I still can not start camera tracking, black screen processed video. I took my laptop to my local computer shop to check it out. It shows I still have 2.05 GB of memory, after starting with 4 GB, and only up to 60 percent CPU usage running EZ Builder? My hard drive showed no errors. It did show an error report
Version=1
EventType=AppHangB1
EventTime=130095055779554586
ReportType=1
Consent=1
UploadTime=130095055810354586
Response.BucketId=3548695646
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=EZ-Builder.exe
Sig[1].Name=Application Version
Sig[1].Value=2013.3.18.0
Sig[2].Name=Application Timestamp
Sig[2].Value=514835a2
Sig[3].Name=Hang Signature
Sig[3].Value=1386
Sig[4].Name=Hang Type
Sig[4].Value=6144
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.0.6002.2.2.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=6321e23db306c9ab2a116e45523bfe58
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=efd6
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=8e9cdfc2a0ef0010d5545c7c84ea13b5
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=1386
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=6321e23db306c9ab2a116e45523bfe58
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=efd6
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=8e9cdfc2a0ef0010d5545c7c84ea13b5
UI[3]=EZ-Builder is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=EZ-Builder
AppPath=C:\Program Files (x86)\EZ-Robot Inc\EZ-Builder\EZ-Builder.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

I get additional errors for camera stating insufficient memory.

He said the application was the only problem showing on my computer. He said all errors are not Vista problems. Everything else ok.
Hard drive showed no errors.
I disabled almost all of my startup programs, save Norton. I disabled Norton for 15 min. to try, but did not help.
He mentioned many applications that have have problems are designed for 32 bit systems, not 64 bit. What is EZ Builder designed 4?
I have a 64 bit HP system with duo processors, 2.20 gb , 4 gb memory. He said upgrading to windows 7 or adding memory would not result in a solution?
EZ Robot is a great product that I enjoy. Can you help?