Asked
— Edited
Resolved by Jeremie!
i make another topic about the batteries cause this can be a case of warenty. the chargers says output 12 volt,i get 12.22 volt .i think thats ok the charger gifs 11.20 something to low.so i look at the batt in jd win8, and it wil not charge,green led goes out.i also see some punctering in the batt, from i gess factory.i made a video.the balancers gifs 8.22 volt on 1.15 hour, and led goes out.gess also perfect.when i messure the wire itself ,i get , about 12.20 volt.so can this be warenty.also i think if the other jd's dont have it. i got now 4 death batteries and 1 bad charger.i use the robots 1 or 2 times, a week.
rr
keep smiling,you will not smile when bad video's appear averywhere.
Patrick, I commend you on sticking up for yourself! However make sure you have all your ducks in a row before launching a smear campaign. Good luck Patrick!
kamaroman68
i dont have many ducks or skils to defend myself. i get what you mean.
thanks
Patrick, please keep in mind that it is the weekend. DJ said to contact James on Monday and they'll figure something out for you. It is fairly clear your charger is bad, and may have ruined your batteries, but also keep in mind that batteries do wear out. About 1000 charge cycles for a LiPo, which from your description you haven't hit, so probably a problem with the charger.
Alan
how can i worn out a batt when i use the robot only 2 times a week. that makes me very mad to say all these thing over and over. few months ago i had 2 bad chargers or balancers,but nobody did, tell me to check al the batts.and thats the hole problem with the new chargers, i did gif them the final blow.am 52 and have sort of pension as income. this will cost me alot due the delivery cost is tripple now.
i lost my faith in ez product.
Hi again Patrick, as DJ and Alan have mentioned, it is the weekend and our customer service rep (James) is on days off.
It will really help him Troubleshoot if you can answer the questions I have posted.
A couple things that don't make sense are the voltage readings on your power adapters they should all be in the range of 11.8-12.2VDC since they are 12VDC power adapters.
How can all of your 6 batteries exhibit the same issues at the same time? There's obviously an issue somewhere, it could be a single power adapter as you mentioned we'll just need some accurate readings ~12VDC from your power adapters. Do you have 6 of them?
Is your voltmeter on the DC setting?
Remember that just because your multimeter does complete a 0 ohm short circuit test, doesn't mean that the battery is fresh. Keep an eye out for the battery symbol on the multimeter LCD, if it shows up the battery is low and can effect your voltage readings.
Thanks for your patience Patrick, we stand behind our products and will help you get this resolved tomorrow.
@Nomad.... we all know you like to tinker and take things apart and/or modify them.... It's not a bad thing we all do it including myself.... However, you have to understand IF you have altered (taken apart) those chargers in any way then EZ Robot is under no obligation to give you a warranty.... This goes for every electronic manufacturer not just ez robot....
No need to threaten just be patient and work this out with James.....
rr
i never mod or taken apart the adaptors.where do you get these crazy ideas.
jeremie
also again i got 12.24 volt two adaptors and one 12.28 volt.
frech batt from 2 months ago and stand in V--- on 20 no DC
these batt are bad from first bad chargers or balancers
the new ones i got gave them the final blow.you cant see the batt inside a robot.