
feganmeister
United Kingdom
Asked
— Edited
Hello! DHL have added a $15 "handling" fee to my duty/tax bill for my order, is this right? I don't remember accepting this charge... maybe I missed something in the small print? *confused*
So during the checkout process on ezrobot, there's a checkbox that you must select to continue. That checkbox says you have read the shipping terms. The very first item in bold in the shipping terms is that taxes are not collected by ezrobot and you're responsible for them.
Also, if you never got charged important in the past, then you're lucky. There's actually many cases where import duties were simply ignored
When purchasing from outside of the UK you will be subject to import tax and duty plus any handling fees DHL (or whoever) add for their services to get through customs.
Presumably you knew the tax/duty part (if not, always bear in mind we need to add 20% VAT on top). Whoever deals with customs can also apply a fee. In this case DHL have added $15. That's not too bad to be honest since I've had handling fees of up to £25 in the past.
EZ-Robot do not apply this handling fee. If you feel the handling charge is too much then I would take it up with DHL.
FYI you don't need to accept the charge but if you don't accept it DHL have every right to dispose of the goods.
Edit 1: several typos
Edit 2: Looks like Rich and I found the same link
15 dollar is very cheap.i got the jd head and hands+two mini servo's today.
i life in belgium 62 euro *eek*
it's always been something I've disliked and attempted to argue many times. I don't see how it can cost so much to do so little but we are at the mercy of the couriers and there is no argument (believe me, I've tried).
indeed.in the begin it was also some 15 euro,in a few months later,
almost trippled.i tried to ,no luck.
I 'm waiting for my 2nd EZB controller to arrive, which I believe I ordered roughly at the same time as you, let's see what I get sting with by DHL handling charge! ??
Chris.
Recently I have gotten some stuff from Brookstone, but only because of the great sale there are having on the Six unit and the few types of parts they carry. Their stuff is in stock so there isn't an issue on import charges.
EDIT: Also, Stemfinity orders over $99 qualify for free shipping.