MovieMaker
USA
Asked
— Edited
I tried to upgrade ARC as I have done hundreds of times. This time it told me that I could not install. But, when I tried to install an older version, it tells me that I already have a newer version installed.
? I even tried uninstalling it and re-installing.
It says "an older version of EZB cannot be removed.
?
Have a look at the thread linked below. It may be of help to you as somebody else had a similar issue recently.
https://synthiam.com/Community/Questions/8776&page=1
There was a thread about this issue a few days back. Something to do with windows installer issue and how to fix it. Looking for it.
Steve beat me to it
Steve, I have tried everything. I have an appointment that someone is going to hook up and work with me on Sunday.
Thanks for the info.
No problem. I saw that Alan is going to help you. Good luck.
I removed your other thread. Please keep your threads limited one per topic.
@MovieMaker, One thing you might try is to "Search" for 'EZ' from the search window at the bottom of the Start window. You may find that you have multiple ARC folders. The referenced support.microsoft.com/kb/2438651 program_install_and_uninstall might quit after it finds one ARC folder and not find multiple folders. Just a suggestion.