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Asked — Edited
Resolved Resolved by Jeremie!

Is This Warenty

i make another topic about the batteries cause this can be a case of warenty.
the chargers says output 12 volt,i get 12.22 volt .i think thats ok
the charger gifs 11.20 something to low.so i look at the batt in jd win8,
and it wil not charge,green led goes out.i also see some punctering in the batt,
from i gess factory.i made a video.the balancers gifs 8.22 volt on 1.15 hour,
and led goes out.gess also perfect.when i messure the wire itself ,i get ,
about 12.20 volt.so can this be warenty.also i think if the other jd's dont have it.
i got now 4 death batteries and 1 bad charger.i use the robots 1 or 2 times,
a week.


#24  
Oh goodie a show down at 12noon at the ok coral.... :D

Hmmm, is that EST time or MST where DJ lives? Or your time?:D
PRO
Belgium
#25  
rr

keep smiling,you will not smile when bad video's appear averywhere.
#26  
Patrick, I commend you on sticking up for yourself! However make sure you have all your ducks in a row before launching a smear campaign. Good luck Patrick!
PRO
Belgium
#27  
kamaroman68

i dont have many ducks or skils to defend myself.
i get what you mean.

thanks
#28  
Patrick, please keep in mind that it is the weekend. DJ said to contact James on Monday and they'll figure something out for you. It is fairly clear your charger is bad, and may have ruined your batteries, but also keep in mind that batteries do wear out. About 1000 charge cycles for a LiPo, which from your description you haven't hit, so probably a problem with the charger.

Alan
PRO
Belgium
#29  
how can i worn out a batt when i use the robot only 2 times a week.
that makes me very mad to say all these thing over and over.
few months ago i had 2 bad chargers or balancers,but nobody did,
tell me to check al the batts.and thats the hole problem with the new chargers,
i did gif them the final blow.am 52 and have sort of pension as income.
this will cost me alot due the delivery cost is tripple now.

i lost my faith in ez product.
PRO
Canada
#30  
Hi again Patrick, as DJ and Alan have mentioned, it is the weekend and our customer service rep (James) is on days off.

It will really help him Troubleshoot if you can answer the questions I have posted.

A couple things that don't make sense are the voltage readings on your power adapters they should all be in the range of 11.8-12.2VDC since they are 12VDC power adapters.

How can all of your 6 batteries exhibit the same issues at the same time? There's obviously an issue somewhere, it could be a single power adapter as you mentioned we'll just need some accurate readings ~12VDC from your power adapters. Do you have 6 of them?

Is your voltmeter on the DC setting?

Remember that just because your multimeter does complete a 0 ohm short circuit test, doesn't mean that the battery is fresh. Keep an eye out for the battery symbol on the multimeter LCD, if it shows up the battery is low and can effect your voltage readings.

Thanks for your patience Patrick, we stand behind our products and will help you get this resolved tomorrow.
#31  
@Nomad.... we all know you like to tinker and take things apart and/or modify them.... It's not a bad thing we all do it including myself.... However, you have to understand IF you have altered (taken apart) those chargers in any way then EZ Robot is under no obligation to give you a warranty.... This goes for every electronic manufacturer not just ez robot....

No need to threaten just be patient and work this out with James.....
PRO
Belgium
#32  
rr

i never mod or taken apart the adaptors.where do you get these crazy ideas.

jeremie

also again i got 12.24 volt two adaptors and one 12.28 volt.

frech batt from 2 months ago and stand in V--- on 20 no DC

these batt are bad from first bad chargers or balancers

the new ones i got gave them the final blow.you cant see the batt inside a robot.
PRO
Belgium
#33  
i have 3 batts stil here ,the others are in the container for batts.
PRO
Belgium
#35  
here a video from the 3 i still have.you can clearly see the seal is broken,
and they are puffy.also punctering optop from swelling in the chest.
#36  
Personally, I think threatening EZ with a smear campaign over batteries that they don't even manufacture is bad form.

Repeatedly discharging and charging a LiPo battery without giving it sufficient rest time in between is going to kill it eventually.
#37  
@nomad... You have to wonder why you have so many problems that the rest of us don't have.... Be patient and let ezb look into your issues.... I would also warn you about trashing ez robot... because you can't undo it if you "burn your bridges" here.... Right now it is only 7am where the ez robot office is... No one will be in the office for another few hours yet...
PRO
Belgium
#38  
Zap Brannigan

i did gif the batts 30 min rest avery time.you chould rea the hole topic ok.
United Kingdom
#39  
There really is no point in any further responses here until Nomad contact James to be perfectly honest.

EZ-Robot have been very accommodating so far with lots of good suggestions and requests for answers however it seems that is not cutting it and from the looks of things, rubbing the wrong way.

Nomad, I urge you to stop, read what both DJ and Jeremie have posted, contact James once they are open and see what they can do to rectify this. Threats will certainly not help your situation but will only rub those loyal EZ-Robot users the wrong way.

Be patient, be calm, go have a coffee, wait for EZ-Robot to open for the week and contact James as suggested. EZ-Robot will always do whatever they can to rectify any situation, you know this, we know this, a quick scan of the forums shows this.

However, if you want to wind up burning all of your bridges and finding yourself with no help and no leg to stand on feel free to continue with your pathetic threats.
PRO
Belgium
#40  
rich

dj allreddy said it no warrenty.atleast jeremie say something usefull.

and pathetic threats ,seeing you in the shower is pathetic.

you see things only from your side.look it from my side.

trying to explain how i got 6 bad batts.you may by 2 batts per order.
thats 3 months before i can do anything.and sinds many getting involved.
and make things more diff am gonna close this topic. *mad* *mad* *mad*
United Kingdom
#41  
Have you even spoken to James yet? Have you taken DJ's advice and purchased a high quality charger?

I see things clearly from both sides. I have absolutely no affiliation with EZ-Robot. What I do have though is respect for the community and for EZ-Robot.

Until you a) do what people advise you! and b) apologise for the attempted insults for no reason I am unable to offer any further help, guidance or advice.

Good luck with the smear campaign...
PRO
Belgium
#42  
yes i bout new charger and bad.i made pics for jeremie .
i wil by the batts myself,just want to be sure it dont happen again.
apologise :D

read topic is closed
PRO
Belgium
#43  
RICH

my appolegies to you for the words i said to you.
there is no excuse to make it good.
sometimes i act (mostly ) stupid,
i was not going to do a smear campagne.
just place a cartoon from the ok coral.
this doesn mean all is fine.hope you except my appolegies.


patrick