I still can not start camera tracking, black screen processed video. I took my laptop to my local computer shop to check it out. It shows I still have 2.05 GB of memory, after starting with 4 GB, and only up to 60 percent CPU usage running ARC? My hard drive showed no errors. It did show an error report Version=1 EventType=AppHangB1 EventTime=130095055779554586 ReportType=1 Consent=1 UploadTime=130095055810354586 Response.BucketId=3548695646 Response.BucketTable=5 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=EZ-Builder.exe Sig[1].Name=Application Version Sig[1].Value=2013.3.18.0 Sig[2].Name=Application Timestamp Sig[2].Value=514835a2 Sig[3].Name=Hang Signature Sig[3].Value=1386 Sig[4].Name=Hang Type Sig[4].Value=6144 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.0.6002.2.2.0.768.3 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Hang Signature 1 DynamicSig[22].Value=6321e23db306c9ab2a116e45523bfe58 DynamicSig[23].Name=Additional Hang Signature 2 DynamicSig[23].Value=efd6 DynamicSig[24].Name=Additional Hang Signature 3 DynamicSig[24].Value=8e9cdfc2a0ef0010d5545c7c84ea13b5 DynamicSig[25].Name=Additional Hang Signature 4 DynamicSig[25].Value=1386 DynamicSig[26].Name=Additional Hang Signature 5 DynamicSig[26].Value=6321e23db306c9ab2a116e45523bfe58 DynamicSig[27].Name=Additional Hang Signature 6 DynamicSig[27].Value=efd6 DynamicSig[28].Name=Additional Hang Signature 7 DynamicSig[28].Value=8e9cdfc2a0ef0010d5545c7c84ea13b5 UI[3]=EZ-Builder is not responding UI[4]=If you close the program, you might lose information. UI[5]=Close the program UI[6]=Close the program UI[7]=Close the program State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Stopped responding and was closed ConsentKey=AppHangXProcB1 AppName=EZ-Builder AppPath=C:\Program Files (x86)\EZ-Robot Inc\EZ-Builder\EZ-Builder.exe ReportDescription=A problem caused this program to stop interacting with Windows.

I get additional errors for camera stating insufficient memory.

He said the application was the only problem showing on my computer. He said all errors are not Vista problems. Everything else ok. Hard drive showed no errors. I disabled almost all of my startup programs, save Norton. I disabled Norton for 15 min. to try, but did not help. He mentioned many applications that have have problems are designed for 32 bit systems, not 64 bit. What is ARC designed 4? I have a 64 bit HP system with duo processors, 2.20 gb , 4 gb memory. He said upgrading to windows 7 or adding memory would not result in a solution? EZ Robot is a great product that I enjoy. Can you help?