Hey guys. Have u guys had a problem with the delivery carrier? I had DHL carrying my package. The package had been in their warehouse for about 4 days already. Until now they couldn't figured out how to deliver my package. First, they said my address was unclear. Done. I gave them my full address and told me to leave a notice at my front door with my tracking number, name and notice. After 1 day they said the update on the address did got in and therefore have to skip another day. Then today, they said they attempted to deliver it but no ones home. But I'm at home the whole entire day. And I never heard a single knock of anyone at my door (except for other visitors). Then, said to wait till monday cus they don't operate at weekends. Can't get the package from their facility since its too far from where I live (thats why its being delivered right?). Seriously, are you guys having the same problems?
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DHL is HORRIBLE in the US! I have been waiting on a package for over a week since they first held it. I have even given them directions. I have told them to deliver it to the Post Office and still nothing! They are completely incompetent in the rural US. Now with the delay of Roli due to the Chinese Holiday I may never get it through DHL! mad
I have to confess, I'm worried about something like @deuel18's issue happening to me. We used to have a DHL hub in my city but the opposite of what happened to Allen happened here. We had a hub that didn't do too well then, they shut down. I actually thought the the whole DHL company went bust until I found out that EZ-R Co. was using them. I never see ads for them anymore or anything.
I saw a DHL van for the first time in years just the other day and am wondering if they have re-opened. I didn't get to see the license plate so I'm not sure if it was local or not.
I live in a city less than 4 hours away from 3 or 4 other major cities so I can't just assume traffic in my town is always local.
Fed-Ex and UPS are higher priced and I've had issues with every one of them at one point in time. Even USPS screws the pooch from time to time.
We're never going to get away from human error. It just happens from time to time. I know it's no comfort but hey, at least you know your bot's not still being manufactured. My GF ordered a Roli for me as last years Christmas present. She says that if I don't have it by December it's going to turn into this years present. Don't fret, she's just joking with me.
I hope you get your bot soon @deuel18.
DHL is elbowing its way into the North American market which is dominated by UPS, FedEx, and USPS. They are owned by Deutsche Post (Germany) and are THE premier international shipper in most other parts of the world, especially Europe. As Germans are incredibly pragmatic and regimented people, we find that DHL is the best BECAUSE of how many times they scan each item (I had lunch with our rep not long ago and he admitted he thinks they maybe scan products too often haha), but this is why we haven't lost any shipments knock on wood. As ezrobot is a global company we had to weigh the pros and the cons of our delivery service and as DJ had said, the others would not have been cost effective and would have cost you guys more money. Leveraging DHL's global network we've been able to save you headaches of arguing with couriers about lost shipments.
It may take an extra day or two, but it will make its way to you :-)
Thats enlightenment in mind Sir. I understand now. ^^ hopefully next generation our technologies will be efficient and convenient enough DHL can scan packages several times in shorter amount of time. ^^
I discovered that a delivery was attempted yesterday (1:30 pm) by going to my profile page in EZB and clicking on the tracking number within the shipping summary page. Now I have to wait until Monday, Rats.
Three weeks from now it'll be a distant memory and be forgotten. You'll be having fun and learning about your new toy. Why spend the energy worrying about something that will be a distant memory in just a few days?
@Dave. Wiser words are rarely spoken. I logged on this morning to tell an old DHL delivery horror story, but decided not to since it is no longer relevant to the company as it exists today and your words pointed out here was no sense in stirring the pot.
Soon drop delivery address will take its full signification
DHL launches delivery-by-drone pilot project
DHL launches delivery-by-drone pilot project
Will Roli fit in it?