Send your complaint and request here: https://synthiam.com/About/Contact-Us.aspx .

This seems to be a very common issue with first time users. There are a lot of posts from people asking for help with first time connection problems. Most of the time it ends up being third party Bluetooth drivers. EZ Robots has been very clear in the past that only MS Bluetooth drivers are supported by them. Once these drivers are installed most people are very happy with their EZB experience. I myself had the same issue and by installing the proper MS BT stack got me up and running in no time. I'm very glad I stuck it out and cant imagine having my robot functional without it.

Good luck and try to have fun.

There is nothing in the sales and promotional material that states I need MS drivers for my bluetooth.

There is a bit of info here:

I reiterate, There is nothing in the sales and promotional. That is a support document, something I would not be looking at unless I experienced a problem. Why would I expect a problem from something advertized as EZ?

That still does not explain why this system does not "properly" support a very well defined protocol!

Microsoft Windows 7 and 8 using Microsoft bluetooth stack are the only platforms I'm running with two EZ-B boards and there are absolutely no issues when that combination is used. Nothing else is supported.

sorry to hear about your trouble, however you are not using the default Microsoft Bluetooth stack. Once you are using the default Microsoft Bluetooth stack, your troubles will be gone.

The word "EZ" is indeed implying easy. However, you will need to follow the Tutorial section as part of the EZ. The support section has taken a lot of work to ensure all questions are addressed Please press the SUPPORT button from the top of this page and follow the tutorial. Or, please use one of the many notifications in the software that brings you to the tutorial. Even the message you pasted from the firmware suggests you use the tutorial.

I can tell this is not using the Microsoft Bluetooth stack because of this message..

Quote:

5/16/2013 8:24:13 PM - Step 1 of 2) This process will take 2 minutes. The status bar will display progress.

5/16/2013 8:24:13 PM - Updating... (22,656 Bytes) 5/16/2013 8:24:35 PM - Uploaded

Notice how it says "this will take 2 minutes"? And the time your upload took was 22 seconds.

Other Bluetooth stacks do not follow the "well documentation" that you mentioned a few times in your posts. There is no enforcement on Bluetooth standards. Now, surprisingly.... Microsoft is the only one who does it right Go figure! Our communication method follows standards, therefore needs to be used by compliant stack.

You will truly enjoy EZ-B once you get the BT sorted out. Your enjoyment will far surpass any troubles you may initially had. We are here to help. Stay positive.

The " first time around" doing things can be confusing just follow the instructions. Once your familiar with the setup which usually takes less than 15 minutes you can have a new ezb connected and ready to receive commands in just a couple of minutes. Its faaaar better than the hoopla of arduino.