No internet connection error in ARC

Question

Hi, i get these error messages in ARC when i try to get new skills or try to make a new skill... I am obviously connected to the internet. Help?

Proteus · Answer

Anyone else having this problem?

DJ Sures · Answer

Hmmm I wonder if it is timing out. There’s a registry change you can make. Let me find it for you. One sec

DJ Sures · Answer

The default time out is 4,000 ms. If you create a new key, you can put a larger number. Let me know if a larger number works. Maybe some distant servers are also having issues. 4,000 ms is a loooooooong time in the computer world though! 1) Open the Register Editor on your PC 2) Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\ARC by Synthiam 3) Right-click and select NEW -> String Value 4) The new key name will be WebServiceTimeoutMS 5) The value can be anything larger than 4000. Maybe try 5000, and then 6000. See which one works for you and let me know

Proteus · Answer

Tried with 5000 and 6000 and ARC continues to say "No internet connection". Checked my fire wall and permissions. I have fast internet.

DJ Sures · Answer

Can you view this URL in your browser? https://www.ez-robot.com/WhereAmI.aspx And is there any proxy settings configured in preferences of ARC?

DJ Sures · Answer

Oh, one other thing... I noticed you're running Version: 2020.11.02.00. Since you're a Pro, can you install the Early Access channel? It has bug fixes that Version: 2020.11.02.00 doesn't have. I don't think this is one of them, but it's a good place to start by using the latest release.

Proteus · Answer

That was it DJ. I had my IP address there when i was testing SOCKS. (Im so Dumb). Thank you DJ and sorry 4 the waste of time.

Proteus · Answer

Thank you DJ and sorry 4 the waste of time.

DJ Sures · Answer

Hey - no prob dude! Happy you figured it out. Sometimes it's good to get a second set of eyes on something

Proteus

No Internet Connection Error In ARC

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