United Kingdom
Asked — Edited

Seriously?

Right. So another email has come about stating delays are afoot. A week after everyone was promised shipping would start. But we're all too familiar with this. My wife ordered me JD for Christmas sometime in August 2013. Seriously guys? There will only be so long people can take this rubbish. As far as I'm aware, despite your "12-16 hour days" there still isn't a video of JD actually walking. Another promise not delivered in march.

It's not a mirror for the Hubble space telescope, it's a plastic robot. There has to have been a point where someone has said "stuff it we've done enough". If it takes 10 weeks got get an ABS mould manufactured then you are talking to the wrong suppliers. Why it has taken so long to even get the PCB's printed up is beyond me. It's all good and well that you have had time to fine tune things and make adjustments, but all the while the $500 I paid 6 months ago has been gaining interest in your bank while I am left without a product that was first promised before Christmas, then there was an indefinite delay. Then march was the new goal, it came and went without so much as a sorry, and once again it's been pushed back three months. To thoes whom want to say "just get a refund" I feel invested in EZ-Robot and want to see them succeed, but I'm not a shareholder I'm a customer. That and the last shipping blunder did give rise to the extra store credit offer which has technically bagged me another EZ-B V4 on top of my JD purchase.

In the time it's taken to have a 1Kg robot built I have had a car built from scratch in Spain, shipped over and delivered!

I'm aware that many of the deeper sect of the cult following will likely shoot me down or the post will be removed but when has any one else had to wait so long for a PCB, some servos and plastic. I'm well aware that there is, in theory, more to it than this, but code can be developed in a largely open source fashion, so why don't we have the PCB's to speed the process along?

Just another annoyed customer waiting for his vapourware to show up. I have kept my mouth shut until now as it does seem to be, on paper at least, a fabulous product. If it didn't have that to coast along on. I expect far more people would have pulled their money by now. But then we don't really know as in the last year only a handful of product videos have been released. This isn't an attack on DJ or any of the EZ-robot staff. All the contact I've had with anyone from EZ-Robot has been polite and lovely conversation. It's a complaint about the way the company has been conducting its business thus far with regard to the revolution kit and the EZ-B V4.

Just ship it. I don't care if JD is made from injected ABS, printed ABS, I don't care if I have to print the little blighter myself, he could be made of paper mâché for all I care. It can be glitchy and shakey and JD can fall over all he wants unless he is perfectly stationary and perpendicular to ground that is constructed on a perfect compound algorithmic radius about the earths gravitational center wearing lead boots. Just put your promises in a box and ship it!

CJ


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#25  

I think explainations were given and apologies were made. Many of us are disappointed. Many of us has tried to explain it may be better to wait rather than cancel the order. As I said in the first sentence, it is your right to ask for the refund.

PS. My "promise" ? You confuse me with someone else perhaps?

Canada
#26  

@jdebay AND he moonwalked at the end!

@ Everyone Else; thanks guys! we do this for you!

#27  

@admin to clarify your confusion over employees and advocates of EZ-Robot, employees are recognized by the word " EZ-Robot " under their name and picture! All others are community Forum members!

Edit: This all I have to say on this thread unless things become disrespectful tired

Canada
#28  

@admin - Hi David, that is very unfortunate to hear that you have not received our product updates sent in February and March 2014. SPAM filters still seem to block those kind of newsletter from time to time so that might have been the case. Nevertheless, I understand your frustration from the confusion (and lack of information due to the missing updates) and have cancelled and refunded your order. Take care!

#29  

@sticka , you may want to update your login to have ez robot instead of Canada as your location for identification reasons.

Canada
#30  

@jstarne1-XLrobots.com I don't really know what happened, but if you click my user details it shows EZ-Robot there, but not under my username...Maybe I'm just an egotistical wannabe muahahaha

Australia
#31  

Thanks for the prompt refund and good luck with the project.

#32  

@sticka , you wouldn't not be the first lol