Asked — Edited
Resolved Resolved by Zap Brannigan!

Can'T Load ARC

I went to update and during the installation I get a message that the object already exists and it cancels the installation. I tried to uninstall but it is not there anymore. I tried to download ARC again and the same thing happens.


ARC Pro

Upgrade to ARC Pro

Experience early access to the latest features and updates. You'll have everything that is needed to unleash your robot's potential.

PRO
Synthiam
#9  

Is that ever a strange error. Try renaming the ARC folder in my documents to ARC.bak

PRO
Synthiam
#10  

Or disable any virus scanners

#11  

I have seen it suggested that a recent update may cause this issue. KB2918614 corrupts MS installer and creates the problem.Uninstalling KB2918614 and rebooting is supposed to fix it.

#12  

I tried Richard's idea with the restore point. No luck. I tried changing the name of the folder as DJ suggested. No luck. I would like to try Zap's idea but I can't find KB2918614 to delete. Can you give me any more information so I can give that a try?

#13  

I use WIN 7 so I can tell you how to find it there. Go to Control Panel, then Programs and Features. On the left side should be a link to "View installed updates". You can sort them by date installed. Look in the Microsoft Windows section. For me, it installed on 8/19/2014 but we have a slight delay from release to install here at work. It may have been a week or so sooner for you if your updates are auto downloaded and installed.

#14  

Zap is the MAN. Loaded without error. Now if I could just get my file back. I have a feeling it is history.

#15  

Did you copy your project to the cloud? You should make a habit of it in case something like this happens again....

#16  

I did Richard, and that is what I find unusual. It was corrupted in exactly the same way. At that point I assumed that the cloud was updated automatically. It must not if you say so. Also Rich said there was a audio servo in the project that he saw and I never put one in. These last few days have been very perplexing.