A Warning Regarding My Recent Experience with ezrobot. Eleven years ago, I ordered a V3 from ezrobot, and everything went smoothly at that time. The customer service was excellent.
On November 27th, I placed an order for a V4 from ezrobot. Initially, it was backordered, which I didn't see as a major issue. However, after a month, I decided to cancel the order since the product was still unavailable. I received an email confirmation stating that my order was canceled.
The issue I've encountered is that I haven't been refunded the money billed to me on November 27th. I'm currently working with my bank to resolve this issue, as I view it as quite problematic. When DJ owned ezrobot, I had a much better experience, suggesting that there might have been changes in ownership.
I'm struggling to receive any communication from ezrobot regarding the refund process now that I am attempting to get my money back.
Please be cautious if you're considering making a purchase with ezrobot
hi nink
same here . do robotshop doesn have many ez robot components any more . ebay , on vinted .i found complete jd full HDD just needed a new neck bracket for 79 euro 's
hi roboteers
good news . ez robot parts are shipping again . got my micro servo's and ping sensors . just waiting for the rgbx8 .
@nomad, how long did it take from the time you placed an order until they shipped your parts?
hi fxrst
most off the time its around 2 or 3 weeks . this time it an rare occasion .
jeremie post # 13
i looked to get in contact thru the chat on ez robot.com . about a missing parts in my order . the chat was open , but was cut off for some reason . still no mails i received . i got one broken rgb 8x8 in my order which i made a video . and second order no shoulder brackets were in the order . shoulder brackets
broken rgb 8x8
https://www.youtube.com/shorts/KBal1IaVO-s any news on this matter ? thank you
Hello @Nomad,
Our apologies, I'm not certain what's happening but please contact customer support
I'll send them an email as well.
@jeremie
thank you i try it many times to get in to contact , sent all video's but no luck .