About 10 years ago I had a couple of issues with DHL. I haven't since then. I have had issues over the past 10 years with ups, FedEx and usps. The most recent was usps yesterday. The mail carrier ran into my mailbox by the street. I don't know how she did it, but this weekend I get to put up a new mailbox.

A lot of the issues have been the person delivering the packages and not the company.

I see. I guess its a good advice that EZ-Robot should change their delivery carrier with their product, since having UPS and FedEx is way better. Not in-terms of company but their branches are good that the delivery men are experienced in delivering around US country (although I'm biased here). I'm just saying it in a general perspective.

Today I almost had a high-blood because of this. Felt like my delivery carrier don't know what their doing. Waiting for almost half a year for something worth almost $500.00 and being ruined by mistakes in delivery which extends it for almost a week. Sigh.

I had problem with them because of driver not company.

Last package no problem from ez-robot 4 days from china. My mail box is closer to next door house. On the last delivery by dhl, I left a message to dhl on the mail box.

Ups can not find me if they are not the regular driver.

FEDEX CALLED ME because they could not find me, had to give directions.

Neighbors on both sides bring packages delivered there by mistake.

GPS shows me in a vacant lot. Street name changes at my location, and street is only 4 house long.

I have lived in the same place for 8 years.

Enough said...

J

I personally like DHL far better than ups or fedex. I like that DHL calls me and asks when I would like my package delivered that day.

I have had ups drivers drive by my house without stopping but mark the log as me not being home. This has happened many times by ups since I moved into this house.

FedEx I used to never have an issue with until about 3 years ago.

To me it seems like DHL wants my business more and is willing to go out of their way to help.

Usps has me worked up right now due to my mailbox.

We had tried to work with FedEx and UPS for additional shipping options - but there pricing was incredibly high and it would have added nearly $100 to the price of our robots.

In the future, we will offer the option to select FedEx or UPS for an additional fee.

However, in the last 3 years and thousands of orders - we have had only a handful of delayed shipments like yours. And we have had zero lost shipments, which is a positive for us

The MSRP price of our robots is not merely the cost of material + some magical profit number. The price of the product is based on the entire company's operating expense. These expenses are everything from salaries to desks to toilet paper to electricity. One of those costs is "lost product in shipping, etc.". If the predicted number of lost products was high, our prices would be higher to compensate for it.

So in short, you may be frustrated with a few day delay - and that's understandable because you're so friggin excited to play with your robot! But on the other hand, the delay saved you and everyone else nearly $100 per robot And, it's very rare that DHL messes up.

To be frank, I believe even FedEx or UPS would mess up as well. Remember, it's not the entire company we are discussing here - it's the branch in your region - and more specifically, it's one employee in your region that screwed up. It's unfortunate that we consider the entire DHL to be at fault, but I do respect your eagerness to play with robots!

@dj sures Well put!

J

I ised to have horrible luck with DHL, but I think they subcontracted delivery in my town because the delivery vehicles were always personal cars and the delivery men never had a uniform (although they did have ID worn around their neck). Since about a year ago they started delivering in DHL trucks with uniformed drivers and the service has gotten better as Fedex has slipped (several late deliveries with obvious lies in the tracking info).

We'll see how they do with Roli which I am having delivered at work so I know someone will be available to sign for it. I expect they will be fine in DC.

Alan

Personally I prefer DHL to any other delivery company over here. I've had huge problems with some of them from non delivery, just throwing items in to my back garden and damaging them and my garden and most recently I had to chase up one order because it wasn't delivered and it turns out the delivery company claimed to have left a "sorry we missed you" card twice (they didn't) which meant I had to collect it from them at my cost and they aren't close.

DHL on the other hand always update delivery status on their site, telephone me and I've never had an issue with them leaving things just lying around or tossed in the garden. I would always use DHL over anyone else. In fact, my JD was attempted to be delivered yesterday, I was out, I got a card through and in less than a minute I had redirected the delivery to a different address for Monday with no problems. They also told me of the fees involved well in advance so it did not delay shipping, these were paid easily and there was no delay at all.

But like DJ says, one person in one department in one branch can always cause a delay.

Hopefully you get your delivery soon