I'm having a hard time following this, but from what I can decipher, I think Richard is spot on.

hi zap, all i tried did that. restart ompter not fix it. had to reset handler and reboot to get working.

Due to the issues your computer is experiencing from other threads - I believe you have a virus or a seriously misconfigured system. Ezrobot cannot diagnose pc issues which is beyond the product support scope. Perhaps a trip to your local computer specialist or a fresh install of windows. Avoid installing free and shareware utilities and programs.

Additional information to connect to your ezrobot can be found at the robot program. Have fun!

Hello @Doron,

I see that @DJ has responded to you as I was putting some time into writing some questions for you. Instead of deleting my post I figured I'd post it to possibly help you before you do a fresh install.

Let's organize our thoughts here together, please respond to each question with your answer beside the corresponding question number.

1. Are you connecting to your robot's EZ-B via a Windows 10 computer that has both a WiFi adapter and a wired ethernet connection?

2. If yes, what happens if you remove your wired ethernet connection? Can you successfully connect to the EZ-B over WiFi?

3. If you can successfully connect to the EZ-B via WiFi, can you then connect to ARC?

4. As you have found by trying multiple browsers, your issue is not browser related. For what purpose are you attempting to open up a web browser?

5. By browser crash, do you mean it the browser fails to connect to the internet and keeps cycling and fails to open a web page? Or do you mean the program just closes or throws up and error every time you open in?

6. Do you have an anti-virus program installed?

7. It looks like you have an EZ-Bv4.x/1. When was your robot purchased?

Just to add, you mentioned that you are hearing the welcome message over and over again. Yes, this message will play each time you power the robot on until you successfully connect to ARC. After a successful connection the chime will only play when you power up, the welcome message will no longer play until the EZ-B is reset (via the reset button).

This full version win-10 ver 1703, OS build 15053.674.

Not a update from other OS. Seriously misconfigured is what 10 wants.

properties of this connection...

SSID: EZ-B v4 00078033D22C Protocol: 802.11g Security type: Open Network band: 2.4 GHz Network channel: 1 IPv4 address: 192.168.1.2 IPv4 DNS Servers: 192.168.1.1 Manufacturer: Ralink Technology, Corp. Description: Ralink RT5390R 802.11bgn Wi-Fi Adapter Driver version: 5.0.57.0 Physical address (MAC): ?B8-76-3F-36-58-CE

EZB 0: EZB 1: EZB 2: EZB 3: EZB 4: Windows version: Microsoft Windows NT 10.0.15063.0 New version of software is available! Screen Resolution: 1280x1024 (96x96 dpi) Version: 2017.10.04.00 Attempting connection on 192.168.1.1:23 Comm Err: System.IO.IOException: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --- at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) at EZ_B.EZB.f9xEF7cNHr(Int32 , Byte[] cmdData) BbytesToExpect: 1 U Received: 0 Disconnected Connection Failed: System.Exception: Controller Not Responding at EZ_B.EZB.iNmEWh1QIN() at EZ_B.EZB.Connect(String hostname, Int32 baudRate) Disconnected t looks the same.

You can use the robot program to see how to connect to your robot. Visit the robot program and select your ezrobot and follow video instructions. Have fun!

1. Are you connecting to your robot's EZ-B via a Windows 10 computer that has both a WiFi adapter and a wired ethernet connection? YES.

2. If yes, what happens if you remove your wired ethernet connection? Can you successfully connect to the EZ-B over WiFi? WiFi INSTANTLY, "CONNECT" NO.

3. If you can successfully connect to the EZ-B via WiFi, can you then connect to ARC? YES WIFI, NO BUILDER

4. As you have found by trying multiple browsers, your issue is not browser related. For what purpose are you attempting to open up a web browser? iT SAYS " DO YOU WANT TO...?" DJ SAID NOT SKIP WARNINGS

5. By browser crash, do you mean it the browser fails to connect to the internet and keeps cycling and fails to open a web page? Or do you mean the program just closes or throws up and error every time you open in? CIRCLE GOES ROUND FOREVER.

6. Do you have an anti-virus program installed? ALL GONE

7. It looks like you have an EZ-Bv4.x/1. When was your robot purchased? ONE YEARS, MAYBE THREE, OTHER A WEEK OR TWO

Just to add, you mentioned that you are hearing the welcome message over and over again. Yes, this message will play each time you power the robot on until you successfully connect to ARC. After a successful connection the chime will only play when you power up, the welcome message will no longer play until the EZ-B is reset (via the reset button). -CONTROLLER FINE. RESET WHEN VIDEO SAY SO.