@Kieth

Welcome to the EZ Robot community first off. I'm sorry to hear that DHL was unable to deliver within the expected time frame. Partnerships are made with various retailers like makers shed or robotstore as a dealer so the purchase is more local, but of course if you prefer to make the order internationally then there can sometimes be tiny hiccups , like customs processing for example. It may be best to buy from the closest physical retailer in the future for fast delivery. The only thing about international purchases is the patience in waiting. The good news is the early supporters before you made purchases and waited for months while the manufacturing facility and the plastic injection molds were created. However when you ordered the products were ready to ship. Update us on when your get your order , it's fantastic to see open box videos and initial impressions. Please be mindful ez robot is a young startup and these are products recently released to the market so the features are rapidly developing and adding capabilities for android and apple products. Have a great day !

@69develeoper, thanks for the feedback There are only a handful of us (5 of us), so live chat is impossible. Apple is a considerably large company, and we are a very small startup barely breaking the bank from Calgary Alberta Canada. We have taken a very courageous step at starting a company to develop a groundbreaking product that is 10 times what you will find anywhere else - we do have a few days additional shipping delays because your order originates from our factory in China. In fact, the product that you are receiving was most likely built the day you ordered it. We do not have the funds to store inventory, so we build the product as they are ordered. Hope that helps!

@69developer I bought my first 2 EZB4 boards 2 days after EZ Robot opened their online store for the new Revolution and EZB4 related products.... I waited (like many of us on here) nearly a year before getting my order... I could have gotten a 100 arduinos the next day of ordering, but my drawer was already full of outdated and old robotic stuff.... Trust me, it was hard for all of us to wait.... but in the end it was worth it.... To tell you the truth, if tomorrow EZ Robot introduces a EZB5 or whatever, I would wait another year all over again....

The product is that good... Just wait until you and you son/daughter start using the ezb4...

Congrats and enjoy.... Happy birthday to you son/daughter by the way...

... One more thing. As J mentioned they are a small company out of Alberta Canada.... It cost them a lot of money to roll out their Revolution product line... If it wasn't for China being able to produce their product at a seriously reasonable cost they wouldn't be able to do this.... Manufacturing costs were just too high to be considered in North America....

Saying that, I am pretty sure the EZ Robot team are still surviving on a steady diet of Kraft dinner and pizza in order to keep costs down... I was thinking of sending them a basket of fruit so they don't die from scurvy or something... And once a week I think DJ lets them turn the heat on as a treat...

Live support = Community Forum

Seriously, post a question and it's answered within hours, sometimes minutes (and if I'm on the ball sometimes seconds!). The exception comes when questions are regarding orders since we don't know any details however the live tracking should answer all questions there

Welcome to the jungle community

Thanks for all the replies and information. Thanks Richard for the Birthday wish. Only thing is I beg to differ on manufacturing in the USA vs low cost outsource countries as China and Mexico. We need to invest more into our manufacturing infrastructure. One example, yeah China can do an injection molded plastic substrate cheaper than us, but I bet you their tooling will not last and their quality will not be as good. Prime example: WeatherTech

I'm the type that always leaves feedback, good, bad or what I experienced. First I should not have waited till last minute. I know what its like to wait like you Richard, as I back a lot of Kickstarter projects, sometimes forgetting what I backed.

I'm actually glad I found the EZ-Robot and DJ Sures information / videos. Looks like my kid and I will be in great company. Only bad thing is, I had promised him a nice present tomorrow, but DHL let me down, as it was out for delivery but never made it to my house.

Anyone know if and how I can get the v3 version and older software?

Thanks again! Keith

@Keith.... As far as I understand (EZ Robot can correct me if I am wrong) EZ Robot approached many US/Canadian manufactures first to quote on manufacturing their products... What they saw was quotes 5 to 10 times higher than what then ended up getting from China... In addition some manufactures never even bothered to return their calls....

Keith, I do agree with you however... US manufacturing is still next to none in the world.... I do try to buy from US and Canadian manufactures whenever I can....

The current software still supports the v3. You can make a post that you are willing to buy v3's bit that's about it. They are going away but some may still have one ore two they are willing to part with.

As soon as the last release of the software that supports the v3 is released, DJ has said that he will keep that version available on this site and continue on with the software for the v4 only.