Canada
Asked — Edited

My Ez-B Needs Service

Waited over a month to get my kit. First time I plug it in, needs a firmware upgrade ... attempted to do so and got this result:

Firmware Updater Version: 2013.03.18.00 5/16/2013 8:23:44 PM - Begin

Attempting connection on COM6 Connected to COM6 at 9600 EZ-B reports EZ-B Firmware V2 Connected

Welcome to EZ-Robot!:)

This is the first time you have used this EZ-B. After this upgrade, we recommend that you take a moment to view the tutorials at www.ez-robot.com/Tutorials. Nearly every question you have regarding EZ-Robot is answered in the Tutorials.

Press the HELP menu option to watch a video about this Firmware Upgrade process. Otherwise, press UPDATE when you are ready.

5/16/2013 8:23:55 PM - Sending bootloader Starting Boot Loader...

5/16/2013 8:24:03 PM - sending ping 5/16/2013 8:24:04 PM - sending ping 5/16/2013 8:24:06 PM - Sending bootloader I am EZ-B BootLoader. Gimmie Firmware!

5/16/2013 8:24:13 PM - Step 1 of 2) This process will take 2 minutes. The status bar will display progress.

5/16/2013 8:24:13 PM - Updating... (22,656 Bytes) 5/16/2013 8:24:35 PM - Uploaded

Have not been able to connect to EZ-B since.


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#17  

****"it only works with MS BS". *****

There are a lot of people that hate Microsoft for some reason. Perhaps they don't like to march along with the crowd. However, it is the standard now a days. If you want this product to work for you maybe you need put aside your prejustice of MS and use their stack. If you want to walk the less trodden path then EZB may not work for you.

I understand about not following the crowd as I try to avoid it as much as possible. However my ideals sometimes give way to my passions. Robotics being one of them.

Sorry, this is just the way I see it.

#18  

my post #7: I state my windows 7 laptop with MS drivers does not even detect the EZ-B. My XP desktop with dongle does as does my android cell phone and my laptop under Linux boot. But this is not the point. I even tried updating my Win 7 bluetooth driver and still can't even detect the presence of the EZ-B ... within 10cm of my laptop.

There is "nothing" in your promotional or sales info that states I need MS drivers for my bluetooth. I believe my EZ-B is defective, I am very disappointed and at this stage there is little that can be done or said to correct this.

I have contacted EZ Robotics and asked to return the product. I am not interested in the kind of service I have received here nor am I happy with the product.

#20  

@spacelou I can see you are frustrated trying to use unsupported software. The reason the default stack is used for development is because its the most widely used and brings consistency to the updates and ongoing support. This is a DIY platform , if you ensure you are using Windows 7 and the drivers that come with it by default ( meaning there's no need to make any changes or customization) I assure you it works. Thats the beginning of the "EZ" in ez robot. Just use what your computer came with. Unfortunately with other OS there are inconsistencies that cannot be planned for with the amount of man hours available for development. Can you imagine how difficult it would be to make every variation of OS and drivers work? Not that the other OS are not good at what they do. This community is filled with beginner success stories of DIY hobbiest. We even have a 12 yr old named niek who has done cool things.

So install win 7 a reasonably up to date OS or Win 8 the most recent and your troubles will be resolved.

If you want to use your win 7 laptop then uninstall the Bluetooth drivers them let windows 7 find and install the device itself. It will apply the default stack and resolve the issue. Just to let you know until the software update ezb Bluetooth shows up as linvor , one the update is done it will shows EZ Robot. We can get you going , promise.

Germany
#21  

Ok, i have exactly the same issue. I am using a Toshiba laptop which came with its own BT-Stack . I will try to replace it with the BT Driver of Microsoft and try again?! Is that correct?

United Kingdom
#22  

Yes

PRO
Canada
#23  

Hi @mproux,

I had issues with my Toshiba laptop as well. I had to uninstall the Toshiba Bluetooth drivers and go back to windows based bluetooth as well. I believe I also had to get SP3 for Winxp (yeah I know I'm old skool) to get things working right.

Hope that solves it!

United Kingdom
#24  

I believe Win XP SP3 introduced the native MS BT stack in to windows so you are right, SP3 is required for XP.