If anyone cant solder and needs to get one of these with vary little wait you can go to Amazon. If you have Amazon Prime you can get it in two days free shipping. If not the wait could be a few days longer. Here is an Amazon link with many choices for 2.5mm barrel jacks with screw lugs. Your choice has to look like the picture below:

Amazon Adapter with screw lugs

Same thing happened to me, but this is what happens when I try to email them. I've tried for a few days now but still has the same error

I apologize about that error - it is the first time I've heard about it. I am looking into it right now and will have it fixed soon.

As for the connector, we are unable to send out an email because we are unsure who is affected by it. The issue with the incorrect connector was on a certain number of random units and we are only able to address those who Contact Us directly through the warranty Contact Us - as you have found. Of course, it was broken. I am fixing it now.

As for the forum being used for technical support - that is correct. I am a firm believer in sharing knowledge and not keeping it private. I have implemented a system which pays our community in ezcredit (robot dollars) to help each other. This is a replacement for a technical support salary and in turn, puts the knowledge freely available on our community forum.

For example, if you were to use the search feature then there would have been results to help you with the power adapter. I will also update the Contact Us page to instruct users on how to use the search feature.

If a search does not help the user, then posting on the forum is the next best thing - because it also provides our community the ability to earn robot dollars at the same time

Thanks for your feedback, it is helpful and provides insight toward improvements.

It's very exciting to recognize that we have thousands of robots out there, and only a few technical issues per day. I continue to modify the website to make information easily accessible. There are less and less posts per day with issues. Not many recognize this, but there are website updates daily. Sometimes two or three times a day. Little tweaks here and there to tutorials, textual information, search algorithms, and a lot more

Try the Contact Us again tomorrow and it'll be working

The Contact Us has been repaired. You may use the Warranty tab to contact us. Use the URL of this thread for reference - someone will help you Keep in mind that it may take a few days because of the weekend.

Awesome, thank you DJ

@dave-schulpius Soldering was not an issue - been at it for years. Would post a picture of the adapter I threw together, but couldn't find my store of shrink tubing so it is tape wound and ugly. But I did also add a screw terminal to it so I can switch between power sources rather easily.