Asked — Edited
Resolved Resolved by Jeremie!

Is This Warenty

i make another topic about the batteries cause this can be a case of warenty. the chargers says output 12 volt,i get 12.22 volt .i think thats ok the charger gifs 11.20 something to low.so i look at the batt in jd win8, and it wil not charge,green led goes out.i also see some punctering in the batt, from i gess factory.i made a video.the balancers gifs 8.22 volt on 1.15 hour, and led goes out.gess also perfect.when i messure the wire itself ,i get , about 12.20 volt.so can this be warenty.also i think if the other jd's dont have it. i got now 4 death batteries and 1 bad charger.i use the robots 1 or 2 times, a week.


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Synthiam
#9  

Nomad, the number of battery issues that you're experiencing does look like something funny is happening. I know you're a very awesome power user - and recharge batteries multiple times per day. I'm thinking a good idea for your lab is a smarter electronic LiPo charger.

This is similar to the lipo charger which we use at the ez-robot facility: http://www.ebay.com/itm/Dual-2-Port-100Watt-10-6Amp-ACDC-Balancing-Battery-Charger-LiPo-UP100AC-HRC44232-/231630288900

The one we use has 4 battery charging capability.

Contact Us and speak with James about the issues - Jeremie also had asked some questions which may be helpful.

My recommendation is to Contact Us and speak with james and purchase a smart microprocessor powered battery charger. The lipo batteries may be simply suffering from exhaustion - and therefore will be easily resolved for your lab with a smarter lipo charger.

Of course we don't want to see you go:) But don't hang battery issues over our head for that:D. Work with james and Contact Us to figure something out on Monday. However, I truly believe your lab will benefit from a smarter lipo charger. You have provided a link to a third party who you have also purchased batteries from, and we are unable to warranty batteries from other companies (Trossen).

Also, can you please submit a diagnostic report? Here is a link to the instructions: https://synthiam.com/Tutorials/Help.aspx?id=220

PRO
Belgium
#10  

dj

your tottaly wrong,never bouth batts elswhere. second i use my robots 2 max 3 per week one charge. for avery 2 batt i have to by i pay belgium customs 50 euro, so you can calculate if i have to replace 5 batt 2 chargers.not possible. they are less then 1 year old consider i got this previous time also bad balancers. this chouldn happen.

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Synthiam
#11  

I understand. Can you please submit a diagnostic report? Here are the instructions: https://synthiam.com/Tutorials/Help.aspx?id=220

Again, jeremie had some great feedback that could help identify the problem. My recommendation is to Contact Us and speak with james to arrange something. We'll get to the bottom of this - I also suggest a smart lipo charger for your lab. You are a great ez-robot power user and will benefit from a smart lipo charger. In the meantime, Contact Us and arrange something with James.

I do need you to submit a diagnostic report please. Here are the instructions: https://synthiam.com/Tutorials/Help.aspx?id=220

PRO
Belgium
#12  

i have try to send that report but i get an error. pic is on the other topic from that. and again am not a big user,2 a 3 per week one charge. i did read the link how to send that report.

#14  

@Nomad, you might of mentioned it but what battery charger are you using to charge those batteries? Is it the ez robot charger from the store here or something you bought on eBay?

PRO
Belgium
#15  

rr

i bouth averything here ez

PRO
Belgium
#16  

you wanna talk? [email protected] or patrick.dierckx19

Your Settings Details EZ-Robots Robot Tutorials Forum Discussions EZ-Cloud Apps EZ-Bits Order History Click on an Order Number for the details of your order.

IDDate OrderedStatusItemsTotal (USD) 6-3396 June 08, 2013 - 4:17:45 AM Step 4 of 4) Shipped 1 $86.69 11-3881 November 28, 2013 - 5:35:31 PM Step 4 of 4) Shipped 28 $1062.00 12-3931 December 05, 2013 - 2:53:43 PM Step 4 of 4) Shipped 2 $48.20 12-4183 December 29, 2013 - 9:19:42 AM Cancelled 2 $59.20 12-4184 December 29, 2013 - 9:24:23 AM Cancelled 3 $69.20 1-4229 January 04, 2014 - 5:32:09 PM Cancelled 5 $69.20 2-4369 February 06, 2014 - 6:36:17 PM Cancelled 2 $38.75 2-4433 February 21, 2014 - 6:34:59 AM Cancelled 6 $38.75 6-4669 June 27, 2014 - 9:52:58 AM Cancelled 1 $559.74 7-4683 July 07, 2014 - 5:49:40 PM Cancelled 2 $52.75 7-4706 July 14, 2014 - 4:24:44 PM Cancelled 3 $67.75 9-4928 September 24, 2014 - 11:54:21 AM Cancelled 3 $0.00 9-4929 September 24, 2014 - 11:55:59 AM Step 4 of 4) Shipped 4 $0.00 9-4935 September 25, 2014 - 3:22:02 PM Step 4 of 4) Shipped 4 $32.75 11-5166 November 28, 2014 - 4:23:21 AM Step 4 of 4) Shipped 4 $91.16 12-5341 December 10, 2014 - 5:56:57 PM Step 4 of 4) Shipped 9 $48.75 12-5386 December 18, 2014 - 7:15:05 PM Step 4 of 4) Shipped 10 $402.15 1-5484 January 08, 2015 - 5:24:34 AM Step 4 of 4) Shipped 2 $124.98 1-5578 January 22, 2015 - 2:55:09 AM Step 4 of 4) Shipped 4 $155.38 2-5679 February 04, 2015 - 2:19:18 PM Step 4 of 4) Shipped 2 $0.00 2-5693 February 04, 2015 - 3:08:16 PM Step 4 of 4) Shipped 2 $0.00 3-5763 March 03, 2015 - 11:07:50 AM Step 4 of 4) Shipped 6 $35.04 4-5913 April 10, 2015 - 11:43:44 AM Step 4 of 4) Shipped 1 $0.00 4-5978 April 29, 2015 - 10:14:22 AM Step 4 of 4) Shipped 34 $241.90 5-6001 May 05, 2015 - 5:12:24 PM Step 4 of 4) Shipped 7 $211.15 5-6026 May 11, 2015 - 1:39:26 PM Step 4 of 4) Shipped 6 $71.26 5-6116 May 30, 2015 - 2:13:19 AM Step 4 of 4) Shipped 7 $54.91 5-6117 May 30, 2015 - 2:17:18 AM Step 4 of 4) Shipped 1 $69.48 6-6158 June 12, 2015 - 6:27:59 AM Step 4 of 4) Shipped 3 $54.46 6-6159 June 12, 2015 - 6:46:25 AM Step 4 of 4) Shipped 3 $63.95 6-6236 June 24, 2015 - 1:51:21 AM Step 4 of 4) Shipped 1 $144.48 6-6237 June 24, 2015 - 1:55:05 AM Step 2 of 4) Hold for Preorder Items 1 $29.48 6-6260 June 27, 2015 - 1:57:29 AM Step 4 of 4) Shipped 3 $215.19 6-6280 June 30, 2015 - 5:48:00 PM Step 4 of 4) Shipped 2 $117.20 7-6359 July 17, 2015 - 9:49:41 AM Step 4 of 4) Shipped 1 $0.00 8-6413 August 01, 2015 - 3:58:19 AM Step 4 of 4) Shipped 1 $98.97 9-6532 September 03, 2015 - 1:46:06 PM Cancelled 1 $0.00 10-6691 October 29, 2015 - 10:52:52 AM Step 4 of 4) Shipped 1 $50.87 10-6699 October 30, 2015 - 12:33:02 PM Step 1 of 4) Awaiting Review 2 $63.96

order-11-3881=charger order-123931= batt order-12-4183=charger order-2-4369=batt order-7-4706=batt order-12-5386-batt in jd order-4-5913- charger in warrenty order-6-6260= batt in chest order-10-6699=1batt + NEW CHARGER