No internet connection error in ARC

proteusy

Portugal

Asked Dec 2020

Resolved by DJ Sures!

Hi, i get these error messages in ARC when i try to get new skills or try to make a new skill...
I am obviously connected to the internet. Help?

Related Hardware Roomba

Related Control EZ-B v3 Configuration

Upgrade to ARC Pro

Experience early access to the latest features and updates. You'll have everything that is needed to unleash your robot's potential.

Compare Pro Features View Subscription Plans

Related Content

Synthiam

Based on your post activity, we found some content that may be interesting to you. Explore these other tutorials and community conversations.

proteusy

Portugal

#1 Dec 2020

Anyone else having this problem?

DJ Sures

PRO

Synthiam

#2 Dec 2020

Hmmm I wonder if it is timing out. There’s a registry change you can make. Let me find it for you. One sec

DJ Sures

PRO

Synthiam

#3 Dec 2020

The default time out is 4,000 ms. If you create a new key, you can put a larger number. Let me know if a larger number works. Maybe some distant servers are also having issues. 4,000 ms is a loooooooong time in the computer world though!

1) Open the Register Editor on your PC

2) Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\ARC by Synthiam

3) Right-click and select NEW -> String Value

4) The new key name will be WebServiceTimeoutMS

5) The value can be anything larger than 4000. Maybe try 5000, and then 6000. See which one works for you and let me know

proteusy

Portugal

#4 Dec 2020 — Edited Dec 2020

Tried with 5000 and 6000 and ARC continues to say "No internet connection". Checked my fire wall and permissions. I have fast internet.

DJ Sures

PRO

Synthiam

#5 Dec 2020 — Edited Dec 2020

Can you view this URL in your browser? https://www.ez-robot.com/WhereAmI.aspx

And is there any proxy settings configured in preferences of ARC?

DJ Sures

PRO

Synthiam

#6 Dec 2020

Oh, one other thing... I noticed you're running Version: 2020.11.02.00. Since you're a Pro, can you install the Early Access channel? It has bug fixes that Version: 2020.11.02.00 doesn't have. I don't think this is one of them, but it's a good place to start by using the latest release.