Asked — Edited

First Impressions Of My Purchase

Hello everyone,

I'm a new customer of EZRobot and order my robot kit last Friday. I was told it would be here today. Needless to say it did not arrive today due to whatever reason, DHL just didn't make the delivery. This was going to be a very nice birthday present, but now its not. Some areas for improvement:

  1. Faster responses on orders / questions or even phone/live chat.
  2. Ship from USA or CA and not from China. (Only Apple seems to be able to do this on time.)
  3. Use UPS or FedEx for US shipments as I have never not received a package on time from them, unless weather delay.

Needless to say, we are still wanting to get the robot and its my fault waiting till last Friday to order. If I would have ordered from MakerShed, I'm almost certain I would have gotten it in time.

Anyways, had to rant/vent, as a kid is involved and I dont like to disappoint.

Keith


ARC Pro

Upgrade to ARC Pro

Your robot can be more than a simple automated machine with the power of ARC Pro!

#9  

Where are the older releases of software that I can download, I can't seem to find the location?

#10  

There isnt. The current version supports the v3.

At some point, they will discontinue support for the v3 and at that point, DJ will post the last version that supports the v3 for download. There is not a place to download back copies through ez-robot. Some people keep copies of old versions on their computers for themselves. Ez-robot doesn't do this.

#11  

Anthony, I did look over your kickstarter campaign and I am interested, I booked it to remind me and have some questions for you. Can I just send an email from your website or what is best way to talk to you?

Yes I'm interested in the EZ-b's you have, right now off top of my head I can remember where I read something on these forums that v3 only supports a feature that I was thinking about. (Maybe I was dreaming, got way to much going on)

Thanks everyone for your input...

Canada
#12  

@Richard R is correct, we spend weeks doing nothing but contacting North American manufacturing facilities and prices were either so outrageous we wouldn't have a viable business model or the companies refused to work with young scaling companies. We connected with 50+ companies both local to Calgary all the way down to Texas with no luck.

China does really good work. It's unfortunate that the stigma of poor workmanship still follows China to this day after they have proven their capabilities time and time again (Apple, Samsung etc.) When poor quality comes from China it's typically due to the company, not the manufacturer, cutting corners. when making a mold you get to choose what type of steel is used. German steel, which is some of the best in the world, is an option that the majority of companies go with and is well worth the additional funds up-front.

It's kind of funny, German steel tooled on the exact same machines in USA as in China costs 5 x as much. Until North American manufacturing companies begin to offer competitive prices I can't see a major shift towards North American manufacturing.

The other issue is supply chain. If all of s sudden business blows up and you need to create 100x more product, you'd be done for in NA. You can't just hire that number of workers over night and gather all the electronic supplies required in a timely fashion. In China, they can bring on 10,000 temporary workers overnight if needed.

I believe that the changes are slowly happening that will enable competitive manufacturing in North America. It simply isn't a viable option from a business standpoint today.

#13  

The shift of Manufacturing to North American is happening, especially in desire need of high quality and shipping cost. Not saying you guys didnt try, but I would spend 25% - 40% more if it was made in the USA. Keep in mind I'm coming from an automotive world. Just curious is SparkFun was way up in pricing?

Anyways got the EZ Robot today.

Just curious if ARC wants pictures of boxes, parts, etc to help improve overall quality and satisfaction. Again not criticizing, just wanting to help if I can to make a great product even better.

#14  

I'll argue about the shipping costs.... I just wish it wouldn't cost so much to ship stuff to Canada from the US... Shipping costs have killed more would be purchases for me than I can count.... Recently, I wanted to buy 4units 12" x 1/4" round abs decks for my Roomba Create totalling $59US at Zagros Robotics... When I went to check out he wanted $95 just for shipping! ( via USPS) ... Obviously the owner doesn't want business from Canada... ebay is the same way... I buy from china because most of the time it is free shipping... Buying from the US usually costs as much to ship as the item is worth... In many cases actually more....

#15  

Just an FYI update...I have been part of two air lifted products from Mexico BACK to the USA.