topolino
USA
Asked
— Edited
I've received my EZ Dev Kit. The camera doesn't seem to work and customer service asked me to post my problem here in case anybody is able to help me. The only configuration setting I see is the camera's IP, which I set to the same IP as the EZ controller. The camera led shines steady blue. But when I click Start there is no image and an error is shown in ARC: 9/27/2014 1:29 PM - error camera: System.ArgumentException: Parameter is not valid. at System.Drawing.Bitmap..ctor(Stream stream) at EZ_B.EZBv4Video. (Byte[] ) at EZ_B.EZBv4Video. () Please advise: is the camera faulty or am I doing something wrong?
Thank you for any suggestions!
I've waited a bit as I knew I would get a new laptop of a different brand at work. I've now tried using the camera again with the new laptop and the latest version of ARC, but again, all sensors are working except for the camera. At this point it looks like something in the hardware (camera, cable or controller board) I received must be defective.
Hey @topolino,
I'm in s similar situation... I even purchased an additional camera but got the same result, same error. Everything else is working as it should. The only thing I haven't replaced during the diagnosis is the ezb4 itself.