
feganmeister
United Kingdom
Asked
— Edited
Hello! DHL have added a $15 "handling" fee to my duty/tax bill for my order, is this right? I don't remember accepting this charge... maybe I missed something in the small print? confused
@feganmeister
I 'm waiting for my 2nd EZB controller to arrive, which I believe I ordered roughly at the same time as you, let's see what I get sting with by DHL handling charge! ??
Chris.
I've been getting most of all stuff from Stemfinity. One time I got that DHL charge and contacted Stemfinity about it, and they took care of it. Additionally they took steps to make sure it didn't happen again. It was about a month before I got my stuff because it was dropped shipped directly from China and they were having problems making them fast enough at the time. Anyway, point is they absorbed the import charges.
Recently I have gotten some stuff from Brookstone, but only because of the great sale there are having on the Six unit and the few types of parts they carry. Their stuff is in stock so there isn't an issue on import charges.
EDIT: Also, Stemfinity orders over $99 qualify for free shipping.