Hey guys. Have u guys had a problem with the delivery carrier? I had DHL carrying my package. The package had been in their warehouse for about 4 days already. Until now they couldn't figured out how to deliver my package.
First, they said my address was unclear. Done. I gave them my full address and told me to leave a notice at my front door with my tracking number, name and notice. After 1 day they said the update on the address did got in and therefore have to skip another day. Then today, they said they attempted to deliver it but no ones home. But I'm at home the whole entire day. And I never heard a single knock of anyone at my door (except for other visitors). Then, said to wait till monday cus they don't operate at weekends.
Can't get the package from their facility since its too far from where I live (thats why its being delivered right?).
Seriously, are you guys having the same problems?
Asked
— Edited
A lot of the issues have been the person delivering the packages and not the company.
Today I almost had a high-blood because of this. Felt like my delivery carrier don't know what their doing. Waiting for almost half a year for something worth almost $500.00 and being ruined by mistakes in delivery which extends it for almost a week. Sigh.
Last package no problem from ez-robot 4 days from china.
My mail box is closer to next door house.
On the last delivery by dhl, I left a message to dhl on the mail box.
Ups can not find me if they are not the regular driver.
FEDEX CALLED ME because they could not find me, had to give directions.
Neighbors on both sides bring packages delivered there by mistake.
GPS shows me in a vacant lot. Street name changes at my location, and street is only 4 house long.
I have lived in the same place for 8 years.
Enough said...
J
I have had ups drivers drive by my house without stopping but mark the log as me not being home. This has happened many times by ups since I moved into this house.
FedEx I used to never have an issue with until about 3 years ago.
To me it seems like DHL wants my business more and is willing to go out of their way to help.
Usps has me worked up right now due to my mailbox.
In the future, we will offer the option to select FedEx or UPS for an additional fee.
However, in the last 3 years and thousands of orders - we have had only a handful of delayed shipments like yours. And we have had zero lost shipments, which is a positive for us
The MSRP price of our robots is not merely the cost of material + some magical profit number. The price of the product is based on the entire company's operating expense. These expenses are everything from salaries to desks to toilet paper to electricity. One of those costs is "lost product in shipping, etc.". If the predicted number of lost products was high, our prices would be higher to compensate for it.
So in short, you may be frustrated with a few day delay - and that's understandable because you're so friggin excited to play with your robot! But on the other hand, the delay saved you and everyone else nearly $100 per robot
To be frank, I believe even FedEx or UPS would mess up as well. Remember, it's not the entire company we are discussing here - it's the branch in your region - and more specifically, it's one employee in your region that screwed up. It's unfortunate that we consider the entire DHL to be at fault, but I do respect your eagerness to play with robots!
Well put!
J
We'll see how they do with Roli which I am having delivered at work so I know someone will be available to sign for it. I expect they will be fine in DC.
Alan
DHL on the other hand always update delivery status on their site, telephone me and I've never had an issue with them leaving things just lying around or tossed in the garden. I would always use DHL over anyone else. In fact, my JD was attempted to be delivered yesterday, I was out, I got a card through and in less than a minute I had redirected the delivery to a different address for Monday with no problems. They also told me of the fees involved well in advance so it did not delay shipping, these were paid easily and there was no delay at all.
But like DJ says, one person in one department in one branch can always cause a delay.
Hopefully you get your delivery soon
I saw a DHL van for the first time in years just the other day and am wondering if they have re-opened. I didn't get to see the license plate so I'm not sure if it was local or not.
I live in a city less than 4 hours away from 3 or 4 other major cities so I can't just assume traffic in my town is always local.
Fed-Ex and UPS are higher priced and I've had issues with every one of them at one point in time. Even USPS screws the pooch from time to time.
We're never going to get away from human error. It just happens from time to time. I know it's no comfort but hey, at least you know your bot's not still being manufactured. My GF ordered a Roli for me as last years Christmas present. She says that if I don't have it by December it's going to turn into this years present. Don't fret, she's just joking with me.
I hope you get your bot soon @deuel18.
It may take an extra day or two, but it will make its way to you :-)
DHL launches delivery-by-drone pilot project
DHL launches delivery-by-drone pilot project
Will Roli fit in it?
j
p.s. i don't think roli would fit... lol And he likes to see where he is going. j
I guess the final thing i'll do is tell them to just burn my package so I don't have to get a high blood worrying about it lol.
As DJ mentioned, we will be providing options to use different shipping providers in the future. This will give everyone the option to use alternative service providers although there may be additional costs.