I honestly believe that when you pre-order, you should be ready for a wait no matter the product. But hey, on the bright side, shipping is only a week or so away!

I honestly thought that when it said delivery 5-7 weeks that that was how long the preorder was for. I agree with expecting a wait although if the delivery estimate is accurate you shouldn't have to. I've got approx $5k tied up in kick starter schemes alone but it's the silence and lack of communication when the shipping deadline has now passed that's frustrating.

As for the shipping next week, that "might" happen but only only for some people and only for certain things ..... Oh and no confirmation from EZ of who those people are or what will be shipped (although I believe it's just controllers) ..... And if you're not one of the lucky ones then you will have to guess the duration of your wait because we don't want to commit in case we miss the date given. That's pretty much paraphrasing what I've been told so far.

I honestly wish I didn't even have to second guess what is happening and given the number of questions and frustration I'm clearly not the only one feeling like I'm being let down. Customers shouldn't have to guess where their orders are. What's wrong with a simple shipping update DJ it's not unreasonable to ask for given we're past the agreed shipping date.

Please !

:D

Just cancel and get your money back... I for one am getting tired of people whining about it... stress Shipping was to begin in March and by my calendar, March has another week left... Sheeesh...

We have had an update, shipping in March was the update. Again, it's still March. We have had many many updates prior to the last one too.

Yes there have been some EZ-Robot staff post answers to other questions but not the shipping questions. This is likely to be because the member of staff has not known the answer or it hasn't been their department to comment on. They have many staff, each with their own role within the company.

It has been explained that there have been delays for one reason or another which has impacted the estimated shipping time. As with anything, the expected shipping dates are approximate and nowhere does it say are guaranteed. You have also been given warning that some items are in pre-order status and have high demand.

Perhaps it's just me but I don't see it's reasonable to be constantly asking the same questions and pretty much demanding updates to what's happening when the latest announcement claimed March would be when shipping begins and March is still not over yet.

If you are not happy with the pre-order delays you are still able to cancel your pre-order and wait until the pre-order phase has ended. And let's be honest here, EZ-Robot have provided many many updates to the pre-order situation and have been upfront and honest about the delays, I cannot ever remember any other pre-order I have been a part of giving anywhere near that much information, most give no information, not even estimated expected dates.

All anyone wants is an update - I'm not asking for a refund - just the courtesy of knowing what is happening. I don't need to know when shipping will "start" - I asked if it would be possible to let me know what is happening with "my" order as they have already told me it definitely won't be shipped this month. They just won't tell me when it will be shipped. So I'm sorry if you find that to be whining.

The only people that respond to customers asking for shipping info is yet more customers ! When I email EZ direct I get nothing.

Customers shouldn't be left unaware of what is happening with their orders - that's just plain unfair.

I'm staying away now and unsubscribing from emails because its just frustrating.

Thanks,

Jay

this is what you get when you produce fabulous robots. jay has not a problem whit chipping or updates,he just wants his new friend. if a member is drowning other chould rescue him, not hold his head longer under water. this could have bin easly avoided by respond his e-mail by saying.sorry no updates.

I can only guess that this is the first pre-order item a lot of these people have made. Quick tip. If pre-order delays erk you, DO NOT COLLECT TRANSFORMERS. The delays TF collectors on pre-order items from Japan is constantly changing and they can decided to scrap the whole thing out of nowhere. That's right, they'll keep your money in limbo for 6-9 months then just go, "We decided to cancel this item. Too bad for you. Please spend this money on our other products instead." Well, they're not quite as rude about it but, the results are the same.

Also as far as TF's go, avoid pre-ordering a domestic release. Any time I've done so I've ended up seeing the items on store shelves before I get mine in the mail. It's a catch 22. I'll pre-order because there have been items that just never seem to hit my market. My local vendors will skip out on ordering release waves or what have you. So I pre-order because I don't want to miss out on it and I'll end up seeing it in a store 2 weeks before I get mine. I know that's Hasbro's model of stocking storefronts before individual orders even through their own website. But it sucks @ss to pay for shipping and everything just to end up getting the item at walmart and having to cancel the pre-order if time still permits.

I'd also like to point out that Hasbro/Takara-Tomy are HUGE companies that do this so, for a small company like EZ Robot to be as on top of the delays as they are is quite impressive. Their whole company has half the staff of just one division of those big boys who can't keep it together so, from my experiences, EZR Co. is doing alright.

I won't even bother to mention delays in the video game/software business. Those guys seem lucky to get anything out period, more or less "on time". And that's their industry's fault, not any specific company's. Delays are so standard in that industry that most games getting 2 or 3 release dates is pretty much guaranteed.

I do understand the frustration all of you must feel because I've felt it many times before. I guess I'm so used to it now it doesn't bug me. My stuff will get here when it does, at least I know for sure it's coming, more than you get with a lot of pre-order items.

I think mine was ordered in November so I'm not sure where that falls in the Mid 2013 calendar but I'd be surprised if mine is sent out in the first wave so from my perspective, I still don't have a date. I'm not complaining. I knew it would be like this.

I recently bought a Solidoodle 2 and it seems a lot of people hate the company. Not the products but the company. I'm just getting erked myself by people bashing these little 2-5 year old companies for not being able to offer the support structure that the bigger companies have in place. The Solidoodle team seems to be just scrambling to keep it all together and their customers are constantly bashing them. Once again, I did the research so, I guess I just knew what I was getting into before I spent the $600 and have been very happy with the product.

My advise to anyone buying anything over $50 is to do some digging. I knew Revolution was gonna blow up and it did. No one knew it would blow up like it did and that's why we are where we are today. Because of research, I knew my SD2 was gonna need a mirror and some leveling when I got it. So, I had my mirrors and filament and everything I needed when my printer came. (Except Glue Stick, I will eventually make my 3d printing post and that info will be included. I got some stuff to do today but I'd like to get the bulk of it up and started.)

Waiting sux but we should be proud to be on the list of people who got ahead of the curve. Instead of "I'm still waiting for some product I ordered in 2013." we should be in the mind set of "We're getting 'The Hottest Christmas Gift of 2014' 6-9 months early." That's right, I called it, right here right now. EZ Robot products are going the be THCG of 2014. Especially after we all show the rest of the world how awesome they are.

That's just my $.02 USD. Thanks for reading.

good post.i learn a lot.thanks anton