When you say controller do you mean the EZB? There is only one version EZB being sent from EZ Robot. You have the right one.

@Tamcofarms,

I was not telling Castlephelps not to post the question here - nor would I imply you should not. I was explaining why he was re-directed here when he tried to use the Contact Us page and then selected tech support instead of warranty replacement as the contact reason. Posting here will get you community support like quick workarounds. Contact Us will get replacement parts shipped to you.

There have been several posts about this problem in the last couple of days which is why @Morbeious was able to recommend an inexpensive replacement part. EZ-Robots has acknowledged that this most recent batch of developer kits has the wrong size jack installed in the power base and are contacting the contract manufacturer to resolve it.

https://synthiam.com/Community/Questions/6946

https://synthiam.com/Community/Questions/6993

https://synthiam.com/Community/Questions/6972

In the mean time, you can use the contact-us page and they'll send you a replacement part, or you can do what @Morbeious did, and get a suitable replacement at Radioshack. Going the Radioshack route would certainly be faster, but the part they have requires soldering since they son't sell a screw on plug in the right size.

Alan

I think I'd be confused as new customer on "Technical Support" vs. "Product Warranty". It makes sense why there are so many posts about the issue now.

I agree with Justin. The forum certainly is a great place to get possible quick advice and answers. However to be called the technical support branch of EZ Robot under the "Contact Us" button seems a bit misleading. At least a short explanation of EZ Robot's version of what Tech Support is when they push that button would be a good idea.

I apologize for the tone of my post and I stand corrected as for not finding the original post about the manufacturer error. I have provided customer/technical service for over 20 years and at some point I hope to see a company be proactive about an issue like this. After all, the email addresses of all those who ordered these kits are on record. How hard would it have been to send a 'warning' email advising us of the issue? Just saying... Well off to Radio Shack a robot is begging to be built!

Quote:

I have provided customer/technical service for over 20 years and at some point I hope to see a company be proactive about an issue like this. After all, the email addresses of all those who ordered these kits are on record. How hard would it have been to send a 'warning' email advising us of the issue?

I don't disagree, and in fact, that is exactly what was done when the first Roli's shipped out with the wrong kind of servo bits for the shoulders once it was brought to their attention.

I also agree with Dave that a bit better explanation on the Contact Us page may be useful. It has been covered in forum posts, but to expect all new users to read everything on the forum is not realistic.

EZ-Robots is a new and small company, and are learning some of these kinds of things as they go. I am sure by this time next year they will be through their growing pains and things will go much smoother.

Alan

I agree @TAMCOFARMS. This stuff can be frustrating for the consumer. As a customer we don't really care if the problem is the fault of a shipping, packing or manufacturing error. All we care about is being able to contact the manufacture of the product as quick as possible and have a courteous take liability for the problem conversation with them. Then quickly have the problem fixed.

The truth of this matter is that EZ Robot is a small company that has a small staff that is able to respond this type of problem that comes from people around the world. Sadly they cant be available around the clock to us. I'm sure that's why they rely on the people in the forums to take some of that load off them.

Good luck on your trip to Radio Shack. The replacement part requires the wires to be soldered. I hope you can get that part of it done.

@TAMCOFARMS... By the way, you're looking for a 2.5mm barrel jack connector, not a 2.1mm...