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Program robots using technologies created from industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation and artificial intelligence easy.

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Resolved Resolved by DJ Sures!

No Internet Connection Error In ARC

Hi, i get these error messages in ARC when i try to get new skills or try to make a new skill...
I am obviously connected to the internet.*cool* Help?

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Synthiam
PRO
Portugal
#1  
Anyone else having this problem?
PRO
Synthiam
#2  
Hmmm I wonder if it is timing out. There’s a registry change you can make. Let me find it for you. One sec
PRO
Synthiam
#3  
The default time out is 4,000 ms. If you create a new key, you can put a larger number. Let me know if a larger number works. Maybe some distant servers are also having issues. 4,000 ms is a loooooooong time in the computer world though!

1) Open the Register Editor on your PC

2) Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\ARC by Synthiam

3) Right-click and select NEW -> String Value

4) The new key name will be WebServiceTimeoutMS

5) The value can be anything larger than 4000. Maybe try 5000, and then 6000. See which one works for you and let me know
PRO
Portugal
#4   — Edited
Tried with 5000 and 6000 and ARC continues to say "No internet connection". Checked my fire wall and permissions. I have fast internet.
PRO
Synthiam
#6  
Oh, one other thing... I noticed you're running Version: 2020.11.02.00. Since you're a Pro, can you install the Early Access channel? It has bug fixes that Version: 2020.11.02.00 doesn't have. I don't think this is one of them, but it's a good place to start by using the latest release.
PRO
Portugal
#7  
That was it DJ. I had my IP address there when i was testing SOCKS. (Im so Dumb). Thank you DJ and sorry 4 the waste of time.
PRO
Portugal
#8  
Thank you DJ and sorry 4 the waste of time.
PRO
Synthiam
#9  
Hey - no prob dude! Happy you figured it out. Sometimes it's good to get a second set of eyes on something