DadDoes
Resolved by Dunning-Kruger!
Hey All,
Just got my EZ Robot JD! I am not a robots expert - actually bought the JD to do a review of it for our viewers on our YouTube Channel. Need a little help...
Watched the videos, but some things don't match up. Trying to power it, but video shows battery pack and I have AC Adapter. So, I think I plugged it in the best way I could - see the photo. Red and Green light go on the balance charger. Left it for a few hours. Unplugged balance charger, flipped switch on and nothing.
Video says a light will come on and play a sound. Also says a WiFi network should appear on PC. None of that happens. Really seems like no power to the unit at all.
Anyway to test if the unit has any power? Is there really a light on the body when you power it up? I don't see one Should the Red and Green light ever go off when charging? Mine doesn't Should initial charge take more than 2 hours?
Would love some help so I could get started.
Thanks in advanced!
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That does sound like the batter - sorry to hear that. Contact Us and quote this thread URL and we'll get one out to you right away.
Hey,
I keep getting emails I should change the status of my question if it was resolved. So, did contact support and they say they will send a new battery. Have not gotten the battery yet...really hope it does not have to ship from China! Will the battery resolve the problem? Don't know - but I hope so.
So, should I mark this resolved because I contacted Customer Service or wait until I get the battery and see if that fixes the problem?
Sorry, just let me know the right protocol and I will update accordingly.
Thanks.
@DadDoes... Yes, if resolved then respond and select the person who helped you the most... It will put the thread to bed so to speak...
Hey Richard R,
Sorry to be so dense, clearly someone switched my coffee for decaf this morning...
Wait until I get the battery, see if it works and then marked resolved? Or mark resolved now?
Thanks.
I know what you mean... Had to skip my coffee this morning because of a stupid blood test... Couldn't have coffee in my veins to screw up the test now could we...
Whenever you want to mark the thread closed is up to you... now or later when you get the battery is fine.... Just let us know (as we're a curious bunch) if the new battery solved your problem...
Thanks all - got a new battery today and all is working. So issue was a bad battery.