounds like we are being repetitive or asking questions that make it seem like you aren't following the directions, but it is part of troubleshooting to go back to the basics step by step. Often the most experienced of us will find we missed sime simple step and spend hours looking for complex issues.

So start with Richard R's questions. What operating system are you using, reset the EZ-B, and tell us what it says and if the blue light is flashing.

Next, tell us the network name you see when you scan for wifi networks, and what the computer says (on screen) when you attempt to connect to the ez-b network. (should be something like "connection to ez-b v4 xx no internet connection".

If so, we then need to be sure you got assiged an IP address by the ez-b. Mouse friendly Instructions very slightly by operating system, so instead, open up a command prompt and type ipconfig [enter]. You should have an ip address on your wlan interface that starts 192.168.1. (if you also have a wired lan connection and it is also giving an ip address starting the same, you will need to unplug the wired lan. You can't have two interfaces with the same address range on different networks).

If you have problems interpreting the ipconfig results, copy and paste them here and it willl help us figure out what is going on.

We'll get this figured out or determine that your ez-b is broken as long as you can be patient with us and answer our questions. Promise

Alan

My bet is that their local IP scheme is a 10.x.x.x scheme instead of a 192.x.x.x. Alan's directions will give the information needed to solve the issue for you. Knowing what your ipconfig states on your computer will go a long way toward figuring out the issue.

Another possibility is that IP4 is turned off and IP6 is enabled, but I seriously doubt that is the issue.

Here you go:

My Connection tutorial

@Sofia... Did you get it working yet?

Ok,

We're back after a few days not looking into this.

Just to clarify, I'm not a technical IT person, but I am an IT person so when you give me instructions, I can follow and I know what you're talking about

First of all: the robot model is SUPPOSEDLY: EZ-B v4, as mentioned in my first post. We received it without packaging (one plain box with all the parts inside) and a panflet "EZROBOT" Congratulations! .... where it states that thsi is the EZ-B v4.

Just re-set it

It's on, blue light on...

Next: OS is Windows 8

Antivirus, firewall, VPN... I've disconnected all.

Networks: I see my internet WIFI, my neighbours', and I also see EZ-B v4 11 -- with everything else disconnected, EZB does not connect, so no; I cannot access: http://192.168.1.1

d.cocran is right, my IP (v4) address is 10.254.56.2

....

Thank you for your help

Have you followed this tutorial? (Specifically at 33 seconds)

Wow that was a few weeks ago, not days.... Anyway... try another computer... I had to the first time as the computer I was on wouldn't connect to my new V4 either (same problem you are having)... I tried another computer and it connected....

hehe I wish I had all the time I'd like to spend with my son and his toys

Yes, it does connect from another computer, it's my work Mac, even with all running VPN, antivirus, etc ... but I need to use this computer which is my home laptop.

So it looks like there's an issue with my IP address ... or that it's not in the range that the robot is? The IP is 10.254.56.2

That's important because it rules out the EZB as the problem.... I wish I had more advice for you but I don't... Maybe contact EZ Robot directly?

Is that your IP when you have connected to the "EZ-B v4 xx" wireless network? It shouldn't be. The EZ-B should assign the PC an IP address within the 192.168.1.x range. If it isn't you need to check the properties and settings of the PCs WiFi NIC and make sure it is set to Obtain an IP address automatically

Just to add to this conversation I had some trouble initially getting connected to the v4 board when it was configured to connect as a client to my home wifi network

I had initially managed to connect when the board was acting as an AP (the default) but I struggled to find the devices IP when it connected as a client - the device announced it had managed to connect to my network but I couldn't find it to connect - couple of lessons I learned

My pc's are .net developer win8 machines - both had either virtual network adaptors for vms and also for windows phone emulators - the impact here is they appeared first in the list of network adaptors and so when I tried to scan for the ezb the scan dialog the IP range defaults to one if my virtual adaptors ranges and there seems to be no way to change it ?

I had to disable the other adaptors before the scan would start on the correct range

The other thing I din't spot was that I needed to include the ":23" port parameter in the connect box - might need to highlight that in a tutorial?

One thing that would help is when the board boots up and connects as a client it could announce its IP address?

Hope that helps

Richard

Make sure your computer doesn't have a static ip setup for it. My ez-b wouldn't work when I had it on.

@Technopro, Not sure if that's good advice on a permanent level. Perhaps for troubleshooting it's a very good idea. I like to remove everything form the system but what I'm trying to get to work when having problems. However Static IP's should make it easier for the router to find and connect to computers and devices. I'm no network guru by a long shot and I do know all computers and OP systems are different. On my setup assigning static IP's to all computers and devices that are associated with my robot and ARC made things run smoother and with quicker start up. Of course you cant assign Static IP's to the EZB until it connects to ARC.

I was having a lot of trouble connecting to two EZB V4's when I first received them. Here's the thread and what I did to get everything working nicely:

Connecting To Two V4 Ezb's

@Dave, you are absolutely correct that setting static (or really dhcp permanently assigned) ip addresses to the EZ-B v4 is tje way to go in infrastructure mode long term, but the original poster is still trying to get an initial connection to the ez-b, where a static IP on the laptop in the wrong subnet will make the connection impossible.

Alan

I am having the same problem with connecting the ez-b v4 like sofia. boot up, chime, message, and blue light blinks like it should. it shows up on my network tab on my asus windows 8 laptop. refuses to connect. I don't have a static ip setting for the ez-b, and my ipconfig is saying its 192.168.1.1 like normal. firewalls disabled, no antivirus running, just says "cannot connect to this network" everytime i try. i also tried this with my desktop with wireless dongle to no avail. I've read the tutorial on how to connect and browsed most, if not, all of the forum posts that talk about this, as well as watched all of the tutorial videos regarding connetion. none have been able to steer me in the right direction. everything assumes I am able to connect to the ez-b normally.

has someone figured this out? Is there something in my network settings (on both computers) that I haven't disabled/enabled?

thank you. confused confused confused

Can you provide me with a diagnostic report?

Report Link

Additionally, can you answer these questions...

1. How are you getting an IP address if the wifi is not connecting?

2. Do you have static IP Addresses set on your network adapters?

3. By "just says cannot connect to this network", are you referring to the WIFI connection in windows or the EZ-B is verbally telling you?

4. You are certain AVAST is not installed?

Hi OakMot,

Pitifully I have tried everything that the nice guys here suggested, unsuccessfully. The next step I think (and given you're experiencing the same problem, both Windows 8) I would suggest that we talk to EZ-Robot because it looks like they don't look at this forum at all.

I've sort of given up for now (it's been 4 months since we started trying with my son) but I would love to see this working.

Maybe anyone at EZ-Robot around and eager to help?

Thanks!

Sofia

sofia, please read my post above yours - please read it. Follow the instructions and provide a report.

@sofia_wo @oakmot

I see nobody has asked you nor have you mentioned in your previous posts ,so can I ask, the laptops your using to connect to your EZ-B4's, what makes are they? They wouldn't happen to be HP or Compaq's would they?

EDIT: Sorry @oakmot. I just re read your post and I see you said you have an Asus laptop.

diagnostic report: Adobe Flash Player 15 Plugin Alcor Micro USB Card Reader AsusVibe2.0 ASUS WebStorage Sync Agent Intel(R) Dynamic Platform and Thermal Framework ASUSDVD Mozilla Firefox 32.0.3 (x86 en-US) Mozilla Maintenance Service MyBitCast 2.0 Steam Cthulhu Saves the World The Binding of Isaac FTL: Faster Than Light Guacamelee! Gold Edition Ys I Worms Reloaded Amnesia: A Machine for Pigs Child of Light Killer is Dead VLC media player WildTangent Games Windows Live Essentials Tales of Lagoona Penguins! Cut the Rope Peggle Bejeweled 3 Azteca ? Movie Maker Windows Live Communications Platform Photo Common ASUS Splendid Video Enhancement Technology Movie Maker Windows Live UX Platform Language Pack Windows Live Essentials Java 7 Update 55 Microsoft XNA Framework Redistributable 4.0 Update Installer for WildTangent Games App Photo Gallery Qualcomm Atheros Inc.(R) AR81Family Gigabit/Fast Ethernet Driver NVIDIA PhysX Windows Live UX Platform Language Pack Galerie de photos Windows Live ? Alcor Micro USB Card Reader Java Auto Updater Windows Live UX Platform ASUS Smart Gesture Movie Maker ? Intel(R) Management Engine Components Windows Live PIMT Platform WildTangent Games App EZ-Builder Windows Live UX Platform Language Pack Microsoft Visual C++ 2005 Redistributable Windows Live SOXE Definitions Windows Live MSVCRT MSVCRT110 WinFlash Galería de fotos Ralink RT2860 Wireless LAN Card Microsoft Office Windows Live UX Platform Language Pack Movie Maker ASUS USB Charger Plus ATK Package Adobe Reader X MUI Windows Live Essentials Windows Live UX Platform Language Pack Windows Live Installer Windows Live Photo Common Photo Common Photo Common ASUSDVD D3DX10 Movie Maker Windows Live ? Movie Maker Photo Common Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Photo Common ASUS Live Update Photo Gallery Intel(R) SDK for OpenCL - CPU Only Runtime Package Windows Live SOXE Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Adobe Flash Player 15 Plugin Alcor Micro USB Card Reader AsusVibe2.0 ASUS WebStorage Sync Agent Intel(R) Dynamic Platform and Thermal Framework ASUSDVD Mozilla Firefox 32.0.3 (x86 en-US) Mozilla Maintenance Service MyBitCast 2.0 Steam Cthulhu Saves the World The Binding of Isaac FTL: Faster Than Light Guacamelee! Gold Edition Ys I Worms Reloaded Amnesia: A Machine for Pigs Child of Light Killer is Dead VLC media player WildTangent Games Windows Live Essentials Tales of Lagoona Penguins! Cut the Rope Peggle Bejeweled 3 Azteca ? Movie Maker Windows Live Communications Platform Photo Common ASUS Splendid Video Enhancement Technology Movie Maker Windows Live UX Platform Language Pack Windows Live Essentials Java 7 Update 55 Microsoft XNA Framework Redistributable 4.0 Update Installer for WildTangent Games App Photo Gallery Qualcomm Atheros Inc.(R) AR81Family Gigabit/Fast Ethernet Driver NVIDIA PhysX Windows Live UX Platform Language Pack Galerie de photos Windows Live ? Alcor Micro USB Card Reader Java Auto Updater Windows Live UX Platform ASUS Smart Gesture Movie Maker ? Intel(R) Management Engine Components Windows Live PIMT Platform WildTangent Games App EZ-Builder Windows Live UX Platform Language Pack Microsoft Visual C++ 2005 Redistributable Windows Live SOXE Definitions Windows Live MSVCRT MSVCRT110 WinFlash Galería de fotos Ralink RT2860 Wireless LAN Card Microsoft Office Windows Live UX Platform Language Pack Movie Maker ASUS USB Charger Plus ATK Package Adobe Reader X MUI Windows Live Essentials Windows Live UX Platform Language Pack Windows Live Installer Windows Live Photo Common Photo Common Photo Common ASUSDVD D3DX10 Movie Maker Windows Live ? Movie Maker Photo Common Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Photo Common ASUS Live Update Photo Gallery Intel(R) SDK for OpenCL - CPU Only Runtime Package Windows Live SOXE Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Win32_NetworkAdapter

Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000000] Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) DeviceID = 0 GUID = {D517D96E-A68D-4AFC-90A2-CE693E605727} Index = 0 Installed = True InterfaceIndex = 3 MACAddress = E0:3F:49:C3:36:0C Manufacturer = Qualcomm Atheros MaxNumberControlled = 0 Name = Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) NetConnectionID = Ethernet NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = PCI\VEN_1969&DEV_10A1&SUBSYS_200F1043&REV_10\4&32BD8B74&0&00E2 PowerManagementSupported = False ProductName = Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) ServiceName = L1C Speed = 9223372036854775807 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Microsoft Kernel Debug Network Adapter Availability = 3 Caption = [00000001] Microsoft Kernel Debug Network Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Kernel Debug Network Adapter DeviceID = 1 Index = 1 Installed = True InterfaceIndex = 2 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft Kernel Debug Network Adapter PhysicalAdapter = False PNPDeviceID = ROOT\KDNIC\0000 PowerManagementSupported = False ProductName = Microsoft Kernel Debug Network Adapter ServiceName = kdnic SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

802.11n Wireless LAN Card AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000002] 802.11n Wireless LAN Card ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = 802.11n Wireless LAN Card DeviceID = 2 GUID = {EABCC709-F436-41E9-A901-69E3963B3A52} Index = 2 Installed = True InterfaceIndex = 4 MACAddress = 48:5A:B6:BD:F0:53 Manufacturer = Ralink Technology, Corp. MaxNumberControlled = 0 Name = 802.11n Wireless LAN Card NetConnectionID = Wi-Fi NetConnectionStatus = 2 NetEnabled = True PhysicalAdapter = True PNPDeviceID = PCI\VEN_1814&DEV_3290&SUBSYS_E055105B&REV_00\4&18749EF3&0&00E3 PowerManagementSupported = False ProductName = 802.11n Wireless LAN Card ServiceName = netr28x Speed = 336000000 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Bluetooth Device (Personal Area Network) AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000004] Bluetooth Device (Personal Area Network) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Bluetooth Device (Personal Area Network) DeviceID = 4 GUID = {A7163388-A74B-44E6-A5F5-D627D6D9FD9D} Index = 4 Installed = True InterfaceIndex = 6 MACAddress = 48:5A:B6:BD:F0:54 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Bluetooth Device (Personal Area Network) NetConnectionID = Bluetooth Network Connection NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = BTH\MS_BTHPAN\6&2A8A7E0A&0&2 PowerManagementSupported = False ProductName = Bluetooth Device (Personal Area Network) ServiceName = BthPan Speed = 3000000 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Microsoft ISATAP Adapter Availability = 3 Caption = [00000005] Microsoft ISATAP Adapter CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 5 Index = 5 Installed = True InterfaceIndex = 7 MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter PhysicalAdapter = False PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Microsoft ISATAP Adapter #2 AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000006] Microsoft ISATAP Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 6 Index = 6 Installed = True InterfaceIndex = 8 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter #2 PhysicalAdapter = False PNPDeviceID = SWD\IP_TUNNEL_VBUS\ISATAP_1 PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Microsoft 6to4 Adapter Availability = 3 Caption = [00000007] Microsoft 6to4 Adapter CreationClassName = Win32_NetworkAdapter Description = Microsoft 6to4 Adapter DeviceID = 7 Index = 7 Installed = True InterfaceIndex = 9 MaxNumberControlled = 0 Name = Microsoft 6to4 Adapter PhysicalAdapter = False PowerManagementSupported = False ProductName = Microsoft 6to4 Adapter SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Teredo Tunneling Pseudo-Interface AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000008] Microsoft Teredo Tunneling Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Teredo Tunneling Adapter DeviceID = 8 Index = 8 Installed = True InterfaceIndex = 10 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Teredo Tunneling Pseudo-Interface PhysicalAdapter = False PNPDeviceID = SWD\IP_TUNNEL_VBUS\TEREDOTUNNELINGPSEUDOINTERFACE_0 PowerManagementSupported = False ProductName = Microsoft Teredo Tunneling Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Microsoft Wi-Fi Direct Virtual Adapter AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000009] Microsoft Wi-Fi Direct Virtual Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Wi-Fi Direct Virtual Adapter DeviceID = 9 Index = 9 Installed = True InterfaceIndex = 11 MACAddress = 48:5A:B6:BD:F0:55 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft Wi-Fi Direct Virtual Adapter PhysicalAdapter = False PNPDeviceID = {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&369B0D64&0&02 PowerManagementSupported = False ProductName = Microsoft Wi-Fi Direct Virtual Adapter ServiceName = vwifimp Speed = 9223372036854775807 SystemCreationClassName = Win32_ComputerSystem SystemName = OAKMOT TimeOfLastReset = 20141019093123.498285-360

Win32_NetworkAdapterConfiguration

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=0 Caption = [00000000] Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) Description = Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) DHCPEnabled = True Index = 0 InterfaceIndex = 3 IPEnabled = False MACAddress = E0:3F:49:C3:36:0C ServiceName = L1C SettingID = {D517D96E-A68D-4AFC-90A2-CE693E605727}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=1 Caption = [00000001] Microsoft Kernel Debug Network Adapter Description = Microsoft Kernel Debug Network Adapter DHCPEnabled = True Index = 1 InterfaceIndex = 2 IPEnabled = False ServiceName = kdnic SettingID = {8718928D-CBEB-45EA-A621-800A9249001D}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=2 Caption = [00000002] 802.11n Wireless LAN Card DatabasePath = %SystemRoot%\System32\drivers\etc DefaultIPGateway = 192.168.1.1 Description = 802.11n Wireless LAN Card DHCPEnabled = True DHCPLeaseExpires = 20141104203630.000000-420 DHCPLeaseObtained = 20141103203630.000000-420 DHCPServer = 192.168.1.1 DNSDomainSuffixSearchOrder = DNSEnabledForWINSResolution = False DNSHostName = OakMot DNSServerSearchOrder = 192.168.1.1 DomainDNSRegistrationEnabled = False FullDNSRegistrationEnabled = True GatewayCostMetric = 0 Index = 2 InterfaceIndex = 4 IPAddress = 192.168.1.2 fe80::44aa:e8d5:6516:7e70 IPConnectionMetric = 25 IPEnabled = True IPFilterSecurityEnabled = False IPSecPermitIPProtocols = IPSecPermitTCPPorts = IPSecPermitUDPPorts = IPSubnet = 255.255.255.0 64 MACAddress = 48:5A:B6:BD:F0:53 ServiceName = netr28x SettingID = {EABCC709-F436-41E9-A901-69E3963B3A52} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = True

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=4 Caption = [00000004] Bluetooth Device (Personal Area Network) Description = Bluetooth Device (Personal Area Network) DHCPEnabled = True Index = 4 InterfaceIndex = 6 IPEnabled = False MACAddress = 48:5A:B6:BD:F0:54 ServiceName = BthPan SettingID = {A7163388-A74B-44E6-A5F5-D627D6D9FD9D}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=5 Caption = [00000005] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 5 InterfaceIndex = 7 IPEnabled = False ServiceName = tunnel SettingID = {C5FA3F82-919D-4548-95CC-2D475D3ED718}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=6 Caption = [00000006] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 6 InterfaceIndex = 8 IPEnabled = False ServiceName = tunnel SettingID = {15377072-C624-4E06-A457-0F5BEE36C857}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=7 Caption = [00000007] Microsoft 6to4 Adapter Description = Microsoft 6to4 Adapter DHCPEnabled = False Index = 7 InterfaceIndex = 9 IPEnabled = False ServiceName = tunnel SettingID = {619DA944-9EF4-412F-AFB1-95A4BF18B163}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=8 Caption = [00000008] Microsoft Teredo Tunneling Adapter Description = Microsoft Teredo Tunneling Adapter DHCPEnabled = False Index = 8 InterfaceIndex = 10 IPEnabled = False ServiceName = tunnel SettingID = {05BB8DC6-4156-44D6-8093-ECC67012189F}

\OAKMOT\root\cimv2:Win32_NetworkAdapterConfiguration.Index=9 Caption = [00000009] Microsoft Wi-Fi Direct Virtual Adapter Description = Microsoft Wi-Fi Direct Virtual Adapter DHCPEnabled = True Index = 9 InterfaceIndex = 11 IPEnabled = False MACAddress = 48:5A:B6:BD:F0:55 ServiceName = vwifimp SettingID = {D449F214-CEC5-4C2E-9E7B-636AF2F6D245}

Win32_ComputerSystem

OAKMOT AdminPasswordStatus = 3 AutomaticManagedPagefile = True AutomaticResetBootOption = True AutomaticResetCapability = True BootROMSupported = True BootupState = Normal boot Caption = OAKMOT ChassisBootupState = 3 CreationClassName = Win32_ComputerSystem CurrentTimeZone = -420 DaylightInEffect = False Description = AT/AT COMPATIBLE DNSHostName = OakMot Domain = WORKGROUP DomainRole = 0 EnableDaylightSavingsTime = True FrontPanelResetStatus = 3 HypervisorPresent = False InfraredSupported = False KeyboardPasswordStatus = 3 Manufacturer = ASUSTeK COMPUTER INC. Model = X450LCP Name = OAKMOT NetworkServerModeEnabled = True NumberOfLogicalProcessors = 4 NumberOfProcessors = 1 OEMStringArray = MXp1MkyLBvw0b vymoS1qWT2z+1 hilKBdaMV6Cqr 90NB03A1-M01400
PartOfDomain = False PauseAfterReset = -1 PCSystemType = 2 PCSystemTypeEx = 2 PowerOnPasswordStatus = 3 PowerState = 0 PowerSupplyState = 3 ResetCapability = 1 ResetCount = -1 ResetLimit = -1 Roles = LM_Workstation LM_Server NT Status = OK SystemType = x64-based PC ThermalState = 3 TotalPhysicalMemory = 8467382272 WakeUpType = 6 Workgroup = WORKGROUP

answers to questions:

(just to clearify, im not incredibly tech savvy. I can navigate my way around a computer, but im far from understanding most of what it means. windows 8 is making it much harder for me as well, as its like fighting myself out of a wet blanket to figure out how half of this thing works.)

1. I can connect to wifi. cmd is telling me my ipv4, which is 192.168.1.2 and my efault gateway which is 192.168.1.1. its just not connecting to the ez-b.
2. im not sure. still not entirely clear on what a static ip is. all I know is the ez-b is not anywhere in the network settings. the only place i can see it is in the network tab in the bottom right corner when it tells me what networks are in range. 3)when I try to connect via the network tab. the ez-b has said nothing except that im "apart of the ez-robot revolution", which I'll believe when I get it connected. 4)100% positive I am avast free. I tested negative for avast on both my computers.

We have been having issues with computers using the RaLink Wireless Network Adapter. Until now, the issues we have received are using the RT3290 chipset. Your computer is using the RT2860 chipset. This is the first we have heard of a connection issue with the RT2860 chipset.

I have forwarded the diagnostic information to our WiFi Manufacturer - who is currently investigating the issue with RaLink Wireless Adapters. I'm going to make a modification to the diagnostic report generator and have you create another report for me, when I tell you. I'll see if there is a way to tackle the problem from the software side in Windows.

As for a "quick" fix, the solution has been to use a USB WiFi Adapter, rather than the internal one.

However, I am not giving up on identifying why RaLink adapters have issues with the BlueGiga WiFi module on the EZ-B. I appreciate your patience

The other "quick fix" is to log in to the EZ-B and change it to client mode using a tablet, smartphone or another wireless PC which can connect to it. This then lets it sit on your existing WiFi and provided the PC can access the network (wired or wireless) it can access the EZ-B.

I provided a quick guide to do this when I got my first V4 here.

The wifi dongle I have for my PC is also running off of asus tech, so in assuming its having the same chipset issues of connecting to the ez-b as my laptop. Is there a cheap brand wireless dongle recommended that I can pick up?

Yes, I solved my problem with a TP-LINK which was recommended by the forum. It is cheap and now I can surf the net and run my robot at the same time. TP-LINK

@bookmaker32 Wicked. I'll pick one of those up tonight after work. See how it goes.

Little frustrated, but I understand how technology can be a fickle mistress and I appreciate you guys helping.

The good news is once you get the EZB4 in client mode, it should connect to pretty much any PC that is on your network... Wired or wireless.....

@Oakmot, you can multiple your frustration by 100 and that's how we feel As a very emphatic person, I am always looking from the consumers perspective and this issue is super challenging for me, personally. It's something that RaLink has done incorrectly in their WiFi drivers, which have affected our product and many others. You haven't experienced issues with the other products affected because they aren't pretty rare devices as well.

We have heard that Bluegiga has identified the issue and is working toward a solution. However, the solution will require not be backward compatible because it will require a physical change to the controller. I don't know when a solution will be yet...

righty-o. bought the dongle, now its connecting, but its saying "connection is limited". blue light still blinking. cant access the ip in my browser, but its showing its connected. step in the right direction i suppose.

now I have a bit of an understanding about static ip's. neither the laptop or the dongles IP are set to have static addresses. so where do I go from here?

@DJ sures totally understand. I've seen what lengths you've gone to make it easily accessible and easy to learn (I had a bit of a DJ Sures youtube video binge to prepare myself for the impending time sink of building a robot), and you cant help but watch as people struggle with the technology and let it out on you when its not your fault. so I appreciate your input on my situation as well as your involvement in the community as a whole with our troubleshooting.

Ok. I figured it out.

The dongle itself didnt work, but I was gonna get something like that anyway so it could have a dedicated computer for the ez-b.

@Rich was right. the tablet did work. Luckily I had an android tablet lying around and I was able to download the program (from the ez-robot website, not the google play thing, couldnt find it) and install it onto the tablet, connected to it, and changed the settings that way.

@sofia_wo I'm really sorry you are struggling with this. as for me, I got a bee in my bonnet to get a robot built, and not everyone has the patience to do it. If you don't have an android tablet (and Im really sorry for pretty much putting an ad on the forum), I got mine at Deal Extreme: http://www.dx.com/c/computers-tablets-networking-399/tablets-1409 Really cheap electronics with free shipping. I got my tablet, which was mid range pricing there for 60 USD. Im sure something even cheaper would do the trick for you and your son. or even borrow one. I dunno. If you need help while its still fresh in my memory, let me know. I'll walk you through it on skype or something.

Ok so looks like we won all the tickets.

To start with, our ezr software was an older version and didnt have the report option.

So we updated now.

Also, my laptop IS a HP.

Also, we did have Avast running (not sure anyone told us to stop it until now)...

IPV4 is 192.168.1.6

Default gateway is 192.168.1.254

Below is the report.

4 Elements II 7 Wonders II ABBYY FineReader 9.0 Sprint Adobe Reader XI (11.0.09) Adobe Shockwave Player 11.6 Aloha TriPeaks Apple Application Support Apple Software Update AUSkey software 1.4.4 avast! Free Antivirus Bejeweled 3 Build-a-lot 4 - Power Source Catalyst Control Center - Branding Catalyst Control Center Graphics Previews Common Catalyst Control Center InstallProxy Catalyst Control Center Localization All Catalyst Control Center Profiles Mobile CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish Chuzzle Deluxe Cradle of Rome 2 Crazy Chicken Soccer CyberLink LabelPrint CyberLink Media Suite 10 CyberLink PhotoDirector CyberLink Power2Go 8 CyberLink PowerDirector 10 CyberLink PowerDVD CyberLink YouCam D3DX10 Dropbox Epson Easy Photo Print 2 Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) Epson Event Manager Epson E-Web Print EPSON Scan e-tax 2013 e-tax 2014 EZ-Builder Farm Frenzy Final Drive Fury FlatOut 2 GoforFiles Google Chrome Google Earth Plug-in Google Update Helper Governor of Poker 2 Premium Edition Hewlett-Packard ACLM.NET v1.2.2.3 Hotspot Shield 3.42 Hoyle Card Games HP CoolSense HP Customer Experience Enhancements HP Documentation HP Games HP Officejet Pro 8610 Help HP Quick Launch HP Recovery Manager HP SimplePass HP Software Framework HP Support Assistant HP Update HP Utility Center HP Wireless Button Driver I.R.I.S. OCR IDT Audio Intel(R) Management Engine Components Intel(R) Processor Graphics Java 7 Update 25 Java Auto Updater Jewel Match 3 John Deere Drive Green Letters from Nowhere 2 Luxor Evolved Mahjongg Dimensions Deluxe: Tiles in Time Microsoft Office Microsoft PowerPoint Viewer Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Mobogenie MSVCRT Mysearchdial OpenOffice 4.0.0 OpenProj Peggle Nights Penguins! Polar Bowler Polar Golfer PX Profile Update Ralink RT3290 802.11bgn Wi-Fi Adapter Realtek Ethernet Controller Driver Realtek PCIE Card Reader Record Keeping Evaluation Tool Roads of Rome 3 RrSavings Skype Web Plugin Software Updater swMSM The Treasures of Mystery Island: The Ghost Ship Trinklit Supreme Unified Remote Update Installer for WildTangent Games App User's Guide EPSON XP-100 Series WildTangent Games WildTangent Games App Windows Live Communications Platform Windows Live Essentials Windows Live Installer Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Zuma's Revenge

Ping replied TimedOut took 0

Name: Local Area Connection* 11 Description: Microsoft Wi-Fi Direct Virtual Adapter Status: Down Receive Only: False DHCP: True Auto Private Addressing Active: False Auto Private Addressing Enabled: True MTU: 1500

Name: Wi-Fi Description: Ralink RT3290 802.11bgn Wi-Fi Adapter Status: Up Receive Only: False DHCP: True Auto Private Addressing Active: False Auto Private Addressing Enabled: True MTU: 1500 DHCP Server: 192.168.1.254

Win32_NetworkAdapter

Ralink RT3290 802.11bgn Wi-Fi Adapter AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000000] Ralink RT3290 802.11bgn Wi-Fi Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Ralink RT3290 802.11bgn Wi-Fi Adapter DeviceID = 0 GUID = {3F52C7F9-5428-4E75-BB6B-DE1A0A78EA5D} Index = 0 Installed = True InterfaceIndex = 3 MACAddress = F4:B7:E2:AC:50:9F Manufacturer = Ralink Technology, Corp. MaxNumberControlled = 0 Name = Ralink RT3290 802.11bgn Wi-Fi Adapter NetConnectionID = Wi-Fi NetConnectionStatus = 2 NetEnabled = True PhysicalAdapter = True PNPDeviceID = PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00\4&1AA134EC&0&00E1 PowerManagementSupported = False ProductName = Ralink RT3290 802.11bgn Wi-Fi Adapter ServiceName = netr28x Speed = 327000000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Microsoft Kernel Debug Network Adapter Availability = 3 Caption = [00000001] Microsoft Kernel Debug Network Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Kernel Debug Network Adapter DeviceID = 1 Index = 1 Installed = True InterfaceIndex = 2 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft Kernel Debug Network Adapter PhysicalAdapter = False PNPDeviceID = ROOT\KDNIC\0000 PowerManagementSupported = False ProductName = Microsoft Kernel Debug Network Adapter ServiceName = kdnic SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Realtek PCIe GBE Family Controller AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000002] Realtek PCIe GBE Family Controller ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Realtek PCIe GBE Family Controller DeviceID = 2 GUID = {7F0489EE-B2F4-4F62-88FE-EB4404F6E778} Index = 2 Installed = True InterfaceIndex = 4 MACAddress = 6C:3B:E5:88:D7:0E Manufacturer = Realtek MaxNumberControlled = 0 Name = Realtek PCIe GBE Family Controller NetConnectionID = Ethernet NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = PCI\VEN_10EC&DEV_8168&SUBSYS_18A5103C&REV_0A\4&22F70C9F&0&02E0 PowerManagementSupported = False ProductName = Realtek PCIe GBE Family Controller ServiceName = RTL8168 Speed = 9223372036854775807 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Bluetooth Device (Personal Area Network) AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000003] Bluetooth Device (Personal Area Network) ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Bluetooth Device (Personal Area Network) DeviceID = 3 GUID = {BF510149-2B54-4F10-8CBF-4AE21159F894} Index = 3 Installed = True InterfaceIndex = 5 MACAddress = F4:B7:E2:AC:50:A0 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Bluetooth Device (Personal Area Network) NetConnectionID = Bluetooth Network Connection NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = BTH\MS_BTHPAN\6&1BE64C40&0&2 PowerManagementSupported = False ProductName = Bluetooth Device (Personal Area Network) ServiceName = BthPan Speed = 3000000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Anchorfree HSS VPN Adapter AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000005] Anchorfree HSS VPN Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Anchorfree HSS VPN Adapter DeviceID = 5 GUID = {F3D011C2-3FDC-41FF-A050-32F4C550A6E4} Index = 5 Installed = True InterfaceIndex = 7 MACAddress = 00:FF:F3:D0:11:C2 Manufacturer = Anchorfree HSS VPN Adapter MaxNumberControlled = 0 Name = Anchorfree HSS VPN Adapter NetConnectionID = Ethernet 2 NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = ROOT\NET\0000 PowerManagementSupported = False ProductName = Anchorfree HSS VPN Adapter ServiceName = taphss6 Speed = 10000000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Anchorfree HSS VPN Adapter #2 AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000006] Anchorfree HSS VPN Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Anchorfree HSS VPN Adapter DeviceID = 6 GUID = {C0C99B45-09EB-469C-A39A-DD8F1B80B371} Index = 6 Installed = True InterfaceIndex = 8 MACAddress = 00:FF:C0:C9:9B:45 Manufacturer = Anchorfree HSS VPN Adapter MaxNumberControlled = 0 Name = Anchorfree HSS VPN Adapter #2 NetConnectionID = Ethernet 3 NetConnectionStatus = 7 NetEnabled = False PhysicalAdapter = True PNPDeviceID = ROOT\NET\0001 PowerManagementSupported = False ProductName = Anchorfree HSS VPN Adapter ServiceName = taphss6 Speed = 10000000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Microsoft ISATAP Adapter AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000007] Microsoft ISATAP Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 7 Index = 7 Installed = True InterfaceIndex = 9 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter PhysicalAdapter = False PNPDeviceID = SWD\IP_TUNNEL_VBUS\ISATAP_0 PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Microsoft ISATAP Adapter Availability = 3 Caption = [00000009] Microsoft ISATAP Adapter CreationClassName = Win32_NetworkAdapter Description = Microsoft ISATAP Adapter DeviceID = 9 Index = 9 Installed = True InterfaceIndex = 10 MaxNumberControlled = 0 Name = Microsoft ISATAP Adapter PhysicalAdapter = False PowerManagementSupported = False ProductName = Microsoft ISATAP Adapter SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Teredo Tunneling Pseudo-Interface AdapterType = Tunnel AdapterTypeId = 15 Availability = 3 Caption = [00000012] Microsoft Teredo Tunneling Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Teredo Tunneling Adapter DeviceID = 12 Index = 12 Installed = True InterfaceIndex = 11 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Teredo Tunneling Pseudo-Interface PhysicalAdapter = False PNPDeviceID = SWD\IP_TUNNEL_VBUS\TEREDOTUNNELINGPSEUDOINTERFACE_0 PowerManagementSupported = False ProductName = Microsoft Teredo Tunneling Adapter ServiceName = tunnel Speed = 100000 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Microsoft Wi-Fi Direct Virtual Adapter AdapterType = Ethernet 802.3 AdapterTypeId = 0 Availability = 3 Caption = [00000013] Microsoft Wi-Fi Direct Virtual Adapter ConfigManagerErrorCode = 0 ConfigManagerUserConfig = False CreationClassName = Win32_NetworkAdapter Description = Microsoft Wi-Fi Direct Virtual Adapter DeviceID = 13 Index = 13 Installed = True InterfaceIndex = 12 MACAddress = F4:B7:E2:AC:50:99 Manufacturer = Microsoft MaxNumberControlled = 0 Name = Microsoft Wi-Fi Direct Virtual Adapter PhysicalAdapter = False PNPDeviceID = {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&2F062992&0&01 PowerManagementSupported = False ProductName = Microsoft Wi-Fi Direct Virtual Adapter ServiceName = vwifimp Speed = 9223372036854775807 SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (SSTP) Availability = 3 Caption = [00000014] WAN Miniport (SSTP) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (SSTP) DeviceID = 14 Index = 14 Installed = True InterfaceIndex = 13 MaxNumberControlled = 0 Name = WAN Miniport (SSTP) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (SSTP) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (PPTP) Availability = 3 Caption = [00000015] WAN Miniport (PPTP) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (PPTP) DeviceID = 15 Index = 15 Installed = True InterfaceIndex = 14 MaxNumberControlled = 0 Name = WAN Miniport (PPTP) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (PPTP) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (IP) Availability = 3 Caption = [00000016] WAN Miniport (IP) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IP) DeviceID = 16 Index = 16 Installed = True InterfaceIndex = 15 MaxNumberControlled = 0 Name = WAN Miniport (IP) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (IP) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (IPv6) Availability = 3 Caption = [00000017] WAN Miniport (IPv6) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IPv6) DeviceID = 17 Index = 17 Installed = True InterfaceIndex = 16 MaxNumberControlled = 0 Name = WAN Miniport (IPv6) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (IPv6) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (PPPOE) Availability = 3 Caption = [00000018] WAN Miniport (PPPOE) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (PPPOE) DeviceID = 18 Index = 18 Installed = True InterfaceIndex = 17 MaxNumberControlled = 0 Name = WAN Miniport (PPPOE) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (PPPOE) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (Network Monitor) Availability = 3 Caption = [00000019] WAN Miniport (Network Monitor) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (Network Monitor) DeviceID = 19 Index = 19 Installed = True InterfaceIndex = 18 MaxNumberControlled = 0 Name = WAN Miniport (Network Monitor) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (Network Monitor) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (L2TP) Availability = 3 Caption = [00000020] WAN Miniport (L2TP) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (L2TP) DeviceID = 20 Index = 20 Installed = True InterfaceIndex = 19 MaxNumberControlled = 0 Name = WAN Miniport (L2TP) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (L2TP) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

WAN Miniport (IKEv2) Availability = 3 Caption = [00000021] WAN Miniport (IKEv2) CreationClassName = Win32_NetworkAdapter Description = WAN Miniport (IKEv2) DeviceID = 21 Index = 21 Installed = True InterfaceIndex = 20 MaxNumberControlled = 0 Name = WAN Miniport (IKEv2) PhysicalAdapter = False PowerManagementSupported = False ProductName = WAN Miniport (IKEv2) SystemCreationClassName = Win32_ComputerSystem SystemName = WORK-SOFI TimeOfLastReset = 20141114000655.491464+630

Win32_NetworkAdapterConfiguration

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=0 Caption = [00000000] Ralink RT3290 802.11bgn Wi-Fi Adapter DatabasePath = %SystemRoot%\System32\drivers\etc DefaultIPGateway = 192.168.1.254 fe80::204:edff:fecf:a279 Description = Ralink RT3290 802.11bgn Wi-Fi Adapter DHCPEnabled = True DHCPLeaseExpires = 20141115020111.000000+630 DHCPLeaseObtained = 20141114140111.000000+630 DHCPServer = 192.168.1.254 DNSDomainSuffixSearchOrder = DNSEnabledForWINSResolution = False DNSHostName = Work-Sofi DNSServerSearchOrder = 192.168.1.254 DomainDNSRegistrationEnabled = False FullDNSRegistrationEnabled = True GatewayCostMetric = 0 256 Index = 0 InterfaceIndex = 3 IPAddress = 192.168.1.6 fe80::540c:e1f3:bc56:4a04 IPConnectionMetric = 25 IPEnabled = True IPFilterSecurityEnabled = False IPSecPermitIPProtocols = IPSecPermitTCPPorts = IPSecPermitUDPPorts = IPSubnet = 255.255.255.0 64 MACAddress = F4:B7:E2:AC:50:9F ServiceName = netr28x SettingID = {3F52C7F9-5428-4E75-BB6B-DE1A0A78EA5D} TcpipNetbiosOptions = 0 WINSEnableLMHostsLookup = True

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=1 Caption = [00000001] Microsoft Kernel Debug Network Adapter Description = Microsoft Kernel Debug Network Adapter DHCPEnabled = True Index = 1 InterfaceIndex = 2 IPEnabled = False ServiceName = kdnic SettingID = {8718928D-CBEB-45EA-A621-800A9249001D}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=2 Caption = [00000002] Realtek PCIe GBE Family Controller Description = Realtek PCIe GBE Family Controller DHCPEnabled = True Index = 2 InterfaceIndex = 4 IPEnabled = False MACAddress = 6C:3B:E5:88:D7:0E ServiceName = RTL8168 SettingID = {7F0489EE-B2F4-4F62-88FE-EB4404F6E778}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=3 Caption = [00000003] Bluetooth Device (Personal Area Network) Description = Bluetooth Device (Personal Area Network) DHCPEnabled = True Index = 3 InterfaceIndex = 5 IPEnabled = False MACAddress = F4:B7:E2:AC:50:A0 ServiceName = BthPan SettingID = {BF510149-2B54-4F10-8CBF-4AE21159F894}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=5 Caption = [00000005] Anchorfree HSS VPN Adapter Description = Anchorfree HSS VPN Adapter DHCPEnabled = True Index = 5 InterfaceIndex = 7 IPEnabled = False MACAddress = 00:FF:F3:D0:11:C2 ServiceName = taphss6 SettingID = {F3D011C2-3FDC-41FF-A050-32F4C550A6E4}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=6 Caption = [00000006] Anchorfree HSS VPN Adapter Description = Anchorfree HSS VPN Adapter DHCPEnabled = True Index = 6 InterfaceIndex = 8 IPEnabled = False MACAddress = 00:FF:C0:C9:9B:45 ServiceName = taphss6 SettingID = {C0C99B45-09EB-469C-A39A-DD8F1B80B371}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=7 Caption = [00000007] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 7 InterfaceIndex = 9 IPEnabled = False ServiceName = tunnel SettingID = {4970AE7C-13F0-4601-B1DE-5545FE170E82}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=9 Caption = [00000009] Microsoft ISATAP Adapter Description = Microsoft ISATAP Adapter DHCPEnabled = False Index = 9 InterfaceIndex = 10 IPEnabled = False ServiceName = tunnel SettingID = {63AF0C2F-730F-45F0-8356-933FE7820187}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=12 Caption = [00000012] Microsoft Teredo Tunneling Adapter Description = Microsoft Teredo Tunneling Adapter DHCPEnabled = False Index = 12 InterfaceIndex = 11 IPEnabled = False ServiceName = tunnel SettingID = {D007A76C-E615-4458-AC26-C44A8294A017}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=13 Caption = [00000013] Microsoft Wi-Fi Direct Virtual Adapter Description = Microsoft Wi-Fi Direct Virtual Adapter DHCPEnabled = True Index = 13 InterfaceIndex = 12 IPEnabled = False MACAddress = F4:B7:E2:AC:50:99 ServiceName = vwifimp SettingID = {6931EA92-85FE-49C9-98E0-11D78F7BD803}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=14 Caption = [00000014] WAN Miniport (SSTP) Description = WAN Miniport (SSTP) DHCPEnabled = False Index = 14 InterfaceIndex = 13 IPEnabled = False ServiceName = RasSstp SettingID = {B1E076FC-9EAB-4471-9883-93ECC22569F9}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=15 Caption = [00000015] WAN Miniport (PPTP) Description = WAN Miniport (PPTP) DHCPEnabled = False Index = 15 InterfaceIndex = 14 IPEnabled = False ServiceName = PptpMiniport SettingID = {3AC81631-4CF4-4AE2-90FA-15FFB81D967D}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=16 Caption = [00000016] WAN Miniport (IP) Description = WAN Miniport (IP) DHCPEnabled = False Index = 16 InterfaceIndex = 15 IPEnabled = False ServiceName = NdisWan SettingID = {75BF9759-CBB9-44E7-80AA-A2883E10552C}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=17 Caption = [00000017] WAN Miniport (IPv6) Description = WAN Miniport (IPv6) DHCPEnabled = False Index = 17 InterfaceIndex = 16 IPEnabled = False ServiceName = NdisWan SettingID = {E41405A9-DCF9-46CE-9DC2-14274801EE50}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=18 Caption = [00000018] WAN Miniport (PPPOE) Description = WAN Miniport (PPPOE) DHCPEnabled = False Index = 18 InterfaceIndex = 17 IPEnabled = False ServiceName = RasPppoe SettingID = {5681F9BF-2B0B-485C-AB5A-596D4E443EC2}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=19 Caption = [00000019] WAN Miniport (Network Monitor) Description = WAN Miniport (Network Monitor) DHCPEnabled = False Index = 19 InterfaceIndex = 18 IPEnabled = False ServiceName = NdisWan SettingID = {E396E248-1909-41E0-95BB-223BEB3EF0ED}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=20 Caption = [00000020] WAN Miniport (L2TP) Description = WAN Miniport (L2TP) DHCPEnabled = False Index = 20 InterfaceIndex = 19 IPEnabled = False ServiceName = Rasl2tp SettingID = {13B61357-25CF-45D0-B923-706615262FFE}

\WORK-SOFI\root\cimv2:Win32_NetworkAdapterConfiguration.Index=21 Caption = [00000021] WAN Miniport (IKEv2) Description = WAN Miniport (IKEv2) DHCPEnabled = False Index = 21 InterfaceIndex = 20 IPEnabled = False ServiceName = RasAgileVpn SettingID = {51669162-5C0C-484E-852F-64FD150EC2F6}

Win32_ComputerSystem

WORK-SOFI AdminPasswordStatus = 0 AutomaticManagedPagefile = True AutomaticResetBootOption = True AutomaticResetCapability = True BootROMSupported = True BootupState = Normal boot Caption = WORK-SOFI ChassisBootupState = 3 CreationClassName = Win32_ComputerSystem CurrentTimeZone = 630 DaylightInEffect = True Description = AT/AT COMPATIBLE DNSHostName = Work-Sofi Domain = WORKGROUP DomainRole = 0 EnableDaylightSavingsTime = True FrontPanelResetStatus = 0 HypervisorPresent = False InfraredSupported = False KeyboardPasswordStatus = 0 Manufacturer = Hewlett-Packard Model = HP ENVY m6 Notebook PC Name = WORK-SOFI NetworkServerModeEnabled = True NumberOfLogicalProcessors = 8 NumberOfProcessors = 1 OEMStringArray = $HP$ LOC# ABS 70/71 78 79 7A 7B CNB1 0882110000305B10000620100 HP_Mute_LED_P_G String6 for Original Equipment Manufacturer String7 for Original Equipment Manufacturer String8 for Original Equipment Manufacturer PartOfDomain = False PauseAfterReset = -1 PCSystemType = 2 PCSystemTypeEx = 2 PowerOnPasswordStatus = 0 PowerState = 0 PowerSupplyState = 3 ResetCapability = 1 ResetCount = -1 ResetLimit = -1 Roles = LM_Workstation LM_Server NT Potential_Browser Master_Browser Status = OK SystemType = x64-based PC ThermalState = 3 TotalPhysicalMemory = 8481173504 WakeUpType = 6 Workgroup = WORKGROUP

Hey guys, all good with the frustration. I moved to scrum mastering - pm'ing many years ago but work in IT so I deal with frustration on a daily basis too (only that IT "won" the fight and I am a simple admin person now, not a tech fan anymore) hehe

... this is why my son cannot catch me day and night to resolve the EZrobot issues ...

Thank you for your help, we'll get there ...

Hi @Sofia_wo,

It turns you have the the very Network adapter that others were unable to connect with: The Ralink RT3290 802.11bgn Wi-Fi Adapter

That being said, you still have a couple options for connectivity:

• You can still connect via client mode, @Rich has a good tutorial here

• You can use a USB WiFi dongle, just note that @jdebay mentioned that if you can only use this method if you disable both the Realtek ethernet and Ralink Wifi Network adapters.

Hope that helps!

Hi, yes... Trying to find the SSID details now to switch it to client mode.

Thanks,