Have you deleted the ez-robot folder in c:\Program Files (86) ?

Something is incorrect with your windows installation. Every suggestion should have allowed ARC to be installed over your old copy. Hopefully Alan will get you rock'n

I did delete the folder. Thanks!

We found it. There was a registry entry in the hklm\classes\software\installer\product path that didn't say anything about ARC, but the error log when the install failed said it was missing a parameter. I deleted the whole key and the install went fine after that.

Alan

@Alan... Hey it's not his fault then... How about his problem getting his ezb4 connected to his network.... To my knowledge he still hasn't been able to use a V4 in client mode....

No, he has EZ-B's on the network, no issue there anymore. Only outstanding problem currently is that his Acer W3 can't see a USB web cam (Microsoft Lifecam). he has the right adapter cable and can see other USB devices, and the camera works on another PC, just not the Acer. I am not sure what the issues is, but I can't find my Logitech USB camera to see if there is a general problem with the W3 and USB cams or if it is environment/equipment specific.

Alan

@Alan, I also have a W3 and a lifecam.... I will give it a try... Stay tuned

@Alan... Just checked... My MS Lifecam does work with my acer w3.... I am using a single micro USB to USB adapter, however.... It actually works quite well...

@Richard R. I just moved the conversation to the thread where we were talking about the camera just to keep future readers from getting confused....

https://synthiam.com/Community/Questions/8906

Alan