It certainly looks like it only has 2g of RAM. I'd contact the seller and complain if it was advertised as having 4 gig installed, and get them to sort it out or get a refund.

Thanks I thought I was seeing it as 2GB. I guess will have to see what they say. This was the ad on ebay and on my receipt Dell Laptop Latitude Windows 8.1 Core 2 Duo 4GB Ram DVDRW WIFI Computer Win 8 HD Thanks Ron

The problem was fixed. They just sent me the memory needed and told me how to install. Now 4GB's. JD is coming SOON! Ron

Awesome!

OK we got a chance today to build JD but the memory doesn't want to stay in. It will fall out if not held and it doesn't turn on. Maybe I don't have it going in right. I did fully charge but doesn't want to go in right and go on. What can I check. Thanks Ron

Dude... you really need to read through the tutorials.... EZB Power pin adjustment

Found the pins on the battery section are pushing down not allowing connection. Do I go inside? Is this just a glue problem? My luck! Ron

Had to go in! Screw not in. Now seems ok powers up. Does the brain normally sit as not a solid tight fit. Thanks Ron