I'm a new customer of EZRobot and order my robot kit last Friday. I was told it would be here today. Needless to say it did not arrive today due to whatever reason, DHL just didn't make the delivery. This was going to be a very nice birthday present, but now its not. Some areas for improvement:
1) Faster responses on orders / questions or even phone/live chat.
2) Ship from USA or CA and not from China. (Only Apple seems to be able to do this on time.)
3) Use UPS or FedEx for US shipments as I have never not received a package on time from them, unless weather delay.
Needless to say, we are still wanting to get the robot and its my fault waiting till last Friday to order. If I would have ordered from MakerShed, I'm almost certain I would have gotten it in time.
Anyways, had to rant/vent, as a kid is involved and I dont like to disappoint.